National Tyres and Autocare Reviews

Name: National Tyres and Autocare
Rating: 1.86

1.9 Rating 207 Reviews

20 %

of reviewers recommend National Tyres and Autocare

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1.9

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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National Tyres and Autocare 1 star review on 28th July 2024

Anonymous // 01/01/2019

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“Had an M O T at the Oxford branch and what brilliant service. Very polite staff, good value for money, very thorough and will certanly be going back to this garage in the future.”

Helpful Report

Posted 4 years ago

“Had oil change done at Reading branch. It was still dirty and dark after they changed the oil. It would seem that they did not empty all of the dirty oil out. The oil does not look much different than before the oil change. It should look like a light transtudent colour when new oil is replaced. Would not recommend them for any oil changes. I paid £54.75 which is cheap for an oil change so I guess you get what you pay for. I asked for a refund but they denied any wrong doing and was not prepared to refund me and we're very rude when I challenged them over this.and vertually put the phone down on me.”

Helpful Report

Posted 4 years ago

“Yes they changed 2 tyres just like any other tyre place and they were slightly cheaper than I could have got from others. However my normal place always rotate my tyres for me free of charge without even questioning it. These wanted £7.50 per tyre to move. What rip offs. Won't be going back to them. Also when they went round to torque the wheel nuts, they seemed to have been over tightened by the battery wrench as the torque wrench didn't even move before clicking. Halford's Auto Centers are much better. I'm gutted as Halfords didn't have this particular tyre in, but I'll be getting in contact with them and I'm sure they can get it in for me.”

Helpful Report

Posted 4 years ago

“I arrived at the national tyres and autocare dept leppings lane Hillsborough as I got to the door a chap called Dominic opened the door asked can I help I told him the job that needed to be done he took the car in and started the job he had the job done in about ten min, apparently it was there dinner time but they continued to serve people taking a short break and back on the job now that service I can only give them top marks as my keys where handed over by Danny who was in charge on the day I will be back here again I give five star for excellent services”

Helpful Report

Posted 4 years ago

“I dropped the car off at 8.30 at the Bishop Stortford branch on Saturday, just as they opened up. I was second in line and was told it would take about 45mins, which even then I thought was quite a long time to change one tyre. We went for a coffee and returned at 9.15 to find them still working on it. I eventually got my car back at 9.50! How can it take 1hour 20mins to change one tyre?! The garage was not even busy and we sat and watched two mechanics standing chatting while we waited. I received no apology or explanation for why it took so long. I will need the others changing at some point but, sorry, it won't be with National Tyres. I also had an email through asking for my experience but strangely twice it was unable to be delivered?”

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Posted 4 years ago

“Fantastic Service on our car today at National Tires, Carlton Road, Nottingham. Staff were friendly, polite and knowledgeable, nothing was too much trouble for them. They also fitted tires on our car last week and had brilliant service. Neil Tipping the Mechanic was extremely helpful and knowledgeable. Will definitely be recommending him to everyone we know.”

Helpful Report

Posted 4 years ago

“Went in to get some new tyres put on, that all went fine and the tyres were put on without a fuss or issue. When they brought the car back out I noticed they hadn't done the tracking on the car, so they took the car back in to do the tracking. When the car came back out, it had 3 DENTS IN IT AND THE BACKLIGHT WAS BROKEN!! I pointed this out to them immediately, and they claimed they didn't do it and they had no CCTV to prove this either. I was told I needed to write a complaint email which I have done and have been told I will be contacted by the regional manager, which hasn't happened and I receive no call back when I try to call them.”

Helpful Report

Posted 4 years ago

“Hi I took my car on a Saturday morning to national tyres in mochdre I would like to put forward a good review On Mark coils and his good mechanics Nothin was a problem got work done and phoned me when car was ready brill service will be back THANKS TONY WILLIAMS”

Helpful Report

Posted 4 years ago

“I had MOT done and failed on a rear droplink. I was advised to have it replaced as well as have the tracking done as it is a new part. I waited for it to be done, never saw them do the tracking although they said it was done. I phone Honda and asked them if tracking needed to be done and they said it was not nessesary if replacing the drop link. National do MOT for half price, but make up for it in repairs. Droplink is only £20 but to fit is £85 and £30 for wheel alignment which was not required.”

Helpful Report

Posted 4 years ago

“Beware - National Tyres Friday MOT = no car for Weekend if it fails on something simple because the they don't have an MOT Engineer on a Saturday. They'll also try and rip you off for the repairs they suggest, I was quoted £310 to replace a Seat Belt, this is dearer than what a Dealer would charge, it's a 30 minute job for a mechanic!”

