Photobox Reviews

Name: Photobox
Rating: 2.17

2.2 Rating 147 Reviews

27 %

of reviewers recommend Photobox

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Metrics

2.2

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Photobox 1 star review on 5th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The new Photobox studio is appalling and unstable. The templates are basic and are not to scale according to the page so basically the photos don't fit. The text box is tiny and you can only write one paragraph so the only solution is to type the text in Word, copy and import. The backgrounds to pages are way too busy for a photo book - none of the subtlety of the previous backgrounds. There are virtually no enhancements. It is not even possible to chose a type face and have it set for the entire book so every text has to be reset. The service consists of "I'm sorry you are having a problem with our site". I have supported and promoted them for so long, I could not be more disappointed”

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Posted 3 years ago

“Difficult process and poor service I decided to have a canvas created of our Dachshund when he was a puppy for my partner on mother's day. I chose photobox and began the process. I am reasonably okay with tech but struggled with the site where it was impossible to place my picture where I wanted it without cropping my dogs head, ears, feet etc. I accepted an image to check how it would look and it looked fine so I ordered it. When the item arrived I was surprised to see parts of the head ears and feet etc all chopped. I complained to photobox attaching pictures of what I wanted and what I got. After taking an unreasonably long time to respond they basically said that it was my fault and they were not prepared to do anything.”

Photobox 1 star review on 20th March 2021

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Posted 3 years ago

“I have used Photobox for many years now, creating a book for the 1st year of each of my grandchildren. I started on my final book recently and was disgusted to find the majority of all the embellishments and background pages were no longer there, and many editing actions gone. Am amazed Photobox has made such a huge backward move. Am very disappointed as it will be my last grandchild's book and wanted it to be on the same lines as all the rest. I will not be using Photobox again, and have sourced other photobook companies.”

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Posted 3 years ago

“I’ve just placed an order for 3 pics with Photobox, (My Picture Service ?)...my first time!...now I’m really nervous about how my pictures turn out re the quality & length of time it will take before they arrive...I’ve been really excited...now I’m keeping all fingers & toes crossed!🙏”

Helpful Report

Posted 3 years ago

“Since their software 'upgrade', they have destroyed themselves. They have lost a ton of functionality (especially in the text features) and you can't cut and paste large blocks of text. You can't even choose a page layout without photos. And they have ruined all the previous book options. Very disappointing.”

Helpful Report

Posted 3 years ago

“Canvas was of extremely poor quality. They made it despite me asking them to tell me first if the photograph I had chosen was adequate in quality for the purpose. They never replied and sent me the canvas. Image is blurred with extreme dark colours. Worst canvas I ever had made. Terrible. And they won't reply to my emails.”

Helpful Report

Posted 3 years ago

“Placed order 30 Jan for 2 large prints - fathers funeral on 11 Feb and wanted them for the service. Site said expect delivery by 6th. Two days later email states 'order despatched' expect delivery now on 5th Feb. Got to 7th and no show so opened chat box to be told delivery is normally 14 WORKING days, but check again in 2 days. 10th Feb receive email stating that prints ONLY JUST handed to Royal Mail and should be with me in 2 days. Opened chat box and am convinced that the 'responder' is an AI chat bot. Response was to wait til the 19th (even though funeral was 11th). Then they told me they hoped I enjoy the prints and service. You couldn't make this up. Shocking service. Will not be using these second rate chancers again.”

Helpful Report

Posted 3 years ago

“Terrible service. I ordered four large aluminium wall arts as a christmas present. When we went to mount them we found three couldn't be mounted. The two portrait images could only be mounted on their side and one of the landscape prints could only be mounted upsidedown. After a month of being fobbed off by their customer service I had to raise a PayPal dispute. Finally several weeks after that the only resolution I am offered is to return the prints at my expense for a refund. Basically I am paying to store their mistakes for just over a month and I have failed to give someone a christmas present. I wish we could give negative stars. I will go to a proper company next time.”

