“I ordered a shirt and it was really bad quality. The image printed on it wasn't great, but the main problem is that I washed it once and the sleeve came apart right at the sleeve. There was so much trouble returning it that I ended up just keeping it and considering it a loss. Only order from Redbubble if you like to throw your money out the window.”
“I am an artist who sell on POD sites. I have been designing almost for 3 years in RB. My account was suspended without any warning. I have sent many support requests and didn't receive a reply for weeks. After 3 weeks, Integrity team has send me an e-mail and they said: "We had to suspend your account, because we noticed suspicious activity" Suspicious activity!????? I have no idea what I did to get suspended. And I think, they have no idea too. I'm upset beacuse of lose my works. 3 years of hard work, and now what? I spent thousands of hours creating, uploading, tagging, promoting... They have a terrible, disturbing censorship system and an even worse client service. Their customer service is like a robot who repeats itself every time it is switched on. They act like they are trying to help you. but they never really help resolve the original problem.”
“Another banned original content creator. Couldn't even get back on to delete my art work, which has now been taken and sold by someone else on RB. Talked to my Uncle (lawyer) who said there wasnt much I can do since the acc was banned”
“I had a great experience with Redbubble. I ordered three custom shirts and I received them on the exact estimated delivery day. They look great and the shirts are good quality. I was worried after reading many negative reviews that I would end up having an issue but I didn't at all. I guess it might be hit or miss with this company but I felt compelled to write my own review in the chance someone is sitting in the same seat I was. The only slight problem is that the shirts might be a bit big ( I ordered the classic fit) which is my own fault not theirs. They are a gift and I won't know how they'll fit until February but I reached out to RB and I can make an exchange if needed no problem. Their live chat is quick and the person helping me was super friendly. :)”
“Absolutely evil site. Banning system is obscene. Ive googled similar situations after getting the same email (MONTHS after they shut my account down immediately) with the “suspicious activity” yadda yadda after uploading a completely original design, the others have stated that they might actually block “non-Western” IP addresses. Check reddit and Youtube for more. The email they sent even said “any future accounts you make will be suspended”. They should at least explain what was violated and give artists the chance to recover their accounts. Evil. They’re evil.”
“Refund/ returns are a nightmare, i swear their site is run by bots.
First time tried to exchange a poster given as a gift...had to contact customer service 4x before they gave me a "human sounding" resolution. First 3X had answers that not even were on topic.
Second time ordered M T shirt and they shipped extra large . It's too bad they don't have the support as their products are quite unique.”
“I am an artist who attempted to sell on Redbubble, and this site has a serious problem with it's banning system. I recently made an account, uploaded a few pieces of original art that did not violate any of the rules, and was suddenly logged out of my account and told it was inactive. I sent many support requests and didn't receive a reply for weeks, and when I did it was a generic mass e-mail that stated I was banned for "suspicious activities". When asked what "suspicious activities" I was guilty of, I received no response. After searching "redbubble bans" I have discovered many others who had the exact same thing happen to them. It makes absolutely no sense. Furthermore, I was banned for uploading original art when they have hundreds of designs with actual copyrighted material (official Nintendo art, logos, etc) alive and well on their website violating their own rules. Their mission statement claims to bring "more creativity to the world" but they do anything but that. There is ZERO support for artists when they have issues with the website. You are completely ignored. Sell your art elsewhere and don't give this garbage site any more money.”
“Been waiting weeks on end for my partners xmas present still. This is emabrassing to explain to him sorry its still not arrived ! They keep asking for my address and not sending out the poster. Will never use them again”
“Excellent Site, good quality items, ordered before Xmas, had a choice to pay extra for delivery b4 Xmas, but didn't bother. Most all items arrived anyway!! So very good quality fabric and print!!”
“I have not received my order. I ordered it well in advance of Christmas as this was to be a gift for my daughter. I paid for expedited shipping and processing and Redbubble did not ship my order until 12/21/18. I still have note received my order (01/02/19) and all their customer service keeps doing is adding days to the expected delivery date. No resolution whatsoever and I will NEVER order from them again... STAY AWAY people!!! Not worth the hassle. Lots of other places online to buy custom items...”
