New Look Reviews

4.2 Rating 520 Reviews

83 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Popular Questions:

Delivery

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Customer Service

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How quickly does New Look resolve customer queries?

Helpful Report

(4 days ago)

Greater than 50% of reviewers feedback is New Look takes over a week to resolve customer queries.

Helpful Report

(4 days ago)

100.00%

Industry Average

“ I wanted to say that I had excellent Customer Service in your Clevely’s Branch. ”

- Geraldine

“ Amazing customer service by Kate at Meadowhall/Sheffield branch. Super helpful and kind! Thank you once again! ”

- Libby

“ Went in to your Cardiff store in st David’s centre today with a return was served by Chloe she was amazing polite and found the dress on line in my size , great customer service ”

- Anonymous

New Look Reviews

Customer Service - Good