“This company single handedly ruined my gender reveal with their horrible shipping method and crappy customer service. Do not buy from this company!!!”
“The sender of my order didn’t fill out the custom info, now my order is stuck somewhere, and I need to spend my time writing letters to the post. Not to mention that I’ll need to pay extra for the customs. I don’t understand why it was so difficult to properly fill out what’s inside and how much it costs when shipping.”
“Firstly, customer service was lovely. Easy to track deliver options and such. The only issue is the product itself. I ordered a hard case for an iPhone 7. It was firstly difficult to put on my phone and when I put it on it cracked instantly. As I mentioned the great customer service sent me a new one the following week with no problem. I put it on my phone at the start of the new year and already I have two huge cracks on the sides and a piece has even broken off.
I did not have this issue with my first case I ordered with them for my iPhone 4s. I am confused as to why my case keeps breaking. It was the correct size for my phone. Just seems like a waste of time and money.”
“Here's my experience, as a vendor, with canned ineffective and unhelpful customer service, zero communication with vendors, no accountability on their part and their seemingly normal business operation of ignoring issues and the people they affect. After sending an email to them through their site many hours ago, i get a canned response back a little while later:
Answer:
Hi there,
We’re sorry to hear about your account troubles, though don’t worry because we’re on the case.
Redbubble suspends accounts when we believe they’re made by robots, fraudsters, or users who violate the Redbubble User Agreement We usually get it right, but every once in a while a mistake is made.
Please keep in mind that requesting a review does not guarantee that your account will be recovered, so hang tight and we’ll investigate as quickly as we can. Please note: due to the nature of the investigation for these inquiries, a response (if required) may take longer than the usual 4 hour window in which Redbubble aims to respond.
Regards,
Redbubble Marketplace Integrity Team
after not hearing back for many hours I responded with a follow-up message:
ME: So, when will my account be fixed? I have a pending sale that is in jeopardy because of this as well as everyone who is clicking on my store links from my website, linkedin, twitter, facebook, instagram and pinterest all getting a message my account is suspended which is having a very negative impact on my business profile and is horribly embarrassing. There was no reason for this suspension so when will it get fixed before any more damage is done to my reputation and i lose more sales?
I have still gotten no response, at all. SO i went to their facebook page and sent a message there:
ME: I sent a message several hours ago as i was editing my links and then was mysteriously locked out. I tried logging in again and got a message my account was suspended. With NO notice or reason or even an email. I sent a message through the site, said nothing but a canned copy of the same thing the website help page said. Also said it would be 4 hours or earlier to fix. It is now 6 hours and there has been no response from my second email, it still isn't fixed, i have pending orders in peril, my business name has been tarnished as everyone attempting to view my store only gets an account suspended message. Why is it suspended and fix the issue!
To which I got a surprisingly quick response in about 20 minutes, asking for information:
Hi Elizabeth! Thank you for reaching out to us. For questions about a Redbubble order, please provide us with your order number, email, and/or shipping address. Thank you for your patience.
Store name ravencroft graphics 3d
Hey there Elizabeth, thanks for getting in touch with Redbubble. Oh no, I'm so sorry to hear about this . Not to worry a bit, I'm here to help!
Could you please provide me with the email associated with your account?
Awaiting your valued response! - Ashley
I gave them the information they requested, immediately. withn in a minute of them sending theirs.
They never responded nor does it appear they even opened the messages. SO i sent them yet another message.
ME: I'm a vendor, and after selling my first item, which is (hopefully still) in pending status, you suspended my account. For no reason, with no reason given. No email sent to me, and it has damaged my company. I sent you 2 emails today about it, the first giving me a canned response it would be less than 4 hours to fix the issue, yet i still have no idea what the issue was as you still have not communicated with me. I then sent a second follow up email 6 hours later, to which you have completely ignored, not even a curtesy canned response back. So, I message you here (facebook), which you surprisingly responded to in 20 minutes. I immediately responded back with the requested information and now you have not even picked up and read them, you seem intent on ignoring the issue. I want my account fixed, whatever you did to it, immediately. Suggestion, STOP APOLOGIZING AND FIX ISSUES INSTEAD OF AVOIDING THEM.
And then when there was still no response, my account was still not fixed and there was still no resolution as to their screwing up my vendor account, I posted a comment on their page, along with a long list of others who have also recently done the same, mostly customers. but they all seem to be getting the same canned responses too so here i am leaving a review, maybe that will get a response and the issue fixed.”
“I ordered a shirt and it was really bad quality. The image printed on it wasn't great, but the main problem is that I washed it once and the sleeve came apart right at the sleeve. There was so much trouble returning it that I ended up just keeping it and considering it a loss. Only order from Redbubble if you like to throw your money out the window.”
“I am an artist who sell on POD sites. I have been designing almost for 3 years in RB. My account was suspended without any warning. I have sent many support requests and didn't receive a reply for weeks. After 3 weeks, Integrity team has send me an e-mail and they said: "We had to suspend your account, because we noticed suspicious activity" Suspicious activity!????? I have no idea what I did to get suspended. And I think, they have no idea too. I'm upset beacuse of lose my works. 3 years of hard work, and now what? I spent thousands of hours creating, uploading, tagging, promoting... They have a terrible, disturbing censorship system and an even worse client service. Their customer service is like a robot who repeats itself every time it is switched on. They act like they are trying to help you. but they never really help resolve the original problem.”
