Poundland Reviews

Name: Poundland
Rating: 2.49

2.5 Rating 125 Reviews

37 %

of reviewers recommend Poundland

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2.5

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email

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Poundland 4 star review on 13th December 2021

Lillia

Poundland 5 star review on 18th August 2020

Dragon Slayer Made By ‘The Christie‘

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into my local Poundland in London (Roman road) was served by a young girl Who was absolutely rude. No greetings, no thank & no eye contact whilst serving me. I was about to make a payment through contact less & nothing was showing on the machine to say tap. She turned around & shouted out press the red button. I was shocked but she kept shouting. I asked her not to shout at me as I am paying for my services & not to be shouted at. She continued to to raise her voice & her colleague jumped in & tried to move her away. Then I asked for the store manager (Karim) who was not available so they tried to move her away. When I asked for her name to her colleague the girl started to shout out can’t you fuckin read & pointed to her badge (Linda). Absolutely disgusted by the behaviour of the staff. People like that shouldn’t be dealing with customers. I’m still in shock that this happened while trying to pay for my shopping. We go pick our products, bag our items then get shouted at to pay. What type of behaviour is this. I’m sure this can’t be the first time this has happened & what actions will Poundland take.”

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Posted 1 year ago

“Slippery floor with no response. No incentive to do anything about it. Customers amused by the fact. They don't answer telephones and block complaints by email. All I can say to you is.. karma will get you eventually.”

Helpful Report

Posted 1 year ago

“Paid £6 for delivery but Dpd took parcel to Post Office for me to collect when I wasn’t in. really really inconvenient and could be impossible for some people”

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Posted 1 year ago

“Dove creme bar soap x 2 Poundland £1.50 (75p each) Dove creme bar soap x 6 Tesco £3.50 (58p each) Poundland 30% more expensive”

Helpful Report

Posted 1 year ago

“Shabana at your Trongate, Glasgow store is a lovely young girl who greets you with a smile and is helpful whenever you need help. Its a pleasure shopping there.”

Helpful Report

Posted 1 year ago

“I wanted a straight exchange for a larger size pair of jeans, I had no receipt, a supervisor told me I could not exchange the jeans, cashier was laughing at me in my distress, I had to wait to speak to manager for 40 minutes as she was on her break, (still in the building) . 2 minutes of her time would have saved me a lot of distress, fellow customers could not understand the attitude of 2 supervisors, and have gone onto Twitter and other public platforms, as will I.”

Helpful Report

Posted 1 year ago

“Visited West Bromwich branch really arrogant women on till not helpful at all there's one thing you don't need when you get a job at this branch and that's manners and they wonder why customers treat them the way that they do if you want respect give some respect.”

Helpful Report

Posted 1 year ago

“New store I Rotherham. On first visit week after opening, lady on till very pleasant and answered all my queries. Bought £1 wax melt burner in black, looks super in my flat. Again all staff cheerful.”

Helpful Report

Posted 1 year ago

“Terrible customer service,not only from their head office but also the managers in the store. I don't expect to have the phone slammed down on me,nor do I expect someone I've never met to tell me the way I talk is too loud. I speak the way I do all of my life. If they can't handle irate customers they shouldnt be working in Customer relations. Also don't expect any great service from the manager Kerry in the Kilmarnock store inside The Burns centre,she as good as dealing with customers in the same way a handbrake on a canoe is any use”

Helpful Report

Posted 1 year ago

“Left my ipad at the till in poundland the galleries Bristol. Didn't realize untill after closing time. I left a message on their answer phone and got a call first thing in the morning that they had found it. Thank you so much, fantastic people in there, especially the manager. Not everybody would have been this good about it. Thanks again, restored faith in humans.”

Helpful Report

Posted 1 year ago

“Today in Clacton on Sea,Poundland (27th March 2023)…at 14.12hrs. There was only ONE shop person dealing with ALL the customers!! No one else on the tills. It is a huge shop…. ..and Health & Safety problems in there too, as ‘clothes’, and all sorts of other products and items were strewn across the shop floor, in all areas of the shop. I nearly slipped on them several times…and had to push them with my feet under the shelving to prevent other customers slipping on them. A real hazard for me, and for other customers too….it was disgraceful! Not a manager, nor other shop assistants there either… I did complain to this one andONLY Poundland person…re the Health and Safety issues!”

Helpful Report

Posted 1 year ago

“i bought a waterproof padlock on 22-3-23 i got home checked my till receipt i found i had been charged for two padlocks when i had only purchased one so i,m not very happy.”

Helpful Report

Posted 1 year ago

“Check pack sizes on multi packs of chocolate. Bought a multi pack of cadbury dairy milk bars for £1.35 same price as Tesco. Tesco bars were 6 chunks (134g) Poundland bars were only 4 chunks (108g). Rip off. Guy on check out was pleasant though.”

Helpful Report

Posted 1 year ago

“I visited Bromley poundland to get something for myself there was a mismatch price and when i happened have a word with the manger she was so rude in answering me back it's so awaful when she replied rude to me, have some better people who can handle customer better, i am not happy in shopping again at Bromley poundland and most of there racks are empty”

Helpful Report

Posted 1 year ago

“They have now decided to do stock take during working hours. Shutting the aisle so you cannot purchase anything. It’s happened twice at the Tottenham high road branch and the manager there is absolutely rude with no ounce of customer service. It’s a pity as the staff and security are lovely been lovely for years. That one bad apple reflects upon your branch”

Helpful Report

Posted 2 years ago

“Just wanted to say after 40 years of buying BRAS from Marks Spencer’s,now big,big,fan of pundiand non wired bra”

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Posted 2 years ago

“Staff spend more time outside smoking than actually working. Always overhear them talking behind other staff members backs. Not a good atmosphere.”

Helpful Report

Posted 2 years ago

“Visited the Gosport store but don't think I'll be going there again. Seemed to be very short staffed...extremely long queue for the tills,only one person on the till, two members of staff shouting and screaming at the top of their voices at each other down one of the aisles. Cardboard and rubbish left on the floor down one aisle and the health and beauty aisle as well as the homewares aisle were just a mess,shelves were all mixed up and gaps all over the place where no-one has bothered to replenish stock. Think they need someone in there to sort it out before they lose alot of customers...I for one won't be shopping at poundland anymore because of this experience.”

Helpful Report

Posted 2 years ago

“Won’t be going there again. Shelves with gaps in them. Could not get what I usually get from there. Cheaper now to use a supermarket. It should be re named Pound Search.”

Helpful Report

Posted 2 years ago

“Terrible place Weston super mare..can you tell me why they allow me in with my tiny chihuahua in his sealed in pushchair in Cheltenham and tewkesbury brance but not in Weston...I was at self service till paying for my goods .this VERY rude girl came up to me and shouted at me..NO DOGS..allowed in here..She needs to learn some manners...”

Helpful Report

Posted 2 years ago

Poundland is rated 2.5 based on 125 reviews