“It's fine that they make their money off the backs of artists rewarding them with low commissions, but its another thing where they overly censor designs they say falls outside of community guidelines. Its basically a sellers platform that rolls Facebook, Twitter and Instagram censoring all into one. The only advantage is that they do all the marketing, and handle all customer inquiries. I also had an artist literally copy one of my designs, and give them credit for at least removing that design. (They should have at least banned that artist all together for doing this though). I've decided to literally delete all my designs as there are better platforms available.”
“I ordered 4 printed mask that were so poorly produced the message on them was obscured. One reads POSTAORKER instead of POSTAL WORKER another reads HOCKENIGHT IN CADA instead of HOCKEY NIGHT IN CANADA the third mask reads DON'TGE ME instead of DON'T JUDGE ME. The fourth mask is legible bur poorly centered so the stitching nips the top of the wording. After viewing the photos Redbubble offered to reprint the masks. Apparently they have no quality control because the reprint was no different than the original. I asked for a refund to be credited to my Visa account since that is how they took payment but they claim that because my refund is greater than the purchase price I have to open a PayPal account. I have to jump through hoops just to get my money back...and that's not going to happen. I'm currently mired in a battle of wits with their automated customer service, they haven't responded to my last email. I think they ran out of stock answers because we seem to be going around in circles. The masks cost $122.68, Customs charges were $28.50 for the original shipment and $24.08 for the reprint. I'm out $175.26 for these four pieces of garbage.”
“Some truth for any potential new UK customers for this Redbubble company. STAY AWAY. Cheap stuff and it probably made in CHINA. I found out the hard way. I was a new customer who liked some of the pictures they had on cushion covers. He I bought these cushion covers and they are so botched it is unbelievable. The workmanship is very poor. Cushion covers should be "square" but when they arrived and were stuffed they were incredibly mishaped... "Deformed" is probably a better word to describe the shape. How difficult is it to sow a square? I get the impression they print their products on cheap stuff from China it really does show. They did not refund my money. They gave me a voucher to buy more cheapy junk on their Redbubble App! Stay away people. Don't be a mug. I may as well have set the £52 I spent on these cushion covers in the bin. I am now having to hire a tailor to rectify the poor workmanship on the items I bought from Redubble and that is what the screen capture is all about.
Thank you”
“We ordered two posters which was about $67. They both came damaged and to be fair, it may have been the post office. They gave us credit for one since they no longer carried it and we chose a replacement for the other. The customer service was good. We just got the second group in and they are damaged as well. The company really needs to invest in a better way to protect the posters in transit.”
“Redbubble is a total SCAM! I ordered a t-shirt, it said it was shipped and they keep changing their story when I ask where it is. They said it was shipped (UPS had no record of ever receiving it), then when I told them UPS never got it they said it was in production. It’s been three weeks since I should have received it and they still can’t give me a straight answer. I asked for a refund, but got nothing.
Beware of Redbubble - what a disappointment!”
“Ordered three retro sixties mod dresses. Brilliant service to UK delivery address. Kept informed on their arrival date. Fit perfectly, lovely quality and design. I’m a uk size 12 and the small size is just right. Will be definitely ordering some more designs. Thank you Red Bubble.”
“I ordered 8 coffee mugs from RedBubble in July, 2020. The site said the mugs were dishwasher safe, but they most definitely were NOT dishwasher safe. A few weeks after purchase, I noticed the designs on a couple of them started to fade and discolor. Four months in, all 8 of them were ruined. The site doesn't allow for feedback and wouldn't allow me to return them because I missed the 3 month window. But when you pay $15/mug, you should expect they'll last longer than 3 months. Buyer beware. See below for a couple of before & after photos.”
“I ordered two puzzles over a month ago; my card was charged immediately, but the puzzles have not yet been produced, nor can I get a date when they might be shipped. Customer service was of no help.”
“I have no complaints in regards to Customer Service as they always respond very quickly and are always very courteous however on the 3 Occasions I have shopped with them their shipping times leave a lot to be desired so if you're going to shop with them keep in mind depending on where you live and the Product or Products you buy you could be in for a long wait. For me personally I have been waiting typically 2 months before I received an item I payed for. I live in Ireland btw so that's probably a factor in this.”
