Name: Photobox
Rating: 2.17

“Placed an order 18th April. Received an email to say order has been dispatched and will be delivered 13th May. Waited another week as I understand current situation could cause further delays. Still no parcel! 3 x emails later to Photobox and not even a single reply or acknowledgment yet. Terrible customer service from what is supposed to be a reputable company. Can’t believe they have nor even replied back. Probably will never get my delivery or my money back. Would not recommend as you maybe just giving your money away and getting nothing in return. 3 months on and and still no gift or money back.”

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Posted 4 years ago

“Never again. Wedding photos finally arrived blurry , misaligned and some with obvious colour cast. Really angry and disappointed .”

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Posted 4 years ago

“Was really unsure ordering due to all the negative feedback about not receiving orders during covid times however I went for it and got my order within days, received lots of email updates from them also. Would recommend.”

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Posted 4 years ago

“Order did not arrive. No response from customer care after 3 emails”

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Posted 4 years ago

“Where do I start? Five different photobooks ordered on Photobox in the last three months, ALL of them had to be reprinted due to poor quality! Pages misaligned, black covers and pages showing white margins, dull colours, overly dark print (compared to previous print of the same). Worth noting though, when you insist the customer service will reprint free of charge. But recent reprints have been worse than originals, just with different issues. Also the delivery times (as commented below) are really slow. I understand high demand may mean longer lead times, but don’t email me ‘expected delivery on xx’ and then deliver 2+ weeks later. DO NOT BOTHER, there are other companies with far superior quality for the same price point.”

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Posted 4 years ago

“Where do I start? Five different photobooks ordered on Photobox in the last three months, ALL of them had to be reprinted due to poor quality! Pages misaligned, black covers and pages showing white margins, dull colours, overly dark print (compared to previous print of the same). Worth noting though, when you insist the customer service will reprint free of charge. But recent reprints have been worse than originals, just with different issues. Also the delivery times (as commented below) are really slow. I understand high demand may mean longer lead times, but don’t email me ‘expected delivery on xx’ and then deliver 2+ weeks later. DO NOT BOTHER, there are other companies with far superior quality for the same price point.”

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Posted 4 years ago

“I would NOT recommend buying from Photobox. Ordered an item 1 Month ago and it’s still not arrived. Had to open a case with PayPal to get my money back. Shocking service”

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Posted 4 years ago

“Outrageous customer service. I wrote them an email expressing my concerns about the safety of ordering a gift for my 81 year old grandmother during the pandemic crisis. My two emails were ignored.”

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Posted 4 years ago

“I ordered 8 simple prints and was advised they would arrive within 2 weeks. it's been FIVE weeks and apart from the initial confirmation email I haven't received anything. The tracking link also doesnt work.”

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Posted 4 years ago

“Terrible service. My prints never arrived by standard delivery. I was advised that this would not be investigated until 14 days had passed. I was given a date to try again. On that date, I joined a queue of over 30 on their chat line as their phone lines are not currently manned. I was advised that I needed to try again the following day as the first agent had miscalculated the date. I sent a snapshot of the advised date. They disconnected.”

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Posted 4 years ago

“Never again. Incompetent unhelpful staff, overlriced delivery, inaccurate information. Terrible website. Doesnt even support multi upload so every photo had to be uploaded one at a time. Customer service is the worst part. If they don't like what you're saying they just hang up on you or close the chat window. This has happened 3 times already and all I want to do is change the delivery address. Use ANY other photo printing site”

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Posted 4 years ago

“We bought a book costing £130. There are about 1,000 photos of our trip to Canada and Alaska. My wife compiled the book over several days and toke screenshots of each page. She returned to next day and SEVEN pictures were saved. She spent the next week trying repeatedly to load, no joy. We have had to PAY for extra time to try and load what we have proof was there before - hopeless. This is not the first time we have had this problem and we have decided that no price is worth this grief. The only problem is we now have together the money back, but their customer service is as good as stated in other comments. IF you are going to use this site don't: Have big files Have a slow internet speed (below 20mbps) Be in a hurry. You should expect to reload your book several times. Expect to print books over about 40 pages, the files won't load.”

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Posted 4 years ago

“Limited to 1 star as cant give zero. I placed a collage order as a XMAS present, loaded up photos for the collage and order accepted. On loading photos NO warnings given as to quality/suitability of photos for the project. On receipt the collage was awful clearly the source photos were not of good enough quality for the product. I had to cut up the collage to rescue one or 2 pics and hurriedly buy a new Xmas present. Despite 4 emails of complaint not even acknowledgement from Photobox. Avoid using this company”

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Posted 4 years ago

“I order simple photo prints for a project on the 13th of January. Today, we are the 27th of January and still no delivery! I paid for the 5 working day delivery post and 2 weeks has gone and past. So disappointed”

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Posted 4 years ago

“My situation: I had a big batch of prints made by Photobox and delivered over a year ago. I checked a number of these packs and the photo quality seemed fine so i packed them away in a dark cupboard until I had the strength of will to open them up and start albumming them. When I did so I found that 50 or so of the 1,500 prints i had ordered were of shocking quality. They were out of focus and the colours all wrong. No relation to the original photos which were absolutely fine. It was clearly a factory/printing malfunction. When I got in touch with Photobox about this and explained ( all I was requesting was that these dodgy prints be reprinted, that was all) They stated that as this was out of the warranty period and there was nothing they could do. What shocking customer service. I paid a lot of money for 1,500 prints, 50 or so of which have clearly been printed extremely badly and they can't take responsibility for it. Very disappointed.”

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Posted 4 years ago

“I ordered a photobook which took an absolute age to be delivered (despite marketing which said "order by xxx date, in time for Christmas") . The book itself is fine, but delivery service and overall customer experience was pretty shocking. I won't be using them again.”

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Posted 4 years ago

“Dreadful service. Ordered picture gaurentied Christmas delivery. But never arrived until 31st December. Picture was of hours old new baby and first time parents as a memorable keepsake Christmas gift. Gutted and sad. DON'T promise what you cannot do.”

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Posted 4 years ago

“Worst service ever!”

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Posted 4 years ago

“Item never arrived! Customer service is useless, kept on hold, cut off, don’t speak English and don’t reply to emails! Won’t use again!”

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Posted 4 years ago

“I ordered a photo book as a Christmas gift on 17th November; this arrived 29th November and was damaged (quite extensive - all dinted around the edges as wasn’t packed well) and also had a duplicated page in (I only used each picture once and had reviewed before ordering). I send pictures of both errors and was assured I would receive a replacement corrected. This finally then arrived around 9th December, however still had the error duplication previously flagged. I again emailed about this, waited several days for a response which just asked for more pictures which were sent along. I then waited a further 6 days to receive a amy form of reply (keeping in mind I now knew I had no chance of receiving this correctly in time for Christmas) only to be told it must be my error and must have been added to the basket like this. It absolutely was not, each pictures showed it was used once, and how could a multi page be duplicated further along in the book? Did I just happen to choose the same layout. They closed my case and that was the end of it. Wouldn’t order again, absolute waste of time for a relatively expensive product.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Photobox Reviews