National Pen Company Reviews

Name: National Pen Company
Rating: 1.26

1.3 Rating 198 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

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Metrics

1.3

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

866-388-9853

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National Pen Company 1 star review on 15th May 2024

Jay Kelkar

National Pen Company 1 star review on 21st December 2023

Anonymous

National Pen Company 1 star review on 11th December 2022

Nick Powers

National Pen Company 1 star review on 29th October 2022

Jeff Buffington

National Pen Company 1 star review on 25th August 2022

Anonymous

Anonymous // 01/01/2019

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“We ordered a large quantity of mugs after being reassured they've not had any issues with them. After following up with clients that received the mug, we found out that almost every mug holds water in the casing after the 1st wash. I contacted our rep with National Pens regarding this then was rerouted to a different dept. I had to leave several messages before anyone contacting me back, even after contacting the rep again. When we got a call back we were told we would have to send a minimum of 15 mugs with the water in the casing back to Nat'l Pens to be evaluated for a possible partial refund. I had to contact customers to see if I could retrieve these mugs! When I contacted Nat'l Pens back regarding this, then the number changed from 15 to at least 45. Now since Covid, they don't answer their phones. I have left multiple messages. The rep I originally had no longer works there. I'm stuck with 200+ mugs that are JUNK that I spent close to $1000 on. And evidently am never receiving any kind of refund. Do NOT recommend!”

Helpful Report

Posted 3 years ago

“wrong sending, i send it back and an oscure threat folowed. they want me to pay for something i haven't. They use gangster practices to get money even when they don't have right no more. it is a firm run by bandits”

Helpful Report

Posted 3 years ago

“Horrible customer service. I placed an order weeks before Mother's Day, that was supposed to arrive prior to the date, they emailed me two weeks later saying they didn't get the photo when I clearly uploaded it online. Once sending them the photo via email, they emailed me back 3 days later saying they didn't get the photo. Long story short, this company is horrible, and when they can't meet deadlines, they will blame the customer. I've now requested a refund via email 4 times, and no one will respond to my email.”

Helpful Report

Posted 3 years ago

“Customer service is awful! Ordered pens in mid February which arrived in late April, looked great until I noticed the one that had been in my handbag for 2 days, had a lot of the print scratched and missing.... not a look we'd like to present to clients! Contacted the company to try and sort and there the problems started............ OMG could not understand their sales agents on the phone, asked to be transferred to another person and got berated and told no! Continued to try and sort but ended up giving up after sending an email with a picture of the problem to the email address given........... email bounced back 3 days later ' no such address '. Phoned again, further issues with language, argumentative and difficult staff. Being spoken over, argued with, not listening, will not answer any questions with an actual direct answer.. 101% frustrating and not getting anywhere fast... I have never felt so frustrated on the phone with a business. Hung up, cooled down and tried again............ Different agent, same approach!!!! Repeatedly asked to speak to a manager, was told I was.......... suddenly I wasn't............ Finally got put through and asked if I was now speaking to a manager, yes, and I could understand her. She confirmed the person I spoke with prior was NOT the manager as he falsely stated. She seemed very helpful and empathetic, said she'd get things sorted, asked for more pictures which I sent and she confirmed she had received. A solution will be found..... I stated I was now at the end of the road with the company, require a 100% refund including the $70.00 postage which was charged much to my surprise........ apparently its written in the 'small print' at the end of the offer I responded to. Asked to have the pend picked up and returned to them as of no use to us as they looked worn. Made it clear I would not use them again and would encourage others to really consider their options also based on my experiences. Told I would hear back from her the same day, within the hour.... Yup too go to be true! I called again two days later, was told I couldn't speak to the same person until I had explained to the telephone person who I was and what I was calling about......... Yeah nah............. finally spoke to who I needed to. What happened to my call back, reply to email, refund, update???? "Oh yes, sorry, I should have got back to you.... its been processed.......... blah blah blah......." It hadn't been fully processed it turns out, she'd made no attempt to communicate with me. I' hoping the refund does show up on my account, if not I'll be calling back and start the long winded, pleasant process of trying to get the $400.00 refunded again. Bottom line is that this company is good at marketing, good at selling, BUT does not provide a level of customer service that comes close to what is acceptable. I don't agree that the customer is always right, however, I certainly agree the customer should be heard, helped and communicated with in a respectful manner in a reasonable time frame, be able to speak with someone without having to jump through hoops of fire, not be blatantly lied to and that when someone politely says they cannot understand what is being said that they have the option to speak with another person. I will definitely NOT be doing any business with National Pens again and do not recommend other do.”