“Another banned original content creator. Couldn't even get back on to delete my art work, which has now been taken and sold by someone else on RB. Talked to my Uncle (lawyer) who said there wasnt much I can do since the acc was banned”
“I had a great experience with Redbubble. I ordered three custom shirts and I received them on the exact estimated delivery day. They look great and the shirts are good quality. I was worried after reading many negative reviews that I would end up having an issue but I didn't at all. I guess it might be hit or miss with this company but I felt compelled to write my own review in the chance someone is sitting in the same seat I was. The only slight problem is that the shirts might be a bit big ( I ordered the classic fit) which is my own fault not theirs. They are a gift and I won't know how they'll fit until February but I reached out to RB and I can make an exchange if needed no problem. Their live chat is quick and the person helping me was super friendly. :)”
“Absolutely evil site. Banning system is obscene. Ive googled similar situations after getting the same email (MONTHS after they shut my account down immediately) with the “suspicious activity” yadda yadda after uploading a completely original design, the others have stated that they might actually block “non-Western” IP addresses. Check reddit and Youtube for more. The email they sent even said “any future accounts you make will be suspended”. They should at least explain what was violated and give artists the chance to recover their accounts. Evil. They’re evil.”
“Refund/ returns are a nightmare, i swear their site is run by bots.
First time tried to exchange a poster given as a gift...had to contact customer service 4x before they gave me a "human sounding" resolution. First 3X had answers that not even were on topic.
Second time ordered M T shirt and they shipped extra large . It's too bad they don't have the support as their products are quite unique.”
“I am an artist who attempted to sell on Redbubble, and this site has a serious problem with it's banning system. I recently made an account, uploaded a few pieces of original art that did not violate any of the rules, and was suddenly logged out of my account and told it was inactive. I sent many support requests and didn't receive a reply for weeks, and when I did it was a generic mass e-mail that stated I was banned for "suspicious activities". When asked what "suspicious activities" I was guilty of, I received no response. After searching "redbubble bans" I have discovered many others who had the exact same thing happen to them. It makes absolutely no sense. Furthermore, I was banned for uploading original art when they have hundreds of designs with actual copyrighted material (official Nintendo art, logos, etc) alive and well on their website violating their own rules. Their mission statement claims to bring "more creativity to the world" but they do anything but that. There is ZERO support for artists when they have issues with the website. You are completely ignored. Sell your art elsewhere and don't give this garbage site any more money.”
“Been waiting weeks on end for my partners xmas present still. This is emabrassing to explain to him sorry its still not arrived ! They keep asking for my address and not sending out the poster. Will never use them again”
“Excellent Site, good quality items, ordered before Xmas, had a choice to pay extra for delivery b4 Xmas, but didn't bother. Most all items arrived anyway!! So very good quality fabric and print!!”
“I have not received my order. I ordered it well in advance of Christmas as this was to be a gift for my daughter. I paid for expedited shipping and processing and Redbubble did not ship my order until 12/21/18. I still have note received my order (01/02/19) and all their customer service keeps doing is adding days to the expected delivery date. No resolution whatsoever and I will NEVER order from them again... STAY AWAY people!!! Not worth the hassle. Lots of other places online to buy custom items...”
“worst customer service ever. Good luck trying to return your purchase.
I purchased two pillow covers with pillow inserts. The inserts never arrived and the pillow covers were the wrong color. Trying to return the pillow covers and have the amount credited back on my credit card was a nightmare.”
“I ordered a shirt as a gift on Dec 7. It arrived in my city on Dec 14 but didn't arrive at my house until Dec 26. The shirt wasn't true to size so it fit way too small. Requested a full refund from Redbubble.”
“For those of you who just have to have Snozberries, maybe Redbubble is a good fit. While Snozberries might not be any better than Pineapple and you'll pay more for them than pineapple, there is a good chance you can at least find your Snozberries on Redbubble and maybe not anywhere else. For someone who if fine with Pineapple, Amazon is a far better place. The price is cheaper and the pineapple will arrive much faster.
Buying from Redbubble is kind of like wanting to grow your own Snozberries. If you want them this Fall, you'd better plant them in the Spring as it will take that long to have them in hand. With Amazon, they have the pineapple on hand and with their Prime shipping you can think of it last minute and have it in a day or two.
I made four different orders with Redbubble and the fastest arrived 10 days later(after Christmas.) I don't want Snozberries that badly.”
“I ordered a opera Christmas card on dec 18 which was to arrive by dec 24.It never did.I contacted the number and email with zero response over and over again .It missed its Christmas delivery and I reordered another one today at additional postage cost .The ups claimed on your website it was out fir delivery dec 24.We waited all day as Thus was for someone very special .We received nothing .Biw I am out funds and shipping but no card and ups claims as does your company my email doesn't exist .”
“ordered a hoodie on 12/13/2018 and was it sent out on 12/17/2018 .Website said expected delivery was 12/24/2018 .Hoodie hasn't arrived yet nor is it out for delivery. What is worse is this website doesn't offer anyway of getting in contact directly with customer service through email or phone number and just offers tracking order information and questions before placing order or questions sellers have. I'm stuck in limbo here and have no way in having contact with this site .
Scam site and won't use again.”
