Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 648 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a ceramic birdbath for a Christmas present in early December, item delivered in a Jiffy bag in January... in about a million pieces, replacement arrived end of January in a massive box but no bubble wrap...in about a thousand pieces, replacement ordered and Eventually received end feb 2020 in a box marked fragile with one piece of bubble wrap in about 18 pieces. Order cancelled. Idiots.”

Helpful Report

Posted 5 years ago

“Shop somewhere else, or make other plans as you will be waiting a long time Awful service, with my orders not even been dispatched yet, even though, I ordered one of them 7 days ago and the other one ordered on a speedy delivery (which you are charged for!!) No reply to my email and after a call, i was told it maybe with me next week No wonder retail is struggling at the moment with service like this”

Helpful Report

Posted 5 years ago

“Next day 1 day or 3 days delivery??? Nothing but all big lies from day one Contact them and promise dispatch on 14 Th February next big lie will contact them for refund on Monday and I probably receive next big lie I can believe why that company is still trading Perfect story for watchdog and Trading standard”

Helpful Report

Posted 5 years ago

“Very poor customer service I ordered my items (some garden lighting) on the 27th January. It was meant to be with me within 5 working days. After 11 days, I had to contact them for them to inform me that the items had got lost in their warehouse and that they were still looking for them (that must one biiiig, messy warehouse) but couldn't tell me when my items would be delivered. Today is the 12th Feb and I've no idea what the hell has happened to the items I ordered. And no good will gesture, nothing. I had to ask them to at least refund me the delivery fee of 4.99, which they did (wow, so big of you guys!). Useless customer service.”

Helpful Report

Posted 5 years ago

“Just wrote a review and when submitted got message to say page unavailable. Typical if Primrose and not surprised. Water feature delivered with faulty pump and took over a month to replace . Water feature blew over in mild/moderate winds . Not fit for outdoor use. I’ve had to put sandbags behind it to stop from blowing over and unsightly . Customer services dismissive and quite rude .”

Helpful Report

Posted 5 years ago

“Water feature pump faulty and took 4 weeks to send out a new pump. Water feature blew over in wind - no help from customer support whatsoever . Luckily I had sand bags behind it before the storms arrived as it blew over in average winds. I can’t find a way of adding a review to the product I’m discussing but at present would never use this company again.”

Helpful Report

Posted 5 years ago

“ordered and no delivery”

Helpful Report

Posted 5 years ago

“Purchased a polytunnel from them arrive swiftly and intact, after building the tunnel we noticed it leaked like a sieve on the joints. This was our second polytunnel the first from another company and it never leaks. Informed Primrose that the product is faulty and there reply was ' The polytunnel is not designed to be waterproof nor do we specify on the product page that it is waterproof. Instead, it is to control the growing environment within - block UV rays and maintaining temperature.' The idea of having the polytunnel is to provide a controlled growing environment as they state, the problem we have is it leaks so much that the dripping overwater the plants and creates holes in the soil. The potting table we have inside gets soaked along with anything else we keep inside. Poor product and even worse customer service.”

Helpful Report

Posted 5 years ago

“I ordered 6 items from Primrose, all were marked in stock online. 1 item arrived. I waited a week but nothing else arrived. I looked on the online order tracker but the order showed as delivered and complete. I contacted customer services and was told I'd previously been advised that 1 item was out of stock for 3 months. I had not been previously told about this, nor did it explain why the other 4 items had not been delivered. I asked for a refund, then suddenly all remaining 5 items arrived the next day - all marked 'urgent' and all with a delivery date of the previous day. When they finally arrived, all items were of good quality but considering the hassle involved with the order and the poor service from customer services, I will not be buying from Primrose again.”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would. Order did not arrive before Christmas, told it hadn’t been dispatched, cancelled the order, still no refund received as promised. What a rip off!”

Helpful Report

Posted 5 years ago

“Really disappointed with tree bought in memory of my mother. Adertised as 5ft bareroot - though looking at small print it then says size of tree between 100 - 130 cm. I's only 90! Know that doesn't sound much, but for the cost ect and the way it's described as '5Ft bare root' that's a massive disapontment. I had to chase delivery too. Haven't time with so much else going on to return - the have just lost any return custom.”

Helpful Report

Posted 5 years ago

“Do not use them.. And I suggest Amazon stop offering them Amazon Pay as a service. Placed an order, had it confirmed. Then heard nothing at all about delivery. When I contacted Primrose to ask why not, the response was, they're moving stuff in their warehouse and they've no idea when they'll be able to dispatch my order, hopefully in the next few weeks, would I be ok to wait. Obviously not since they can give literally no idea of timing and can't even say if it is in stock! I'm even wondering if this is some kind of online scam.”

Helpful Report

Posted 5 years ago

“Still no response??????”

Helpful Report

Posted 5 years ago

“I received a broken item but despite my many contact forms I have sent I have had no response . I have failed to get through on the phone as well as I just do not have the time to be on hold.”

Helpful Report

Posted 5 years ago

“They are awful - i tried to chase order placed on 13 /12/ 19 and despite many emails ( they claim to respond to everyone). I didn't get a response to one. I sat on phone- number 19 in queue got to number 3 and they cut me off. I cancelled my order .I Would not recommend this company.”

Helpful Report

Posted 5 years ago

“Terrible Customer Service. this is a copy of my complaint to them dated 20/12/19: "Where to start? Order placed Sunday 15/12. Phoned 18/12 to check on status, person I spoke to (man, sorry no name), after 40 minute plus wait, said order hadn't been processed. I advised change of delivery address and requested confirmation email. Never received. Called again 19/12, spoke to Jessa who said no record of my call yesterday! and that it was too late to change address. Unhappy I asked for a manager to call me back. This has never happened!! Called yet again this morning 20/12 and spoke to Mia. very understanding and then revealed that actually one part of my order was out of stock. At last some honesty. Based on this appalling level of customer service I now wish to cancel my order with you. I will be posting a copy of this transcript to feefo etc. I expect a full refund before Christmas please."”

Helpful Report

Posted 5 years ago

“Ordered herb planters x 2 for Christmas gifts. 2-4 days delivery! Never arrived said warehouse move.”

Helpful Report

Posted 5 years ago

“Worst customer service ever. I bought 3 plants with 3 pots... plants arrived late with no pots. After several complaint 2 pots arrived and not the third. After again one complaint no third pot arrived and no refund offered. The company is a SCAM - do not buy from them.”

Helpful Report

Posted 5 years ago

“Absolutely terrible company, please save your money or at least go with a company that values your business. Thanks”

Helpful Report

Posted 5 years ago

“Made the mistake in using them again. was advised 5th november item was despatched..never arrived. after 8 calls, amounting to 2 hours hanging on the phone had to finally give up on the 27th november! during the calls the different staff basically did the same thing....said stay on hold while i check with the warehouse. this lead to between 10 and 15 minute hold then either the line would go dead or they would come back and say there are warehouse problems, will call me back which would never happen! the conclusion is worst service in 41 years of shopping!!!”

Helpful Report

Posted 5 years ago

Primrose is rated 1.3 based on 648 reviews