“worst customer service ever. Good luck trying to return your purchase.
I purchased two pillow covers with pillow inserts. The inserts never arrived and the pillow covers were the wrong color. Trying to return the pillow covers and have the amount credited back on my credit card was a nightmare.”
“I ordered a shirt as a gift on Dec 7. It arrived in my city on Dec 14 but didn't arrive at my house until Dec 26. The shirt wasn't true to size so it fit way too small. Requested a full refund from Redbubble.”
“For those of you who just have to have Snozberries, maybe Redbubble is a good fit. While Snozberries might not be any better than Pineapple and you'll pay more for them than pineapple, there is a good chance you can at least find your Snozberries on Redbubble and maybe not anywhere else. For someone who if fine with Pineapple, Amazon is a far better place. The price is cheaper and the pineapple will arrive much faster.
Buying from Redbubble is kind of like wanting to grow your own Snozberries. If you want them this Fall, you'd better plant them in the Spring as it will take that long to have them in hand. With Amazon, they have the pineapple on hand and with their Prime shipping you can think of it last minute and have it in a day or two.
I made four different orders with Redbubble and the fastest arrived 10 days later(after Christmas.) I don't want Snozberries that badly.”
“I ordered a opera Christmas card on dec 18 which was to arrive by dec 24.It never did.I contacted the number and email with zero response over and over again .It missed its Christmas delivery and I reordered another one today at additional postage cost .The ups claimed on your website it was out fir delivery dec 24.We waited all day as Thus was for someone very special .We received nothing .Biw I am out funds and shipping but no card and ups claims as does your company my email doesn't exist .”
“ordered a hoodie on 12/13/2018 and was it sent out on 12/17/2018 .Website said expected delivery was 12/24/2018 .Hoodie hasn't arrived yet nor is it out for delivery. What is worse is this website doesn't offer anyway of getting in contact directly with customer service through email or phone number and just offers tracking order information and questions before placing order or questions sellers have. I'm stuck in limbo here and have no way in having contact with this site .
Scam site and won't use again.”
“Horrible company to deal with. Product was advertised to arrive before Christmas, and ordered in plenty of time for it to, but never arrived. Website will not accept my email address, so can't sign in to see what's up with my order to track it. They do not offer a online customer support phone #. They were paid on time. I expect my merchandise on time. I would never recommend anyone to shop here. Horrible customer service.”
“I ordered two items as a gift and proceeded to go with their express shipping offer which cost $34.00 with a guaranteed delivery on or before 12/24/18 (Christmas eve). After ordering before receiving ANY confirmation emails that my products had even been printed, I received an email from them stating that they're sorry, but due to high demand they might not be able to have all gifts arrive by Christmas Eve.
Think about that.. the FIRST email after paying for the order and paying $34 for EXPRESS shipping, they tell you "sorry, we know we collected express shipping from you, but we're not going to make it even though you paid for it".
Then to add insult to injury, they offer you a $15 coupon to their site... so you can go through their shipping hell again. Upon request, they DID refund me the shipping cost in full. But after they did that...my SECOND gift did not print until the 22nd of December (that's right folks, the Saturday before Christmas was when it printed even though they guaranteed delivery by the following Monday- yeah right). As I write this in the small hours of the morning on the 26th of December, there is still NO SHIPPING INFORMATION on my product. The important person I got these gifts for leaves on Friday the 28th, so now... its Wednesday...still no indication that the mug PRINTED ON SATURDAY has, as of yet, shipped. When I emailed them back to ask and state my intent to cancel the order if it will not arrive by Friday, they responded to me and reassured me that the SHIRT mailed that Thursday will be there later today. Completely glossed over the coffee mug, which is what I had asked about.
Worst logistics I have seen since Etsy. You're better off going to Etsy to look for things... the shipping here is a nightmare. Order at your own risk...who knows when you'll get it. Chances are if its around a holiday, add 3-7 days, if they even ship it after printing it.”
“I was promised delivery by dec 24. Of course it wasn't here and someone was left without a gift. I wouldn't have ordered it if i had known it wouldn't be here in time. But you already know this. Thats why you lie. Live and learn. Won't be trusting you ever again.”
