Login
Start Free Trial Are you a business?? Click Here

OFFICE Shoes Reviews

3.0 Rating 315 Reviews
49 %
of reviewers recommend OFFICE Shoes
Visit Website

Write Your review

OFFICE Shoes 1 star review on 4th August 2024
Rosie
OFFICE Shoes 1 star review on 22nd May 2024
C Tanzi
OFFICE Shoes 1 star review on 22nd May 2024
C Tanzi
OFFICE Shoes 1 star review on 22nd May 2024
C Tanzi
OFFICE Shoes 1 star review on 14th May 2024
Samith
OFFICE Shoes 1 star review on 27th August 2023
Hackney Rose
OFFICE Shoes 1 star review on 11th May 2022
S Atwell
12
Anonymous
Anonymous  // 01/01/2019
Prompt delivery
Helpful Report
Posted 7 years ago
Faulty Boots (holes within buckles were not the same which resulted in one shoe being much tighter than the other one - and this is not due to a difference in my foot size). Only noticed this once I actually wore them. Went to the Office in store in Westfield White City where the Manager was incredibly rude and told me there's nothing she could do as I have worn them outside once and the boots could therefore not be re-sold. How can faulty boots be re-sold?! I was told I should put an insole in the looser one - ie, make the shoes now also different heights and not just different widths. So, so disappointed in their customer service!!!
Helpful Report
Posted 7 years ago
Terrible worn twice and upper cracked on boots Returned for assessment customer service repeatedly asked for tracking number 5 weeks later still no contact or result currently having to call customer service to try to resolve! Very disappointed just been informed they received boots for assessment on 26/10 tho nothing reported on record Just waiting yet again for return call to see where we’re at! Not the service I would expect from office!
Helpful Report
Posted 7 years ago
They were able to get my size in a lovely rose pink suede Timberland boots within 2 days!
Helpful Report
Posted 7 years ago
Great service very friendly and helpful staff.
Helpful Report
Posted 7 years ago
Easy to use web site and quick delivery
Helpful Report
Posted 7 years ago
Wore boots once and they were ruined in rain, the store said the boots had to be sent back for assessment, customer service in the store (concession in Topshop, Oxford Circus) was terrible from the moment the boots were returned. Office claim they tried to contact me, but I have no calls from them. After over 3 weeks of returning the boots, several phone calls and trips to the store, I have finally been given a refund, I now have to wait another 2-5 days for the money to clear. I will not be shopping here again.
Helpful Report
Posted 7 years ago
The most unfriendly miserable staff in the Bournemouth store 23rd October. Transaction without eye contact, quite clever,not happy not smiling zero interaction. Taking my money elsewhere next time.
Helpful Report
Posted 7 years ago
Tia (branch 086) was very pleasant and helpful. It took no time at all to try on the shoes I wanted, then decided to buy them. Tia is an asset to the store....and cute too! ☺️
Helpful Report
Posted 7 years ago
Excellent
Helpful Report
Posted 7 years ago
with office shoes i experienced the worst online shopping experience. First of all i order three shoes for my baby from office shoes everything wants smooth and fine the shock was when i received the shoes. I had problem with two shoes only. one of the shoes the size was big so i need to exchange it and the problem with the other shoes is they did brought for me the wrong size , i was like its OK i have the choice either to exchange or return. I want to the website to read the exchange and return policy but i could not find anything serve the international country and to be more specific my region. So, i sent an email for the customer service to help me and i did explain everything even that i could not find anything in the website in how to exchange or return with international country. The shocking answer was please Fatma go to the website and read how to return and follow the procedure. my answer was i could find anything useful in our website for international return. then got another email from another customer service employee " it was like hi fatme please go to the link and follow the procedure. at this moment i was really angry because it showed how careless and untrained are their employee. If they did spend 2 mins to read my email they will not respond to me like this. i did send another email and explained my situation again. after three mails they send me hi fatma actually our return policy does not cover the middles east region. i was like seriously, when i process my order you had all of my details you should be more clear and mention this in the beginning, and getting the wrong shoe size is the site fault. Really this was my worst online shopping experience their customer service was so unprofessional and rude. and at least because its their fault they should do something about it not ignore me like this.
Helpful Report
Posted 7 years ago
ordering easy on website delivery fast shoes lovely, good quality
Helpful Report
Posted 7 years ago
I bought several pairs of shoes and boots at discounted prices. I was very happy with all my purchases - they were good value, stylish and comfortable.
Helpful Report
Posted 7 years ago
Very Happy I love shoes and tights
Helpful Report
Posted 7 years ago
Fast delivery and free returns
Helpful Report
Posted 7 years ago
Great shoes fasts delivery great customer service.
Helpful Report
Posted 7 years ago
New products always there
Helpful Report
Posted 7 years ago
Fantastic service in sourcing a pair of boots from another store for me! I love Office through and through!
Helpful Report
Posted 7 years ago
Shoes arrived in a tatty, dirty box and shoes had clearly been worn outside. Soles were dirty and marked. Poor quality control. Not properly packaged, will be returning them for a refund as soon as possible.
Helpful Report
Posted 7 years ago
there is such a great choice to pick from
Helpful Report
Posted 7 years ago
OFFICE Shoes is rated 3.0 based on 315 reviews