Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.14

1.1 Rating 369 Reviews

3 %

of reviewers recommend Rentalcars.com

Company Reviews

Questions

Metrics

1.1

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Rentalcars.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have put zero but wasn’t an option. Seems to be a common theme of no reimbursement after not getting a car. I prepaid for a vehicle and insurance. When I arrived at the destination I didn’t have my credit card. I had the number and even called the credit card company who was willing to talk to the people. Once I was home It took a couple of days to reach someone. I was told to email my request for a reimbursement. A few days later I was denied. They stated that I was informed about needing the physical credit card. On their website I found where it actually says credit/debit card. The email they sent was from a no reply so I had to try once again to reach someone. I was given an email address and sent a screen shot of what it said online. I recently (3 weeks) later received an email again refusing my reimbursement. This time they stated it’s because I didn’t call them at the time I was refused the car. Really!!??? In that moment I was scrambling to find alternative transportation! Turns out it takes days to reach someone and weeks for a response. Not sure this could possible have made a difference. The last email again sent from a no reply email. After reading other similar complaints it is my opinion that this is definitely intentional. These people should be shut down. Car rental companies should not be using this third party company.”

Helpful Report

Posted 2 years ago

“https://www.reviews.io/company-reviews/store/www-rentalcars-com”

Helpful Report

Posted 2 years ago

“Use this service at your peril! They charged me heavily for a service I never received and prior to my trip, were not able to confirm the booking so I had to find a hire car elsewhere. 3 months later no refund. Every time I speak to customer service I get a different response and people are wildly unhelpful other than telling me they are 'looking into it'. Appalling!”

Helpful Report

Posted 2 years ago

“No car given because I didn’t have a physical credit card (Apple Pay not accepted). Called the and told me they wouldn’t refund a penny very un politely. No car no money. Very unprofessional thieves”

Helpful Report

Posted 2 years ago

“We lost all day during our trip in Catania because of rentalcars online booking system. They working with agency that require credit card, but when we booked a car via rentalcars.com few days before our trip they didn’t ask for credit card.We paid with electronic visa.We lost all day and around 150€ to hear from customer support that this is our fault to not knowing something that is required from Goldcar agency but not mention from rentalcars during our reservation. The check for that type of card is necessary because rentalcars don’t work with agency that allows you to pay with electronic card or Revolut. Finally we took a car from adduma agency that working with all kind of cards! We will never use rentalcars again!”

Helpful Report

Posted 2 years ago

“Wish I had read this reviews page before booking this car. Absolute scammers and liars. When picking up my car after a 24 hour flight from Australia firstly it took forever to get from Heathrow to the car hire place, I thought the price would make it worth it but really if it looks to good to be true it generally is. When I arrived they told me I had booked an electric car but there was nothing on the paperwork to say that I had done so. They also forced me to buy insurance because they would not accept a debit card as the hold against the car, despite the fact it did not say this anywhere on paperwork. Ended up having to pay an extra foo pounds for the insurance and "upgrading" to a manual petrol car. Will never use them again.”

Helpful Report

Posted 2 years ago

“really bad service.”

Helpful Report

Posted 2 years ago

“Very dissapointed in the way customer service is dealing with my complain. Instead of the € 630,00 (including full insurance) I paid to rentalcars, Avis Budget has taken € 450,00 extra from my creditcard for attional cost. I am trying to get my money back for over 6 weeks now and they are pointing fingers towards each other. No reaction to my emails and by phone no one seems to have authority to solve the matter. Think again when you give a company access to your creditcard.”

Helpful Report

Posted 2 years ago

“Terrible company! The deposit has not been returned since June. After 3 months correspondence, they simply relieved themselves of responsibility. I strongly do not recommend this company!”

Helpful Report

Posted 2 years ago

“We booked a car and got a delay with pur flight so the company through rentals canceled the reservation without any notice. We ask to book an upgraded car and pay more they lied saying no cars available. We call cuatomer service to ask for our money back because we didn t pick up any car. They refused and told us the only way is to book another car through the same order , we agreed but guess what : they told us they have no car available in the whole city of rhodes the same day , we ask for the day after and same answer no cars available and again with all the days we were there (4 days) . Still didn t want to refund us ! We wrote a complain but a computer send us a response . There is strictly NO customer service!!! In my opinion we should write on as many social network as possible to tell people not to book with them !! That s what i ll do It s called stealing money ! It should be penal”

Rentalcars.com 1 star review on 24th October 2022

Helpful Report

Posted 2 years ago

“Worst company every. I booked rental car via bookings.com and tried to cancel before pick up. I could not get through the the customer service. I past pick up time, did not pick up car and they refused to provide refund. The car rental company Rentalcars.com represent Easirent on Bookings.com, they are even worse. The have so many hidden fees. And there is nothing easy about their car rental. Horrible! Horrible! I will get my money back. I paid up front with Bookings.com. do not do that. You will lose you money. DO NOT RENT! DO NOT RENT!”