Helpful Report

Posted 4 years ago

“Beware - Friday MOT = no car for Weekend if it fails on something simple because the they don't have an MOT Engineer on a Saturday. They'll also try and rip you off for the repairs they suggest, I was quoted £310 to replace a Seat Belt, this is dearer than a Dealer would charge, it's a 30 minute job for a mechanic!”

Helpful Report

Posted 4 years ago

“Got 4 new tyres - prior to this my wheel alignment felt completely fine, no shuddering, even wear on the tyres etc. so I didn't pay for it to be aligned/have the tracking done. After having the new tyres fitted, anything over 60mph felt like I was sitting on top of a washing machine. On top of this, I kept getting a flat tyre warning on one of my new tyres so I called and the car was taken back in, with a faulty valve being the culprit. I also decided to pay for a tracking check, which I was assured was done. However yet again, as soon as I went over 60mph, the shuddering started right through the whole car, to the point that the mirror for the child seat fell off. AVOID AT ALL COSTS - I will be taking my car somewhere else to have the tracking done, I got scammed out of £30 as I'm sure they didn't even look at it. Don't fall for good prices - go somewhere and pay for a decent service.”

Helpful Report

Posted 4 years ago

“Entered registration online to get the right tyres for my car. The site stated options from which I chose from. Got to the Norwich Dereham Road branch only to be told that this was not appropriate tyre for my car and I should have understood what RF (in small type) was that had been put next to the botom of the page description. I as not offered similar price tyre but only offered a tyre twice the price. I asked for a refund that I am hopefully going to get processed. Wasted Sunday afternoon without much service. I am now at a competitor tyre service and getting what I asked for. Can't give more than 1 star and that is based on hoping that National Tyres can process a repayment right online.”

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Posted 4 years ago

“Cardiff Canton Branch: From booking to collection, straight forward, Free checks done, carried out request while waiting, hard working polite staff. Manager Stewart extremely helpful with any queries and hands on, Can't fault. Thank you. Steve.”

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Posted 5 years ago

“Absolutely horrid service. The staff members are extremely rude and lazy and the manager could not even be bothered to show up for work. The staff could not even carry out a simple tyre replacement as they were not trained to carry out the paper work. Had to pay extra because the employees were not properly trained on the guarantee procedure. Reported the issue to customer services but the issue still isn't rectified. Definitely do not recommend going here.”

Helpful Report

Posted 5 years ago

“Leicester branch fitted me 4 tyres costing 234 pounds. Damaged all 4 alloy wheels, did not use seat cover leaving grime on steering wheel , seat, gear stick, handbrake and key. Seriously over tightened wheel nuts using air gin and not torque wrench. Gareth clayton who fitted my tyres did not give two fucks about my car and either needs to find a new line of work or adjust his attitude towards customers People like this only run down a company.”

Helpful Report

Posted 5 years ago

“Wanted to thank all the team at National tyres and Autocare in Reading . Have regularly had tracking done to my BMWE31 but was not told in London that the control bushes required changing . This was picked up by the Reading team who did manage to replace them after a struggling a bit due to the old arms having seized . A special thanks to Barry who dealt with this and did the tracking . Car drives beautifully . Highly recommend to anyone with not only tyre issues but braking issues . Mr Khoury”

Helpful Report

Posted 5 years ago

“Pushy, pressured, argumentative. Tried to sell me four tyres when I needed one. The technique is so well worn you can see them running through it. When I say 'no' to junior guy he says I'll have to talk to the manager (why?). 'Manager' (joke) wants me to go to the shop floor so he can show me that the tread on my tyres is well above the required limit. When I disagree and cite government guidelines, he points at a chart to show that they recommend replacing them. Finally gives up saying he won't argue with me. Too late, you already did. Why oh why can't mechanics be honest? Never again. Felt quite sick afterwards.”

Helpful Report

Posted 5 years ago

“Reception Staff member was abrupt and unwelcoming, especially at check in. If I hadn't paid upfront via Tyre Shopper I would have walked out! A welcoming smile costs nothing, but it cost them a £5 tip!! This is the second unwelcoming experience during the course of a year that I have had at the Bexleyheath Branch, if they are that unhappy in their job they should leave.”

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Posted 5 years ago

“Awful. Had to pay for a faulty tyre and now wait for 6 weeks for refund.”

Helpful Report

Posted 5 years ago

National Tyres and Autocare is rated 1.9 based on 207 reviews