Opticsplanet Reviews

Name: Opticsplanet
Rating: 1.40

1.4 Rating 91 Reviews

10 %

of reviewers recommend Opticsplanet

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Metrics

1.4

Based on 91 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Opticsplanet 1 star review on 30th December 2022

Alex

Anonymous

Anonymous // 01/01/2019

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“Took 6 weeks to get the original order. One item was dropped shipped from just 50 miles away. That item was more or less worthless. I did the whole Return authorization etc. Its been 2 months and I haven't even got a noticed that they got it. Then don't bother trying to call”

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Posted 3 years ago

“customer service is trash. Ordered a $125+ backpack which arrived with flaws. I immediately called them, but nobody was available. I emailed them 3 times later over times, again I got no reply. They grabbed my money while don't care the rest. Will never do business with them.”

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Posted 3 years ago

“bad experience is a serious UNDERSTATEMENT!! I placed an order November 11th … I have called numerous times... on the occasion that I do not sit on the phone for 15 minutes then get disconnected, I get someone who says im sorry, I will look into it and get it escalated … so it is Now December 26th and I still sit here with NOTHING!!!!! do you think anyone will actually ship the items … I mean its only a miniscule $1200.00+ … im biting my tongue on what I really think … "incompetence" at this point is also seems like an understatement … Lets see if this last phone call actually does something the other calls have not the selections below do not allow for multiple selections. … I tried calling and emailing”

Helpful Report

Posted 3 years ago

“I have place in order 5 days ago they sent me email saying they were shipped they never give me a tracking number I got a contact with them they give me a tracking number but the tracking number wasn't for me it was for another order that was delivered to Texas and I don't live in Texas I want to recommend anybody to buy anything in the store they don't have customer service they weren't answering your questions but they charge a card very fast I've been trying to get in touch with them again and again and again and then seeing they don't have no customer service at all this is a whole bunch of bull 🐂”

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Posted 3 years ago

“Still waiting on my order. I ordered the item 2 weeks ago and it's still in processing. If it's out of stock such say something or send a email. This is my first and last purchase from them.”

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Posted 3 years ago

“Planed to purchase a $5K order but feel skeptical due the low review. I decide to make a small purchase to try them out. After a couple of days it was cancel since they can’t get information from the vendor to fill out a custom form. Really customs to ship to Puerto Rico? Puerto Rico is a United States territory, and as such, USPS treats Puerto Rico as a domestic mailing destination. Therefore, you don't need to fill out customs forms when shipping to Puerto Rico. I will take the $5k telescope order with other company.”

Helpful Report

Posted 4 years ago

“Instock item is not instock, system says possibly instock 4 months later!!!!!!!!!!!!! Cannot cancel order because status is in process, WHAT A SCAM!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Terrible communication with dealing with these people. Do not waste your time trusting them”

Helpful Report

Posted 4 years ago

“Possibly the worst customer service, Service line gives a message that voice mail messages will not be answered then says you can leave a message for a return call if you do not wish to wait on hold???!!! Told me after numerous inquiries on why my order did not process I needed to fill out a form which I did but never received any confirmation. More inquiries, no response until I sent a message that said either refund or let me know the order is processing. The order was promptly canceled. Take my advice do not order from this company, you will just be wasting time and money.”

Helpful Report

Posted 4 years ago

“I made a purchase but they sent me a different item. I contacted them requesting that they send me the item I ordered and paid for but they will not cooperate. I recommend that you find another company to purchase from, just not worth the hassle dealing with Optics Planet.”

Helpful Report

Posted 4 years ago

“On July 24th I noticed a $127 charge on my credit card. I called Optics Planet to inquiry about the charge, they were not receiving phone calls so I went to their website and filled out a form stating that I did not order and to cancel the order immediately. On July 27th I received a notice stating that the item had shipped. I filed a complaint with my bank and upon their investigation they were advised that they had all of my personal information and that the item had been shipped, resulting in my clain being denied. As of October 1, 2020 I still have not received the item. What Optic Planets did was they provide a UPS tracking number and then have it forwarded to USPS. I filed a complaint with the postal service and after waiting 10 days and no reply I went to my post office who told me that the package was scanned and put out for delivery but was marked NO VALUE therefore the complaint wasn’t investigated and I am out of my money & the merchandise. I have called Optics Planet numerous times and after holding for long lengths of time told to leave name and phone number and still have not received a return call.”

Helpful Report

Posted 4 years ago

“Horrible experience. I placed an order with Optics Planet nearly 3 months ago and still have not received it. Absolute refusal to respond to voicemails and emails. I receive only automated updates telling me they are no longer accepting phone calls, but no updates on ship dates. I finally cancelled my order and will never use Optics Planet again.”

Helpful Report

Posted 4 years ago

“Stay away from this company!!!!! Optics planet used to be a reliable company. I can't say that any more. They hold my order and tell me that it's on order but if you go on their site, they say it is in stock. Pathetic”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY. tried to order a bipod for hunting. They said it would be a 3 to 5 day delay on shipping. It's been a month and the order status still says "order is being fulfilled" so I cannot cancel the order or get in touch with customer service. I've sent several emails and they are not taking calls at this time. Total scam! Do not use this company.”

Helpful Report

Posted 4 years ago

“If I could give them a negative rating-I would! Horrible customer service. I ordered items and paid extra for expedited shipping. I understand some places are still bouncing back from Covid, but after 7 months and no one manning phones, no -one returning phones calls?? All you get is the standard e-mail telling you Covid has slowed them down. B.S. Other companies are answering phones and returning e-mails.”

Helpful Report

Posted 4 years ago

“They only offered USPS shipping to my location despite the known severe problems with their local USPS Distro Center. After the item became "lost," OP won't answer or return phone calls or reply to emails.”

Helpful Report

Posted 4 years ago

“Last July 3rd I purchased a pair of binoculars at opticsplanet.com I chose this retailer because years ago I (uneventfully) bought another pair there, and the price was average. One month later, the parcel is lost somewhere “in transit” in the USPS network. No further information about parcel location or estimated date of arrival. The last “in transit” carrier update was on july 20, and according to Optics Planet policy, I’ll have to wait 20 more business days from that july 20, for them to start looking at the issue. That will be around mid august. Their customer support is good for nothing. Once the parcel is dispatched, contacting them is, besides very difficult, totally useless because they know nothing. I’ve found (too late), that there are many people with similar complaints and they are rating this retailer very low. To summarize: You buy an item that might or might not arrive after many weeks waiting. You can’t cancel the order and get your money back because it is in transit. It’s not wise to buy again this item elsewhere, because you might end up with two units, if the first one eventually arrives. They retain your money, waste your time, and if you were planning to use this product, say on a trip, forget about it.”

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Posted 4 years ago

“They do not update their website say it's in stock not!! Lack of communication skills ,thats totally them!! I do not like to be treated like a fish!!”

Helpful Report

Posted 4 years ago

“not sending order, says sent but Post Office still waiting on items. can't get through to anyone to cancel/get money back. terrible customer service.”

Helpful Report

Posted 4 years ago

“It took Optics Planet one month to send me the wrong barrel. It took them another month to send me what I had originally ordered. I buy thousands of dollars of gun parts every month, and I will never purchase from Optics Planet again, EVER. I am hoping this review will save you from my experience of the worst customer service on the Plant. Buyer beware, you have been warned.”

Helpful Report

Posted 4 years ago

Opticsplanet is rated 1.4 based on 91 reviews