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Ordered shoes for a birthday present with 3-5 days delivery. A week later hadn’t received a depsatcg email so after 4 attempts to get some clarity on live chat I was eventually told there was no stock and I need to wait until they have stock but order may be cancelled. Absolutely no information other than this and still not able to get refund. Ridiculous customer service
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- Anonymous
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Returned a pair of shoes on 31st May via Yodel then heard nothing for 10 days so contacted Office customer service. They said they had not received the package and could I provide return receipt which I did. They said they would contact Yodel and get back to me in 48hrs. Heard nothing! So I emailed again and was asked again to provide return receipt!
Still waiting! Come on Office customer service get you act together!
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- Anonymous
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Paid for next day delivery but didn't turn up. Asked for it to be delivered the next day and it was returned to office.
I asked for a refund and was told when the trainers are returned I will get a refund, now into week 3 and no sign of a refund.
Poor customer service would not recommend.
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- Anonymous
