“I bought several pairs of shoes and boots at discounted prices. I was very happy with all my purchases - they were good value, stylish and comfortable.”
“Shoes arrived in a tatty, dirty box and shoes had clearly been worn outside. Soles were dirty and marked. Poor quality control. Not properly packaged, will be returning them for a refund as soon as possible.”
“Branch 78 Paige
Paige was amazing woth my Daughter who really struggles with shoe shopping. She was so helpful, polite and really kept my Daughter calm. Although we left empty handed she left a happy girl all thanks to Paige. Thank you Paige!”
“I've got nothing but praise for Office, as someone who buys a lot of shoes, I've recently started buying on-line from all of the big name shoe stores, out of all of them I find Office to be the best of the bunch, I can choose to have my order delivered to my nearest store and they are always available to collect the very next day, even when they aren't available in store, I can then try them on and if they don't fit or aren't what I expected then I can have my money back right there and then, which is something none of the others offer, so I'll always check office out before the others, and would recommend them without hesitation to anyone.”
“Quick and easy to use the website. I got a notification when my converse where ready for store collection. I had a fault with the trainers after I had wore them once and they did an exchange no problems was an easy transaction and the staff where amazing thank you”
“Absolutely fuming is playing it down a notch. I order a limited stock item (Air Max 1 Jewel OG) on the day of release, the 15 June 2017. It took 10 minutes for the initial email check page to load up, then I filled in the details of the order and the confirmation email came through to say that they had received and accepted my order. The next day they email me to tell me that the shoes were out of stock and they have to cancel my order! They offered me 20% off my next online order with exclusions like limited stock and ugg brands. I emailed back promptly asking for an explanation and was met with silence. Another email later with the order number attached and they needed to ask which order I was referring to. I explained that I had a confirmation of the order and the funds were pending to leave my account and their reply was blunt, unapologetic and stated that their stock update 'was not live' so they accepted others orders without knowing the stock count which I find very unlikely just minutes after an online limited stock release. All in all a terrible and stressful experience that isn't worth the 20% discount on my next order with them and the £100 still pending and therefore unavailable in my account.”
