Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 648 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shockingly bad customer service. Still waiting for delivery of half my order some 5 weeks on and no response to e-mails and they do not answer their phone so you have no other way of contacting them. I have sent them a final email confirming I have asked my visa company to action a chargeback. If only I had read the reviews below. Please DO NOT order from Primrose - awful service!”

Helpful Report

Posted 4 years ago

“£995 was immediately taken from my bank account on 14th April after i placed my order which was due to be delivered end of April. I did not receive any order confirmation or response to two emails weeks latesent querying where my order was. I finally got a response 6 wks later when i threatened to open a dispute with paypal. It took a further 2 weeks and further threats to finally get a refund. Shocking customer service and unacceptable to take my money, advertise a product as in stock and then fail to deliver, ignore emails and not refund prompty.”

Helpful Report

Posted 4 years ago

“Dont bother. Ordered from the website, waited and waited to find my order was cancelled a month later due to being out of stock, it took 7 weeks for the refund and all my messages were ignored. I ordered the same plant for cheaper from Primrose via amazon, I waited 1 month for the expected delivery date. It said it was dispatched and due to be delivered and never arrived. I messaged Primrose via amazon to be told its not been shipped yet never mind dispatched. So I just cancelled it, waste of time.”

Helpful Report

Posted 4 years ago

“Absolutely awful, having been conned into buying plants from the message from their CEO in March begging for business, I made a large order. The plants arrived very slowly, but I still have not received over half the order and it has been over 2 months since I placed my order. I have emailed several times and had no response. Being an essential worker, I have not had time to chase them up, but thought I would call today, and still their phone is off!! I have finally asked for a partial refund, wish me luck, I’ll need it. Awful and avoid.”

Helpful Report

Posted 4 years ago

“Ordered garden furniture on 11/04, advised by 05/05 order had been cancelled & full refund would be received in 8 working days. Still waiting company uncontactable AVOID”

Helpful Report

Posted 4 years ago

“I ordered bedding plants on 4th April, delivery stated early May. It is now the 29th May and still no plants, but money taken from account on dare if order. No response to emails, absolute disregard to customer service. I have reported to BBC Watchdog.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY. If I could give Zero rating I would. Ordered goods on 26 April & money taken from my account on 27th April. Sent 3 emails asking where my goods were but received no reply. Sent an email on 18 May asking for a refund & got an immediate reply confirming refund within 3-5 working days. Still not received a refund & have contacted my bank to arrange a Chargeback. Would not recommend this company ever again. Recorded message on Phone lines advising they are unable to answer calls due to the amount of queries - I can see why!”

Helpful Report

Posted 4 years ago

“Having a terrible time getting any response at all. I ordered pond plants almost 5 weeks ago and have heard nothing since except automated emails when i try and contact them. I understand things are difficult at the moment but other companies are doing far better than this.”

Helpful Report

Posted 4 years ago

“First up, Primrose delivered weeks after the estimated delivery date, even with taking Covid delays into account. Then, not all the items I purchased were delivered. Have spent nearly two months trying to speak to them to get my undelivered items but they are not replying. I've tried contacting Primrose via email, and messaging on both Facebook and Instagram - still no reply. Definitely the worst customer service I have ever dealt with. I've had to take it to Paypal to try and recover my money. I would avoid purchasing from them if I were you, not a good company to do business with. Update: Primrose have given PayPal a tracking number and a delivery company - I'm guessing for my missing items. But speaking with the delivery company and doing a global online trace and trace, there is no record of this tracking number to my address. Primrose still haven't contacted me. Update 2: Since posting a bad review elsewhere minutes ago, they contacted me asking if my items had been delivered? The answer was no still. Surely they should not have to ask me that question. Shambles!”

Helpful Report

Posted 4 years ago

“Waited 3 weeks for order to ccome me and the photos just shows what a shocking state they came in no response from customer service luckily I paid through PayPal so should be able to get some of my £120 back”

Helpful Report

Posted 4 years ago

“I ordered mybgoods on the 24th April..the money was taken out of my account on that day..I have emailed several times and havent even had a single response..their phone number is unavailable. Absolutely shocking and unacceptable. 5 weeks later..and still nothing.. Terrible I will never have anything from them again. I want my money back.”

Helpful Report

Posted 4 years ago

“Sickening Service - BEWARE do not to buy from these Non- caring customer servive people. I Ordered and paid £1200 over two months ago. They did not deliver - I called and called and called - no help - I sent email after email - No joy! - Then I reported to the VISA company - then they delivered within 3 days - BUT some boxes were missing. Two days later, one more box arrived - STILL parts missing. So I called and called and called and emailed and emailed - NOTHING. no reply at all. Disgusting customer service. COVID is no excuse as my own business always answers to customers, even remotly. I can now not return the product. I have again reported to VISA. They will action in 30 days. In addition I have taken out a court action £70to recover the money and time taken.. And have to place the furniture in storage. In the meantime I have purchased other garden furniture. Next week I will drive to their office, as lockdown is opening. BAD, BAD, BAD. A simple email, phone call would have helped. grrrrrrrr. Thank goodness I paid by VISA protection and have distant selling laws on my side.”

Helpful Report

Posted 4 years ago

“Quality of plants was very good just the service was horrendous. Not able to get a reply by phone, email or website contact page.”

Helpful Report

Posted 4 years ago

“Dreadful company. Placed an order on 18th April, 1 of 3 plants arrived 1st May, submitted an enquiry via their contact regarding the other 2 plants, received automated response. Have forwarded enquiry 3 times, no reply and still waiting for 2 plants......total rip off, disgraceful customer service....AVOID LIKE THE PLAGUE!!!!!”

Helpful Report

Posted 4 years ago

“Terrible, rotten.. 100% the worst company i have ever dealt with. If you dont want to get ripped off and your money stolen.....stay away from Primrose”

Helpful Report

Posted 4 years ago

“Rubbish. No plant. No response. No customer service at all.”

Helpful Report

Posted 4 years ago

“Over 6 weeks since my order and payment. Their websites said 5-7 days for delivery but the website later stated 2 week due to Covid 19 (fair enough). But, it has now been over 6 weeks since my payment and no reply to emails. Now my garden looks a sorry sight and so does my bank account! Appalling service!!!.”

Helpful Report

Posted 4 years ago

“DO NOT use this company. Ordered plants on 1st April by 29th April refund requested as plants had still not arrived & the company had not responded to me emails. My request for a refund was completely ignored, but the plants were eventually sent on 15th May & were dried out shriveled & not fit for purpose. They ignored my request for a refund & sent substandard pants. I will NEVER EVER use this company again. SHAME ON YOU.”

Helpful Report

Posted 4 years ago

“I also ordered 6 plants for the price of 5 plus a bag of compost in March, with an expected delivery in April. Eventually, last week, 5 plants turned up. I have had a series of generic emails announcing a refund on goods ordered but not delivered but no refund and no sign of the rest of my order. So glad the local garden centres have reopened, won't be ordering online again. I know things are hard for companies but I can't help but be disappointed by this experience.”

Helpful Report

Posted 4 years ago

“Wish I could put zero stars....... DONT BUY FROM THIS COMANY! I ordered two tomato plants and was expected a delay due to demand but the service has been worse than I’ve ever experienced before. After numerous emails I’ve receive a very late delivery of half my order, no sign of the other half and even thought I’ve requested a refund for the plant that hasn’t been delivered they just ignore the requests. It seems they have treated everyone the same which is just THEFT!”

Helpful Report

Posted 4 years ago

Primrose is rated 1.3 based on 648 reviews