Helpful Report

Posted 3 years ago

“Last year every thing I purchased was junk. Flash lights fell apart,pens ran out of ink early or came apart. Bags split.”

Helpful Report

Posted 3 years ago

“Buyer Beware!!! I got a mailer sent to me with some “ to good to be true” prices on personalized bulk pens. I went on line and started filling out the information and got to the part to see how much they cost. The mailer was to good to be true so I decided not to purchase them. However I got a message that said Thank you for your order. Hold on..I did t order. I did t pay and they said your pens are on the way. In a panic I emailed them and said, No cancel this I am not interested and take me off your mailing list. Didn’t hear anything and I forgot all about it until a month later when I received a message letting me know my pens will be here by the end of the week. I re emailed them and said what was previously stated and told them to stop harassing me. I found a phone number and called. They told me I had the wrong email address. I said it was the only one provided and I am not interested in their scam. They asked if I would be willing to pay for them when I get them at a discounted price. I said No I am not at all interested. I said no one sends a product without payment and asked where I was calling. They said they were in Jamica. I said I reported them to ups and I do t want their product. She put me on hold and came back and said they would review my emails and get back to me in 24 - 48 hours. She said they would probably credit my account, I will find out in The email. I said I don’t have an account..she said yes you do when you ordered. I said I didn’t order. 72 hours later and no email. So I reported them to the FTC and was instructed by the mail carrier on what to do if it arrives. Ups could t help because of the way they ship their product. I am beyond mad at this point. What a scam they got going on. Ugh!”

Helpful Report

Posted 3 years ago

“I ordered 500 of their soft touch Paragon pens about 4 years ago. We have used and given them away but noticed about 5 months ago that a lot of the pens were not writing properly. We ended up with about 250 pens that don't write so I guess after a few years the ink becomes bad. I called customer service and they said their warranty is good only for one year so there is nothing they could do (no credit, no ink refills, nothing). So my advise is do not order large quantities of their pens if you don't think you can use or give them away within one year - you may end up just throwing them away like we had to. I have pens from other companies that are 10 years old and work fine so this is definitely a quality issue.”

Helpful Report

Posted 3 years ago

“We received a sample pen with the offer to purchase additional pens for a set price. We purchased them, completed the transaction, received the pens exactly as specified, mailed the check, and have been extremely satisfied with the company and the product.”

Helpful Report

Posted 3 years ago

“Misleading when it comes to price. They add 2 additional charges off to the side where you don't see it until the last minute. Pens are nice but poorly bagged and shipped. A lot of the pens were open which caused the ink to leak out onto the other pens. Spent 30 minutes wiping the brand new pens down. Couldn't get some completely clean.”

Helpful Report

Posted 3 years ago

“STOP!! Do not order anything from these crooks! Twisted company with no ethics. A "FREE" offer was sent to our office and then a bill for $90 come there after. This Company is fraud. I am not an owner of the company”

Helpful Report

Posted 3 years ago

“Made an order. then found out there's a 20.00 charge to "SET UP" Called and canceled order. Talked to TONY, he refused to give last name or any type of number. As Expected. a few days later I get a notice I have a package coming.....E-mailed them telling them to stop order. NOTHING!”

Helpful Report

Posted 3 years ago

“***BUYER BEWARE*** Received dried out pens. None worked. My email was ignored. It took 10 minutes to speak with a representative who couldn't help me. I was placed on hold for 10-15 more minutes waiting for a manager. The manager placed me on hold for 15 minutes. When he got back on, he was surprised that I was still on the line. He placed me on hold again. When he finally came back, it was to tell me that he emailed me a return ticket so I can mail back the garbage pens. And then what? Go through all of this again when they don't remedy the situation? They're keeping you on hold hoping that you hang up. I happen to have the day off. I switched my laundry, vacuumed my room, and cleaned my entire bathroom while on hold with them. DESPICABLE. THE WORST.”