Helpful Report

Posted 2 years ago

“My flight was delayed, I attempted to contact a rep and the number on my reservation and no one picked up. I called the company directly and was hung up on each time. Upon arriving to my destination and going to the rental desk I was advised that Rentalcars. com cancelled my reservation. I also saw that they charged my credit card for the full amount. The gentleman at the car rental desk advised that they do this often and its better to go directly through the car company. I received a better rate and the rental company was very helpful after a long trip do not use this site its a rip off and the insurance plan is a third party vendor which makes you pay first then reimburses you after several months of fighting. STAY AWAY that's why its 1.5 stars.”

Helpful Report

Posted 2 years ago

“Disgrace. They cancelled my booking. And then sent me another advise to book another car. Apparently the other car was for a different time. On top they don’t state am or pm, so they make it even more misleading. By the way the cheap prices they give you are not real. What they do is confirm to you, charge your card, and then wait for a cancellation in order to be able to book. Legally they need to confirm within 24hr. So essentially you need to wait for 24hr for someone to cancel. Liars. Yea okay”

Rentalcars.com 1 star review on 14th October 2022

Helpful Report

Posted 2 years ago

“Absolute scam. Do not book. Our flight got delayed and they gave our car away with no refund. We entered our flight info so they knew and the company policy is no refund. Completely out the money then spend more on public transportation.”

Helpful Report

Posted 2 years ago

“A TERRIBLE COMPANY. They stall, do not solve the problem. Paid for my car, 2 Days, full protection. It was stated in the rules I needed to present at the pick up with 100 eu extra deposit in a card. I present at the pick up location. The company asks for 200 Eu extra deposit in a card. My card only had an extra 120 eu not 200. (The policy stated in rentalcars.com stated 100 eu not 200 eu) Mind you i had already paid my full rental + full protection insurance. I WAS NOT GIVEN THE CAR. I contacted RentalCars countless times, explained on the date, during and after the rental period. They just kept stalling, asking for a « new complaint, new request, new pin, new this new that » They do not contact you back or They contact you back and do nothing. Just just keep STALLING. Do NOT USE THIS COMPANY Date of experience: September 18, 2022”

Rentalcars.com 1 star review on 12th October 2022

Helpful Report

Posted 2 years ago

“We were set to rent a car at Mostar Airport with NUR Rentals through Rentalcars.com. The car, and NUR associate never showed up. We called and he clearly stated on the phone that he forgot about our rental, and that he (and the car) were still in Sarajevo. Ever since then it has been a nightmare to get our money back from Rentalcars.com. The reservation costs we paid have still not been refunded.”

Helpful Report

Posted 2 years ago

“Scam. Totally not customer orientated business. Terms&Conditions of the services are placing customers in unfavourable position. Customer support is the worst I have experienced in my life, doesn't even try to help out and make no efforts to resolve the issue. All they care is money, so don't even hope for any kind of refund if something goes wrong. -10 out of 10. It will be probably easier for you to hitchhike than rent a car using this awful service provider.”

Helpful Report

Posted 2 years ago

“Scammers & crooks avoid them like a plague, my flight was cancelled twice when I tried to change my dates, I was told that as I was a no show that I would not get my money back as it was in the contract small print, so I would never use them again.”

Helpful Report

Posted 2 years ago

“Worst company ever. Thieves and scammers. Requested a car with a drop-off location different to the pickup location. Rented and paid for a car. Then found out the car was not able to be dropped off at the requested location. The issue was with their website which changed my drop-off location. I requested a cancellation which they refused. I requested a car change which they refused. $1200 lost. DO NOT RENT FROM THEM!”

Helpful Report

Posted 2 years ago

“Wizzair partnercégüktől, a Rental carstól béreltünk egy autót Kos szigetére, augusztusban 1 hetes időszakra, ám nem tudtuk átvenni amikor leszálltunk a gépről, mert csak másik névre szóló bankkártyánk volt nálunk és hiába ki volt fizetve a teljes összeg, 120 ezer ft., nem kaptuk meg az autót. Az ügyintéző nem módosította a szerződést, másnapra ígérte, hogy visszakapjuk a pénzünket. A Rental carstól többszöri telefonhívásra, e-mailezésre sem kaptam vissza azóta sem a pénzt és nem tudtak érdemben tájékoztatni ennek menetéről. Ilyen könnyen is lehet pénzt szerezni, 1 fillért sem adtak vissza.”

Helpful Report

Posted 2 years ago

Rentalcars.com is rated 1.1 based on 369 reviews