Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 648 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A company in decline. Their customer service and couriers are really letting them down. Ordered a product next day delivery, arrived 3 days later. Customer service agents repeatedly lied about when the delivery would arrive (was given 5 different delivery times over 2 days) and had to take time off work to receive the (non-arriving goods) several times. The supervisor Matt was callous and very unapologetic, and a bit rude. Primrose will not take responsibility for their couriers or delays. Its a shame, I've spent thousands with them over the last few years, but I'll never use them again”

Helpful Report

Posted 5 years ago

“Paid for next day delivery by Paypal, but nothing arrived. Primrose say they haven't had the payment but Paypal are sure they have! Couldn't get to speak to anyone about a refund. Unhelpful over phone, when they answer eventually. AVOID.”

Helpful Report

Posted 5 years ago

“Buyer beware DO NOT BUY FROM THEM Both plants in my order were of substandard quality and I've tried to report this to the seller. The pink currant has an aphid infestation on arrival The gooseberry has white fungus I've tried reporting this to the seller and spent 3 times nearly an hour on the phone. Every time I got to the "you are next in line" it went to put me back at the end of the queue.... from number 18 to 26 in line. I also sent them an inquiry through their website requesting a call-back on the 31st of May... a whole week ago without as much as an udpate or what they want me to do... I have now reported this to my credit card company for compensation.”

Helpful Report

Posted 5 years ago

“Despite still saying product in stock 5 days after order they cancelled and the day after I called to query where my order was. Poor service”

Helpful Report

Posted 5 years ago

“Absolutely appalling company Delivered an incorrect item, 7 days later no refund and failed to collect despite organising to do so on multiple occasions Disorganised, dishonest Avoid at all costs”

Helpful Report

Posted 5 years ago

“Ordered a tree in March and still not delivered. Almost impossible to get hold of via phone or email and hopeless when you do. Awful communication of expected delivery or updates on delays. Quick to take more than £150 from me though. Terrible, terrible company.”

Helpful Report

Posted 5 years ago

“Ordered an outdoor table and 6 chairs. They were delivered on time, however the majority of items were damaged (including the table). Rung up to query, and it took me over 25 minutes to get through to someone. When I eventually got through, I asked for a refund to which they agreed, and said that they'd come and collect the items on the next day. On the next day the delivery driver came to collect, however refused to take the items because he had been told it was just one box not three. I then rang up Primrose to question this, it took me another 25 minutes to get through to someone, and they apologised, because one of their staff had specified the incorrect number of boxes to be picked up. Now left with all this furniture, over a bank holiday weekend. Very frustrating, won't be a returning customer, would be cautious purchasing through Primrose.”

Helpful Report

Posted 5 years ago

“I ordered lawn edging on the 11/05/2019. Listed as in stock. 2/4 days delivery. Order acknowledgement sent. After 6 days not advised of dispatch. Unable to track. Sent 37 minutes on phone waiting for answer. Informed that they were out of stock. Due in next day but then still had to wait 3/4 working days for dispatch..no priority given to back orders. It's not their systems that need attention.. it's their warehouse and dispatch that needs an overhaul..very poor service. Like a fool I went ahead on the 16/05/2019 and ordered a birdbath for my aunt's 99th birthday. In stock but still no advice of dispatch. But web page still says 3/4 days delivery.. absolute rubbish. This will be my last orders with Primrose..”

Helpful Report

Posted 5 years ago

“Primrose charged me for a mister, which was not delivered after 3 weeks. When I called three weeks after ordering, the order was sent out within a couple of days. Unfortunately I the courier did not inform me where they left the delivery and I can only assume that it was left in the rubbish bin (something they did before), which was emptied, whilst I was away. I contacted the delivery service who could not help and told me to contact Primrose. I contacted Primrose to receive an automated email (below). This was 11 days ago and I haven't had any response yet. Not good.”

Helpful Report

Posted 5 years ago

“Terrible service No communication despite several emails and telephone call chasing an order from April. I have escalated this to PayPal.”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM THIS COMPANY All items turned up broken and unusable. Impossible to receive a response or refund. Five unanswered emails and three calls upwards of 30 minutes on hold. They are essentially robbing consumers and getting away with it. DO NOT BUY ANYTHING FROM PRIMROSE”

Helpful Report

Posted 5 years ago

“Terrible company...For the love of God DO NOT ORDER ANYTHING FROM THESE PEOPLE!!!! The item I ordered arrived shattered in pieces...I just know I'll never see my money again....”

Helpful Report

Posted 5 years ago

“Absolutely appalling service. Ordered & charged for next day delivery. 16 days after order I received a package - contained only part of my order - unfortunately missing the major & most expensive component (£140's worth missing). Package part undone. Bizarrely I received someone else's order in addition to my part order - bit of their order is missing. If you-re missing a whole load of canopy hooks & cleats somewhere in Aylesbury, then I'm your gal. Perhaps you have my 3m stainless steel pole with eyebolts? Held 22 mins on phone, emailed, held another 20 mins. on phone today. Wondering if Primrose is a bit like the Marie Celeste - just about floating, but clearly totally unmanned. Really fed up & disappointed - & going on reviews, I'm not the only one! My advice? Order from someone else. Peeved I even had to give one star.”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM THIS COMPANY!!! I have called over 6 times on hold for 10 minutes or more !! Emailed several times no reply !!! This is not how you treat customers!! Shame on you!!”

Helpful Report

Posted 5 years ago

“Avoid - avoid - avoid Worst company ever! Please stay clear. Ordered a garden furniture set for £400, arrived faulty. Promised to send a replacement. Sent the wrong parts and won’t accept a return of goods and won’t refund. Only solution is we will send the right parts this time. Unacceptable”

Helpful Report

Posted 5 years ago

“BEWARE! This company appears to have gone out of business, but still taking payments. Orders not fulfilled, no contactable customer services.”

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Posted 5 years ago

“Placed order 2nd April. Over a month later and having made 4 attempts to contact them and rearrange deliver it has still not turned up. An online business that can’t deliver items is a company going out of business soon”

Helpful Report

Posted 5 years ago

“I ordered 2 buxus trees 3 weeks ago and have had no delivery. They do not answer their phone and the item does not appear when I put the tracking number in! I have since read reviews on this company and they are appalling! Certainly wish I had never ordered-will bd trying to get my money back! DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!”

Helpful Report

Posted 5 years ago

“bought over £3k worth of plants which said would be in stock 27th April, then 1st may then saying 1st July. Customer service is utter garbage, dont answer their phone, dont respond to emails. The guy on the trade line 01189035242 said there is nothing he can do and put the phone down on me, said because its sunny all staff are busy doing other things and couldnt transfer phone call as it was monday morning! if things go wrong be prepared to have a long and arduous battle will never buy from them again”

Helpful Report

Posted 5 years ago

“Awful company! Shocking customer service. Ordered item nearly two weeks ago and despite several assurances I have STILL not received the item. Impossible to speak to someone as they don't answer emails and don't answer the phone either! Been on hold for a total of 127 minutes today on and off all day and STILL not got to speak to anyone! Avoid this company like the plague!”

Helpful Report

Posted 5 years ago

Primrose is rated 1.3 based on 648 reviews