Helpful Report

Posted 3 years ago

“Paper quality (GSM) has decreased considerably over the years to the point the calendar curls at the bottom. They reprinted using the same paper and now refusing to refund. The template has changed as well so you can no longer add text onto a picture in the date field. Go elsewhere. #Worstcustomerserviceever”

Helpful Report

Posted 3 years ago

“I have used Photobox to design books for a good few years now! Most of the books are work in progress and i add to them over time. My latest project consisted of 100 pages of which 86 were complete. I had to scrap the book and start again when the adobe plug in expired which was a bit galling but was not the fault of Photobox but what i cannot understand is why they have changed the book creation studio and removed all of the cool options and embellishments that i used in my work. It is now completely different and you cannot even spread a photo over a double page, which is shocking in itself! In my opinion Photobox have taken a huge leap backwards and a child would be disappointed with the new options, or lack of them.”

Helpful Report

Posted 3 years ago

“Poor service and product was very late delivered. Ordered magnets in good time before christmas. Liked the product, magnets, when it arrived but I´ll ever order from here again as they don´t care about customer service or keeping what they promise .”

Helpful Report

Posted 3 years ago

“Ordered a christmas present and got email saying it was being processed, it didnt arrive, checked online and it said order cancelled and my money was refunded, called customer service and asked why it was cancelled and they did not know, they appologised and said they would re do the order for free! New order did not arrive and order was again cancelled, I called again to be told it's out if stock, there was no communication to tell me this and Christmas is now passed and the present is too late. Photobox never again and I urge everyone to avoid as they just dont care!”

Helpful Report

Posted 3 years ago

“I was kept informed as there was trouble with shipping. You got it to me by Christmas and the album was lovely. Thank you.”

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Posted 3 years ago

“I have been ordering a calendar from photobox every year and have been really happy with it. But this year (2020) the calendar is on flimsy paper (it's usually like a thin card). and it was packed incorrectly so that the outer brown envelope it was in - bent and creased so the calendar is partly because it's flimsy paper. I would not longer recommend and will use a different company next year.”

Helpful Report

Posted 3 years ago

“Photobox use to be excellent but their standard and quality have been dropping dramatically for the last few years to now a poor but expensive product. They have dropped a lot of their unique selling points, like, pre buying, their multi buys on similar products and combined postage, you now pay per item unless it is exactly the same whereas before you could build a basket of goods and pay one P&O. The paper quality has substantially changed as has the quality of the calendars. The calendars are especially lower quality. All have almost tripled in price. The build programme was excellent and this has gradually been reduced to basic. It’s such a shame. I will be looking else where for my photo books and calendars.”

Helpful Report

Posted 3 years ago

“Very poor quality Emailed them they don’t give a dam Definitely would Not recommend them”

Photobox 1 star review on 19th November 2020

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Posted 4 years ago

“Very poor service. Spent a day putting together a special photo book for my first anniversary. I checked a few days after ordering to make sure it would arrive on time - I was told it would. It didn't. In fact, it's still not arrived, despite an arrival date of 31st Oct. They left no time to make alternative arrangements. Offered no refund, despite admitting that they messed up big time. The gift is now null and void as the time has passed. We won't be using Photobox ever again and we suggest reading about how they don't take responsiblity when they mess up your special orders and look at alternative companies.”

Helpful Report

Posted 4 years ago

“Received 2 photos 1 perfect and one with missing head. Surely there must be a quality control officer or person that would of seen this. I'll stick to the machines.”

Helpful Report

Posted 4 years ago

“I ordered a picture and selected landscape, then zoomed in on the photo. The software reverted the picture back to portrait without notifying me. Customer service are useless and refused to help.”

Photobox 1 star review on 19th October 2020

Helpful Report

Posted 4 years ago

“Have used Photobox for many years and was happy with the service mainly in Photobooks and prints. My last order for 100+ prints was terrible. I asked for prints with borders and I only got borders on 2 sides and some with no borders. I contacted customer service and they said they would replace them. The 2nd set were exactly the same as the first set. I contacted them again and they said they would add credit to my account and gave me advice on ordering prints which I followed. The 3rd set arrived and they were worse than ever, many of them cropped in a ridiculous way and again no borders. The credit from Photobox did not cover this order and I paid over £10 for another useless set of prints. I don't understand this as I have ordered prints with borders before and had no problem. Anyway now I, a long standing customer am giving up and going elsewhere in the future.”

Helpful Report

Posted 4 years ago

Photobox is rated 2.2 based on 147 reviews