PreciousLittleOne Reviews

Name: PreciousLittleOne
Rating: 3.98

4.0 Rating 1,593 Reviews

75 %

of reviewers recommend PreciousLittleOne

Company Reviews

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Metrics

4.0

Based on 1,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fully informed of delivery and came within specified time”

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Posted 5 years ago

“Ordered the KinderKraft 5 in 1 cradle. Ordered it on the Thursday came on the Saturday. Didn’t need to assemble and very easy to figure out how to put it in the 5 stages. Love it. Would defo order from this site again!”

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Posted 5 years ago

“Really pleased with the product and really impressed with the fast, next day delivery. Thank you.”

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Posted 5 years ago

“Always great service from this company. Excellent value and fast delivery :)”

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Posted 5 years ago

“Excellent prices of products. Delivery has always been very prompt too! I always look at this website to buy anything for my little ones!”

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Posted 5 years ago

“Great product - swift delivery!”

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Posted 5 years ago

“perfect service, ordered a pram on Wednesday came with free delivery and arrived by Saturday, kept up to date via e-mail/text message, 5 out of 5.”

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Posted 5 years ago

“Very fast delivery and beautiful pram very happy.”

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Posted 5 years ago

“Arrived 2 days after ordering (and I ordered after 8pm).”

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Posted 5 years ago

“Really good prices and fast delivery”

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Posted 5 years ago

“Very Fast delivery”

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Posted 5 years ago

“Found ordering very easy. Received confirmation email, and information on delivery at each stage. Order bought as a present and was delivered 3 days after ordered. Very happy with whole experience”

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Posted 5 years ago

“I wanted to give a minus as I was absolutely appalled by their service. Ordered on 5/7/19, dispatch date given as 31/7/19, never sent an update to me. I had to chase to find out what was happening with the order. Called them over 10 times, no answer, emailed them, called Bounty (they had advertised the cotbed & mattress but the order was made with Precious Little One), they contacted then and I finally got a response telling me the order should be dispatched 31/8/19. Naturally I complained, no alternative offered. They responded by lying saying an alternative was offered without any extra cost to me. It was not offered & was only mentioned after confirming they have refunded my money as I was not prepared to wait at least another 31 days. Also, the alternative was cheaper than what I had ordered. So not sure how they worked out "at no extra cost to you". I also sent the same email to the Directors, had an automated response from one that she is not available and to contact their G.M. for which an email address was provided. I forwarded the email to her yesterday, no response. Disgusted by their lack of customer care. Shocked that they are not even bothered. Would never recommend or use this company.”

Helpful Report

Posted 5 years ago

Thank you for your feeback. We do sincerely apologise for the inconvenience that has been caused. We would like to assure yourself that this is not out standard practise. We always endeavour to ensure that we provide the most accurate delivery timescales to our customers and we can see that we have fallen below our very high standards. We can see that our team updated yourself to advise of a delay Wednesday 31st July 2019 15:09 (Public Emailed). We did advise of an alternative if you would be willing to exchange, at the time the alternative was more expensive,, however our prices change daily. Our Customer Service Managed tried to call yourself on the 8th August with regards to your order. We are truly sorry for the inconvenience that has been caused. We have raised this to our team to conduct a full investigation. We appreciate your feedback.

Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

“Good prices and quick delivery. I would recommend Precious Little One.”

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Posted 5 years ago

“Love the Moses basket, delivery was earlier than expected. Very happy with everything”

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Posted 5 years ago

“I ordered the isafe optimum double stroller for my 2 daughters (11 months age gap) the price was brilliant as it was on sale. the stroller was easy to put together and very sturdy. The quality is brilliant for the price. My little girl is due in 10 weeks and I cant wait to use it when shes here. The design is very quirky and cute I love it!”

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Posted 5 years ago

“Ordered 3 items from precious little one, one being a stroller, one being a travel cot. I ordered them together and they arrived separately, but they hadn't sent me the travel cot, they had sent me another stroller. I rang to declare they had messed my order up, very polite, no issues, but they said they wouldn't send out the travel cot I had ordered until the wrong ordered had been collected, they sorted it to be picked up next day with an hourly time slot suitable for me, I work in health care, therefore I work unsociable hours and demanding hours. After I had got off the phone to customer service I then had an email off them stating a pick up between a 5 hour time slot, which pushed the boat out a little but was OK, but not just that if I had missed the collection I would be charged £16.50 for their mess up. I waited in for that time slot, no one arrived, I rang up customer service for them to tell me I HAVE to wait in 2 hours after the end of them time slot, bearing in mind I stated I couldn't as I had work, therefore I would have to pay the £16.50, so I pushed it to that, bearing in mind this is affecting my job now, but still no pick up, so at this point I had to leave for work. Now I have had no communication off the company declaring another pick up, so therefore I am still waiting for the right item I HAVE paid for and they HAVE my money for to still arrive, after 50+ attempts to get in contact with them to find out what is going on with my order, I've had no luck and no contact with the company what so ever. I WOULD AVOID THIS COMPANY AT ALL COSTS, AND SPEND YOUR MONEY ELSEWHERE WITH A REPUTABLE COMPANY.”

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Posted 5 years ago

Thank you for your feedback. We do sincerely apologise for the inconvenience that has been caused. We would like to assure yourself that this is not our standard practise. Please can you confirm your order number so we can investigate furhter? Thank you for your patience.

Posted 5 years ago

“Fantastic service! My pushchair arrived very quickly, I am very pleased with PreciousLittleOne, I have used them before and I think they’re great!”

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Posted 5 years ago

“Really happy with our purchase. Quick delivery and great price!”

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Posted 5 years ago

PreciousLittleOne is rated 4.0 based on 1,593 reviews