Helpful Report

Posted 3 years ago

“I had been a customer of National Pen for a number of years but due to COVID had to dissolve my company and was no longer trading. I contacted them by Email and Phone to inform them but to no avail. I have had several phone calls about my account but can’t seem to get through to them that I am no longer trading. What will it take for them to stop”

Helpful Report

Posted 3 years ago

“The worst service I've seen in years. Place order and never received a proof of art work for 3 weeks. After calling them no one knew why I never received the proof. This company started making up a logo that had nothing to do with our image and started production without my approval. Re-start the order and was told it would take 2-3 weeks for production to finish. After another 3 weeks, decide to all since nothing arrived. Agent on the phone tells the production started just a day before my phone call. The reason, GET THIS! it took them 3 weeks to transfer the payment from one order number to another! LMAO! if a company is going to lie find a better lie. Was ready to continue business with them since we custom print many products for promos. Good Bye pens.com. P.S Requested a manager contact me for the reasons above. Mentioned I was going to cancel the order if no ones called. NO ONE CALLED!”

Helpful Report

Posted 3 years ago

“I wish I read these reviews before I ordered! Everything that happened to me is listed here. Never contacted about item not available after a month of waiting. Every time I called, was told "in production" then finally determined "back ordered". TERRIBLE CUSTOMER SERVICE. Clearly not interested in customer satisfaction. After escalation, was offered $5.00 off of $18.00 shipping!!! Unacceptable!”

Helpful Report

Posted 3 years ago

“Order #, 547182160, vinyl sleeves for , Nov. 16 2020. Still waiting. Called for order status several times. Today, same answer, 1 week, in production. Rude customer service, hung up on me. No real answer. Just plastic sleeves, many calls, same answer, no product.”

Helpful Report

Posted 3 years ago

“National Pen's customer service is ATROCIOUS. Not only do they not respond to you when you are trying to get a proof....BUT THEY DO NOT CONTACT YOU WHEN THEY DON'T HAVE THE INK TO PRINT YOUR PRODUCT??????????? AFTER A MONTH OF WAITING?????? Absolutely atrocious. This company is horrendous and should be shut down.”

Helpful Report

Posted 3 years ago

“THE WORST CUSTOMER SERVICE EVER!!!! BEWARE OF ORDERING FROM NATIONAL PEN AS THEY WILL NOT CONTACT YOU IF THEY CANNOT FILL THE ORDER! I ORDERED ON 11/3, RECEIVED PROOF ON 11/7 AND REPLIED APPROVED. A MONTH LATER I HAD TO CONTACT THEM ONLY TO LEARN THEY DID NOT HAVE THE PRODUCT AND COULD NOT FILL MY ORDER! THEY ARE AN EPIC FAIL IN EVERY WAY TO DO BUSINESS WITH --- BEWARE!!! THERE ARE BETTER COMPANIES THAT HAVE 100% BETTER CUSTOMER SERVICE!!!!! I WILL 'NEVER' DO BUSINESS WITH NATIONAL PEN AGAIN!!! EVER!!!!”

Helpful Report

Posted 3 years ago

“Customer service was horrible. They ruined my whole order which was over $5000 and all they could say was they would give me $30 off my next order. They sent over half of my orders to another customer so I did not have it in time for my event though I ordered it 2 months in advance. The rest of them had either the wrong names or wrong address. They gave me the run around for 3 weeks before they even offered the $30 off. Do not use them unless you enjoy giving money away.”

Helpful Report

Posted 3 years ago

“I have tried to order from this company twice. Both times my order was not sent. t took a week for me to get someone on the phone to discuss this. It really didn't matter because it was NOTHING they could do to help me. I am VERY dissatisfied with the service I have received from this company and DEFINITELY WOULD NOT recommend anyone to use them”

Helpful Report

Posted 3 years ago

National Pen Company is rated 1.3 based on 198 reviews