Nisbets Reviews

Name: Nisbets
Rating: 2.62

2.6 Rating 47 Reviews

40 %

of reviewers recommend Nisbets

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2.6

Based on 47 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email

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Nisbets 4 star review on 3rd September 2024

Marcel

Amreen Iftikhar

Nisbets 1 star review on 18th March 2023

Alan

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. Really helpful and positive. Quick delivery of goods even in these difficult times.”

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Posted 4 years ago

“Terrible service. Promised delivery repeatedly. And then told that they were going to be late and there is nothing they can do”

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Posted 4 years ago

“First class speedy service. Even in the present Coronavirus climate items were delivered 3 days before stated delivery day. Keep up the good work. A*************”

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Posted 4 years ago

“Avoid buying any large electrical items from this lot like the plague. Once they have your money they really don't give a damn. So purchased about £3500 of large items being a cooker, tall Polar Fridge and Polar Freezer, items arrived, kerbside delivery which is fine, got 3 lads to help lift in and site. Fridge fine. Freezer had a dent so raised that with Nisbet's, got offered £30 of vouchers?? Or they would swap. Bear on mind none of this is dealt with by Nisbet's they use a third party support team. Then the freezer did not work as the control panel had come loose. The support firm said they would send an engineer out to fix it. They then called and said they could not get the control unit till April was it ok to wait, that's 4 months with no freezer, guess what we said no. So they said they will swap but only kerbside, I did say why should I have to get 3 people back twice to remove it and site the replacement and that they should do that. Not a service they offered they said. Well they then said they do but I have to pay. So it is a service they can offer. Our sparky fixed the controller. Told the service firm to send over the vouchers so we can buy a pot. Oh and to top it all off, Nisbets sell the control (as do about 1000 other firms as its a standard Dixell unit) and had them in stock!! Would be funny if it were not so much money involved.”

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Posted 4 years ago

“My order would be delivered in 48 hours flash sale. Instead, in 48 hours they emailed me "sorry for delay your order will take another 48 hours". But another 48 working hours passed without my order or a new joke email to wait another 48 hours. I really don't know guys how you're still in trading, but I don't believe it will take long before you close.”

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Posted 5 years ago

“omg I work for 2 charities and ordered from these and they ran a credit check on me without me seeing anywhere on their site that they would. How rude when I had paid for the little things I had ordered. I got a lovely email off their customer services that couldn't have been nicer but buyer beware.”

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Posted 5 years ago

“Ordered on line very easily and efficiently. The goods arrived in perfect condition the next day. Great price as well. NO charges for delivery either. Excellent”

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Posted 5 years ago

“As a whole i believe nisbets to be a good company however they need to review their relationship with their couriers. I use to spend a lot of money with them however last Thursday i ordered a wine fridge and a beer chiller for next day delivery as needed for an event on Saturday. The wine fridge arrived as promised but not the chiller, i was told it would be definitely be with us on Saturday between 8 and 12. at 12.30 i called to chase and was told it was on route by 4pm i called again to be told they cannot contact their couriers on weekends so couldn't give me any more info, had i known earlier i could gave tried to source locally as it left us in a right pickle. On Monday i called and they informed me the courier couldn't fit in on his van so i was told porkies by them all weekend. i cancelled my order as will not pay for this kind of poor service, i ended up by locally for a better price and far more reliable service. I cant believe a company the size of nisbets puts themselves in this predicament with their couriers. The zist of this is if you do buy from them do not order later than Wednesday to have a chance of it arriving on time and certainly don't order on Friday to avoid the massive inconvenience we did!!!”

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Posted 5 years ago

“Always efficient fast service. Great customer service.”

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Posted 5 years ago

“Best quality and great prices!”

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Posted 6 years ago

“Incredibly fast delivery.”

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Posted 6 years ago

“Competitively priced products as ever and prompt delivery. Thank you!”

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Posted 6 years ago

“very quick delivery, easy to order”

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Posted 6 years ago

“Very poor customer service. Unhelpful staff. I have ordered from this company several times but won't be doing so again.”

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Posted 6 years ago

“A purchased item malfunctioned, called them and explained the situation. They sent me a new one and collected the old one at no cost. Highly recommended.”

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Posted 6 years ago

“I have had multiple orders from Nisbets with not 1 delivered correctly. I now have an item which they have assumed I have used commercially, however, they have NEVER advised that items purchased for home use cannot be purchased on my account? Their customer service response was "it is what it is" Utterly shocking service for the past 10 months.”

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Posted 6 years ago

“The goods arrived the day after I placed my order. They are exactly as described and just what I needed.”

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Posted 7 years ago

“We are still fighting to get our money back. Although we have consumer rights behind us, that allow us to ask for a refund on a coffee machine we purchased ,within 14 days, whatever the reason, as it was over the internet. The machine is sold as a professional level coffee maker but it is not and we have tried for nigh on two weeks every day to get the machine back to them and get our money back. All they do is keep fobbing us off with excuses and saying that the manager will get back to us. They clearly have a system of employing people to fob off until you get fed up. Seems this great customer service is a clever marketing ploy but has an underlying dark side. Be very aware when buying from these characters. We are now speaking to trading standards and our solicitor, Biggest thing is that it is our sons business of 21 years old and the money the machine cost is everything he has and so it is effecting his young business.”

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Posted 7 years ago

“ordered over £40k worth of equipment in July had a problem with Foster ice machine, informed the rep who promised to get problem sorted after 4/6 weeks seemed to be wasting my time as nothing had happened contacted Nisbets service 4 visits from engineers to find fault now in October!! eventually found fault and promised repair within 24 hrs 4 days later I make a call and told engineer would be out asap. turned up today 11/10/17 and wrong part ordered !!! it is a joke. Been buying ice now for 2 months asked for reps boss name and no reply. Plenty of other catering companies that give better service I am sure because nobody could give a worse service.”

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Posted 7 years ago

“Greetings, visited Nisbets (Nottingham Branch) on 28/9/2017, I was warmly welcomed by staff member Faye, she kindly helped me and shown me samples of stock which I was interested in for catering trade. The customer service I received was excellent and will be returning again.”

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Posted 7 years ago

Nisbets is rated 2.6 based on 47 reviews