PreciousLittleOne Reviews

Name: PreciousLittleOne
Rating: 3.98

4.0 Rating 1,592 Reviews

75 %

of reviewers recommend PreciousLittleOne

Company Reviews

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Metrics

4.0

Based on 1,592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order at pram cot and bedside crib set everything came on time Expect the bed side crib, Was suppose to come Over two months ago I contacted them and they said they will replace it with another one and will be sent within 2-3 working day have had nothing two weeks later, have emailed but have to wait for them to reply back I’m due to go into have baby next week and really stressing as have not received my order really disappoint wouldn’t recommend ordering.!”

Helpful Report

Posted 4 years ago

Thank you for your review. Please provide your order details and we will ensure this is investigated for you our order numbers are 7 digits long. Once investigated we will be able to provide an explanation along with a resolution for you. Kind Regards Precious little one

Posted 4 years ago

“I have not deceived any goods. You refuse to answer any of my emails or make required refund. I spent 55 minutes on you phone line only to be told the lines were closed down. Worst service I have encountered”

Helpful Report

Posted 4 years ago

“Hi Hazel, Thanks for contacting PreciousLittleOne. This is an automated message to let you know that we have received your message via Form regarding You are a shocking , untrustworthy company. You take money under false pretences that you will deliver goods but then just keep peoples money and don’t deliver the items we order. Then you promise to refund within 7-10 working days but then revoke on that. Where is my refund you were supposed to refund me over two weeks ago. I am now forwarding all information and receipts to the local ombudsmen and will make it my mission to get you taken off the selling site. . You now have a personalised support ticket (Number: 255223530) within our system that has logged all the information you have supplied. This ticket has been assigned to a member of our team who will contact you directly. At present our average response time is between 8-10 working days. We will respond to your query as soon as we can and appreciate your patience. Alternatively, you can check out our comprehensive help centre and see if you can find the solution to your query while you wait. P.s. To avoid creating duplicate support tickets (which delays our response time to you), please simpy reply to an existing email from our customer support team. Thank you and we will be in touch shortly, This is all you get from customer service with this company been going on for over a month. Do not buy from this company”

Helpful Report

Posted 4 years ago

“Bad company do not use”

Helpful Report

Posted 4 years ago

“Bad bad company do not use. Do not deliver items. Do not refund money”

Helpful Report

Posted 4 years ago

“Corrupt company do not deliver. Do not refund. Customer service unobtainable. Do not use”

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Posted 4 years ago

“We ordered a Mamas and Papas cot bed from this company a month ago and it arrived in terrible condition. It was broken in several places, cracked on wood and dangerous for a child. I immediately emailed and received an email for more pictures. I have now sent several emails and had no replies for 3 weeks. I also spent an hour on the phone line to be cut off. I don't know how we will get a refund or replacement. This was a much needed item and we do not have the funds to just buy another. I have never known customer service so negligent. I think our only option will be to contact our credit card company. I find it difficult to say not to use a company but as I am very concerned about our money please don't.”

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Posted 4 years ago

“I don't write reviews very often but this company should not be in business. I ordered an item that was marked as in stock and only in the confirmation email did they dare to mention that dispatch is usually 10-14 days and the latest dispatch day will be in a month!!!!! After about 3 weeks, I had enough and cancelled the order and requested a refund. They told me they are busier than usual so it will take 5-7days- no surprise there. 2 days after the latest dispatch day they sent me an email that they are really sorry but they didn't have the item in stock so I can request a refund (which I already did, but heard nothing). The thing is, I understand that its a difficult year for everyone but you are selling kids stuff! Loads of people purchase items as presents. While you can explain to an adult that its covid and pre-Christmas madness everywhere how do you explain it to a child? This leaves already exhausted parents to hunt for alternatives so they don't let down their kids. It is just simply unacceptable nowadays to have such bad communication and customer service. Its been over a month since I paid for the item that never arrived and 2 weeks since I requested a refund. I would greatly appreciate if someone contacted me about my request before I go to the bank to raise a dispute.”

Helpful Report

Posted 4 years ago

“Steer clear of this company. Won’t answer the phone and cut you off after just over an hour. Absolutely NO customer service. Appalling”

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Posted 4 years ago

“We ordered a children's car seat for our granddaughter on 27th November, it arrived on 2nd December. Confirmation emails and tracking with Parcelforce, it couldn't have been easier. Item perfect and a good price. I would use this company again.”

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Posted 4 years ago

“Disgusting ! Terrible customer service sent over 30 emails an get the same automated message every time nobody answers the phone always get fobbed off DO NOT ORDER FRROM HERE !!!”

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Posted 4 years ago

“Do not buy anything from this company. I ordered a cot for my new grandson. I chased this company for a month asking where my item was. It was always a generic email saying they would be in touch with within 5/7 days. Absolutely no response from them and they don't answer the phone. I spoke to my bank who refunded my money. DON'T BELIEVE ANYTHING ON THEIR WEBSITE. THEY ARE CON ARTIST. THEY JUST TAKE YOUR MONEY AND DON'T HONOUR THE ORDER..”

Helpful Report

Posted 4 years ago

“Customer service will not answer the phone i have been waiting over an hour and rang on different days and is the same. Absolutely appalling and their music on the phone is so depressing avoid this company and give me a refund”

Helpful Report

Posted 4 years ago

“Still awaiting a refund on a product I purchased over a month ago. I was sent an email stating they could not confirm when dispatch would be, which is understandably not their fault, however I requested a refund twice and tried to call them being on the phone over an hour to then only be cut off with an automated message saying their lines were closed! I am still awaiting this refund and for someone to actually contact me with when this will be!”

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Posted 4 years ago

“We was skeptical after seeing the reviews, but gave the benefit of doubt and figured that with Ian Lloyd and Karen Lloyd being the founders and it still being ran by the original founders, customer service would be paramount! Sadly not. It seems they've let slip the customer experience. We ordered a November delivery (pre order) item for my kid for Xmas. Had an email to say the manufacturers have not delivered and there is no lead time. However they updated the pre order date online to end of January. Tried to call and was on hold for 1hr 10 before being cut off. Emails take 2 weeks to respond (will be the week before Xmas). The service and care lacks talking to someone on twitter. I'd suggest steer clear. They lack any care or service!”

Helpful Report

Posted 4 years ago

“Waited a month for an order to be dispatched.In the end ordered it from a reliable company.Still trying to get them to cancel my order and issue my refund but you only get reply from automated service.DO NOT TRUST THIS COMPANY”

Helpful Report

Posted 4 years ago

“Ticket Number: 243418166 I ordered a xmas present in September, delivery should have been end of October, no communication from plo after many emails told delivery would be end of November, again I've emailed and phoned and still no joy, all I want is a refund, Awful company, would not recommend them to my worst nightmare. I If by any chance you read these can some one give me a refund, you was quick to take my money back in September”

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Posted 4 years ago

“don't use this site I have been waiting over 2 and half months for delivery, no one answers the phone and the customer service don't even have an answer as to when my delivery will arrive?????”

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Posted 4 years ago

“I have tried to contact Precious little one, having held on the phone for over 40 minutes. I placed an order at the beginning of October and I still have not received my goods. I would not recommend this company and wouldn't use them again!!!”

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Posted 4 years ago

“SCAM SITE DONT BOTHER SPENDING MONEY YOU WON'T RECEIVE ANYTHING ONLY SECOND HAND GOODS NOT NEW.”

Helpful Report

Posted 4 years ago

PreciousLittleOne is rated 4.0 based on 1,592 reviews