Primrose Reviews

1.3 Rating 648 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

Questions

Metrics

1.3

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How does Primrose deliver?

Helpful Report

(3 years ago)

Primrose delivers items by Courier.

Helpful Report

(3 years ago)

58.62%

Industry Average

“ conflicting information about delivery date 2. ”

- Anonymous

“ Appaling! I couldn't trace my delivery. I sent 3 messages via their website and I still haven't had an answer to any of them 2 weeks later. My delivery still hasn't arrived (although it was promised within 3-5 working days) either and I don't know when it will arrive because their carrier Yodel is a complete mess. ”

- Anonymous

“ Eventually I got into an online chat with Primrose who told me that it had been "Merchandised" ie given to courier 6 days before and they would contact me at end of week to advise delivery date (by which time the plant would have been in transit for at least 10 days . ”

- Pat Naylor

Primrose Reviews

Delivery - Average