Primrose Reviews

1.3 Rating 648 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

Questions

Metrics

1.3

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Helpful Report

(3 years ago)

You can contact Primrose by Telephone, Email and Live Chat.

Helpful Report

(3 years ago)

51.59%

Industry Average

“ delivered in so called safe place but not received. end if story from customer service. delivery 3-5 days which meant l would have been in but took 10 days. won't be buying from them again!! ”

- Anonymous

“ And the only reason is, that I`m frustrated by their customer service to provide well, customer service! To cut to the chase. ”

- Mark cross

“ i recently bought 5 bags of stones. i weighed each bag. it was supposed to be 20kg each bag. 2 bags were opened. these were the weights of the bags of stones. 16.2, 17.1, 16.7,13.3, 17.6. instead of getting 100kg of stones i received 80.9kg. 19.1kg missing. i am very disappointed with your service. when asked about it, i was asked to send photographs. ”

- pk

Primrose Reviews

Customer Service - Average