“I wanted to get something Warrior Cat for a Christmas present for my Warrior-Cat obsessed granddaughter. All I could find was face masks from an "artist" on Redbubble. My hopes were high, I mean, they were face masks. I've made over 100 myself. Easy breezy. The fabric is wonderful, but evidently, the person who made these had never actually checked to see if her design was functional. They are not. So, so disappointing all the way around, but mostly when I saw the disappointment on my granddaughter's face with the mask just hanging there. I'm still trying to find a way to use the fabric. I tried to contact the "artist" asking for some fabric to make my own, but never heard back. I try to use independent manufacturers, but I need to be kinder to myself and quit that.”
“I purchased my items on 9th December 2020. The website told me that the estimated delivery date would be 28-30th December. On 25th January, I finally received my first item. It's almost February and I still haven't received my other items. Redbubble really need to fix their the time they need to make an item. The item I ordered was a sock and it took 2 months to make. Amazing!”
“As an artist (who uploads lots of designs) it looks like there is something severely wrong here. They have dropped my account. I had 6000 designs on it. I tried creating a new account, uploaded about 20 designs and again it was suspended for no good reason. It used to be a great place to sell stuff. I wonder if they have IT issues? In any case their support is useless or non-existent. Are other artists having similar issues?”
“We ordered four smartphone bumpers, estimated arrival Jan 13-15. On Jan 14 I get a message that they just got sent off, estimated arrival still Jan 13-15: hmm, let's see.
Of course it only arrives on Jan 22. And only one of the four hulls arrived. What's with the rest?!? I contact customer service and they generously offer to reorder the remaining three for me, great. But not even faster or tracked shipping!
Now we're still waiting for the remaining three bumpers, four weeks after having ordered them...”
“I WOULD NOT USE THIS COMPANY AGAIN
The customer service is non existent.
I am still waiting for a hoodie estimated delivery 14.1.21,
it is now 26.1.21
I would like information, is it delayed, is it lost ? etc, but all I get is non sensical computer generated responses.”
“Consistently mediocre, w/ bad business practices
So far, I've ordered shirts, hoodies, posters, and stickers from Redbubble. I always give them second chances because, well, sometimes their products are good enough (although way too expensive) and I can only find the designs I like on their site. The hoodies and t-shirt designs have been printed okay, although the hood part is always too small. The stickers never arrived. The posters looked like they ran out of ink mid-print and were full of blotchy lines. (attached picture doesn't give justice to how bad it looks up close)
The worst part, however, is how they run the customer side of the shops. Reviews, if viewed, are 99% 5 star; you don't get to review products on your own, they have to send you an 'invitation' to review, and if it's not positive people won't even be able to see it. To contact sellers, they put the button all the way below their products.
It just seems kinda sketch. I'd recommend any other website - Etsy is a good alternative.”
“I placed my order on Dec. 4, 2020. Plenty of time for Christmas delivery. The stickers and 1 of the 2 shirts I ordered arrived in time. I contacted the company 3 times asking why hasn't my other t-shirt been mailed. They continued to give copy and paste answers. I finally said, I can't think of any reason why it would take over 3 weeks to send a shirt. After they admitted to a "production issue" they issued a store voucher. I ordered a 2nd shirt. After receiving the pat answers "don't worry the shirt will still arrive, but will be delayed" they admitted again to a "production issue." Another store voucher. Picked out and ordered a third shirt. When questioning if this shirt would actually be shipped I got the response "it seems that the same issue is happening." January 22, Thankful to have received a full refund for the shirt. My granddaughter didn't get her Christmas present. We haven't given our grandson his shirt, because we didn't want to give one a present and not the other. Needless to say, we will never order from Redbubble again.”
“This company has zero customer service. I tried ordering a toddler hoodie three times from two different vendors. All three times when i checked on the order it said “in production.” After numerous attempts, i received a chat with a person who said the orders did not go through even though the message i got when i checked order status was that it was underway. I asked if she could help get the order through and she said no, she could only provide a voucher for redbubble ( what good is that if their orders dont go through?) or refund. So basically i wasted three weeks thinking my product was in production. Their is no phone number and nobody who will actually help. All they can do is confirm that their system does not work so , sorry about that. Don’t waste your time with this company because the “check your order” feature is obviously bogus.”
