“I’m giving just 1 star purely for the after sales care. Installations went really smoothly and professionally, nothing to complain about. Installation happened in early August. We have tried to contact the office to arrange for an engineer to visit, we have few issues with the application and problems with the system itself. Still no visit or explanation from anyone and we are in October!! We are very disappointed with the customer care, bearing in mind the amount of monies we have spent on the product. Seems like there is nobody in the there willing to help with the very important issues we have been having. At the moment based on the poor customer care, highly unlikely I will be recommending a product from Solar Project.”
“These have got to be to worst solar panel installers in the country, the state of my roof once the panels had been installed was atrocious, tile broken and stuck with mastic, they did come back after I complained to replace the broken tile only for me to check after they had said everything is now put right only for me to find another 14 tiles needing replace that’s a total of 42 tiles, please do not use this company the workmanship has to be the worst in the country”
“Please do not use this company. It’s a very stressful experience to try to resolve any issues with project solar uk.
We had the panels fitted almost 2 months ago. It supposed to be 15 panels. We’ve had few other quotes, from other companies, stating that 15 panels will not fit on one side of the roof (front of the property) so we called the sales man - Joe to inform him what we have been advised elsewhere. Joe has reassured us that 15 panels will definitely fit on one side. Once the installation team has arrived, I overheard the roofer saying to his colleague that 15 panels will not fit so they’ll just fit what they can. Nobody has asked us about it and if I have not overheard the conversation then we would not receive what we have paid for. We called Steve - project manager immediately and asked what was going on. He advised us that the sales man have not measured the roof properly and they will install what they can and refund us for the panels which have not been installed. We disapproved that decision and advised that we won’t be going ahead with the installation. Steve has then informed us that they will install the rest of the panels on the other side of the roof then (at the back). We’ve had to wait additional couple of weeks for new scaffolding to be installed as well as the scaffolding at the front of the property to be extended as it wasn’t fitted wide enough initially anyway. Once all the panels have been installed we have been advised that the roofer will come back in a couple of weeks time to fix few roof tiles which they’ve damaged on the installation day. About a month later I called project solar to ask for the update. Customer services first advised me that they have our case marked as completed and were not aware that any work is still required. They then advised me that they are still haven’t received the photos of damaged tiles from the roofer. I have informed them that that’s not possible as the roofer has sent the photos to Steve when he was with me on the installation day. Customer services then told me that it’s due to the reason that our tiles have been discontinued and they find it difficult to replace them. With the extreme weather conditions throughout late July/early August I asked project solar to take the scaffolding down, whilst waiting to find replacement tiles, as it was causing H&S risk with having to have all the windows shut all day and night (as anytime anyone could break in through the windows). Customer services have asked me to be patient and booked for the tiles to be replaced on the 30th of August. I waited all day and no one turned up. I called customer services and have been informed that I was never booked in and that they still haven’t found the tiles. The lady advised me that she will email Steve asking how will they compensate me for waiting at home all day and taking time off work for nothing. I have never heard back. I asked again for the scaffolding to be taken down in a meantime (as we are going away for 2 weeks soon) and Megan advised that she will treat it as a matter of priority, last week, and get back to me the same day. The following day I called her and asked for the update. She advised that she hasn’t heard from the scaffolding manager so won’t be able to assist but will send another email. 1 week later - today, I called again just to be advised that no one from scaffolding team is answering phone but they will send them an email. Everytime I am trying to get in touch with Steve - project manager to resolve the problem apparently the customer services sending him an email, to ask to call us, but he never responds. Scaffolding manager doesn’t respond to emails from the customer services either. I am now left with damaged roof and scaffolding at the front and the back of my property since beginning of July. I would like to know how has project solar ltd have ever been granted ISO9001 when ISO 9001 defines customer satisfaction as a customer’s perception of the degree to which the customer’s requirements have been fulfilled. I would also like to understand how do they get away with breaching Customer Rights Act 2015 under section 52…”
“If I could give minus stars I would. People are giving 5 stars to Project Solar because they answered all their questions and were polite. wOw really. Only cos they want your money. The company is absolutely useless sells average panels and ignores your emails and texts for weeks. We have had our panels installed 4th may and still waiting for bird mesh to be fitted. Having my phone call answered by Alex, I was told I have to go to a certain website to purchase birds mesh as project solar don’t do it!!!!!!! What a load of rubbish. I have paid 16k for that nonsense and hassle. Oh no no no!”
“31 May 2022
Wish I never heard of project solar.
A project solar rep visited our house, and after looking at our energy usage calculated how many panels and batteries we needed. The £15000 system failed instantly and after emailing a couple of people expressing my concerns, I received no reply, no investigation or reason to it's failure. 6 months later I received a £1400 electricity bill, and when I questioned this, because the solar system should cover my usage, they said it had never worked. The customer resolutions team denied my compensation claim, saying their system was fine and it was my fault it failed, even though it was found the inverter had failed. I'm now left with a £1400 bill on top of the cost of panels that have done nothing. The installation team were also very slap dash leaving mess and debris everywhere they worked. All in all a very disappointing and disatisfying experience and would highly recommend other people look else where.”
“After many back and forth messages and phone to arrange an engineer to come and repair the link from monitor to app was give a date 6 weeks time 8/6/22 I massage a day before to get confirmation again no answer then waited in all day for no one to come Sent email out of office reply send another to customer care that's a laugh they don't and still waiting .I would advise every one to avoid this company as there want your money once they have that your own your own disgraceful attitude to follow up problems”
“PERSONALLY I WOULD AVOID AT ALL COSTS
Three years the system has been installed and it stopped working after a year, I have been unable to get them to respond. The system remains non-working and we are out of pocket for nearly £4k. The system was incorrectly installed according to the equipment manufacturers and now we don't even want them back on site for fear that they will ruin something else. Please don't take my word for it, read the 1 star reviews.”
“Sales team are really poor. Sales team did not know any detail about the service they offer. Were very pushy and a little rude. There are much better companies they give you a proper service.”
“I would advise anyone to not get solar panels from this company.
our slate roof we had checked and stitched into the new extension 10yrs ago is knackered due to this company.
I URGE YOU NOT TO GO ANYWHERE NEAR THESE. I have no reason to lie. And have nothing to gain just honest so no one else goes through the nightmare we did.”
“DON'T USE THIS COMPANY! Terrible company - took 3 attempts to get an installation. Then took months to get MSC Certificate. Since then (Jan 2014) we have had 3 breakdowns - not once have the engineers turned up on the original date. Just been told that the reason they have not turned up today is because the engineer is still in the yard because he has a flat tyre!!!!!!!!!! No-one had the courtesy to ring to tell us and we now have to wait until the New Year to get it done. This company is only interested in getting your money - after that they couldn't care less.”
