Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.14

1.1 Rating 369 Reviews

3 %

of reviewers recommend Rentalcars.com

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Metrics

1.1

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rented a minivan and was billed immediately on 6/13/20 for $246.14. Picked up the minivan from Routes Car Rental in Atlanta (NEVER AGAIN - FOR EITHER) Jul 8, 2020 and waited over an hour to get my van. They were using it to shuttle ppl back and forth to the airport because their shuttle was in the shop. After going back and forth wondering what's taking so long. Randall explained and apologized. He stated he will make an adjustment for the inconvenience and appreciated my patience. The new contract is for $180.54. There's a difference owed to me now of $65.60. FYI, they only put about a qtr of gas and did not clean the inside or outside of the vehicle either. I returned the vehicle Jul 13, 2020 and Randall confirmed I would receive my credit in a few days. I have had several correspondence and had to make several phone calls to Routes for my credit.. Their customer service is non-existent and you have to dig to find a telephone number for them. They want you to send an email. Finally, an email on 7/22/2020 stating my credit was authorized but now I have to contact Rentalcars.com for the refund. After a few emails and filing a complaint on their site because there is no telephone number listed, They sent me an email today, Aug 5, 2020, with some bs excuse of how they are prorating my credit and only issued a credit of $36.06. Now I have provided the new contract to them that was given to me and they are refusing to honor it. I will never rent from either of them again!! They first tried to say I returned it early and had unused days, I even explained why the credit was issued. I filed a complaint with the BBB, consumer affairs and I'm posting a review anywhere I can until I get the rest of my money.”

Helpful Report

Posted 4 years ago

“They gave me incorrect information on top of that was unable to get the rental because of their mistake. So I rented at Enterprise separately and now this company won't give back my money. Extremely corrupt I am currently pushing fraud upon them through my bank”

Helpful Report

Posted 4 years ago

“Be careful you will not get your deposit back as promised. There are many other companies that you can rent a car from without any deposit.”

Helpful Report

Posted 4 years ago

“Am now waited for 1 year for my refund (over 500 GBP) and an explanation why they refused my card as guarantee. How is this firm still operating? Biggest rip-off ever. The reviews that give this firm 5 stars are all employees of Rentalcars. Rentalcars.com is a big con. Don't fall for it. Go somewhere else and protect your money”

Helpful Report

Posted 4 years ago

“Just had one of the worst experiences with rentalcars customer service. First tried to call the available numbers in my country and it wasn't going through, so had to call the international number. After 3minutes trying to get through to someone the person essentially offered no solution to my problem and told me to pay 150£ to cancel (even though the rental car was not charging for it). Worst experience ever. Never again.”

Helpful Report

Posted 4 years ago

“Absolutely Money Grabbing through Covid-19. Unfortunately due to the cancellation of two events I was attending in both Germany and Czech I no longer required the hire vehicle. The company wanted to charge me £37.00 cancellation fees because I could still travel to Germany on the date of hire. they took no account of the fact the events I would be attending were cancelled. NEVER again will I or my contracted employees use this service. My business will go else where. You ill not get much joy either from contacting them direct as agents clearly just read from a prompt sheet and have no authority to 'Make things right'.”

Helpful Report

Posted 4 years ago

“Beware!!! BEWARE!! BEWARE!! I booked a car reservation for a week. When i arrived to the rental place I was two hours late, because the city was on lockdown because of the BLM Protestors, City Curfew, and looting. There was no transportation from the airport to the Rental. I had no way of getting to the rental. We had no clue to what was going because we just arrived in town. We took a 78 dollar uber to the Rental once we realized we were stranded. When we arrived to the rental I was told my reservation was cancelled. I told them there should be a car reserved because I paid for it. From the beginning she was rude constantly asking me why I was late. I told her there were no buses running. She continued asking. I said because of the protesting. She still asked but why were you late. Anyway, she said everything was cancelled and I had no car waiting. When I said i paid for it, she told me YOU DID NOT pay for it. That is just to reserve the car. I told her again that I did pay already. I asked for the MGR. She came and said right off the bat, your reservation is cancelled. I said ok can i make a new reservation, she said no. I told her everything is shut down because the BLM protesting. How can i rent a car. She said idk you cannot make a reservation walking in. I left and paid another UBER to a rental spot. Rented and was on my way. I recently looked at my bank statement and realized I WAS CHARGED!!!! I called Rentalcars.com and they said there is nothing they can do !!!! They said why did i call later. I told them I WAS TOLD I wasnt being charged ! So I thought I wasnt being charged! They said they cannot help. My rental was June1-7th and I called the 10th when I seen my statement. They said I called 10 days later and they cannot help. I cannot believe how they do business. I am still trying to contact ppl to get my money back. How can the supervisor tell me I was not charged and I WAS. Shes suppose to know what was going on. I've rented plenty and never ever had this issue”

Helpful Report

Posted 4 years ago

“Lots of hidden costs when you go to collect the rental and no refund. We paid for a month's rental and after they gave us the hidden cost at collection we decided not to take it. So now we paid but have no rental. Also they confirmed collection date, but they were closed that day, so started paying for something we could never get. Also bad customer service. Will not recommend rentalcars”

Helpful Report

Posted 4 years ago

“Rentalcars kept my money but did not provide a car. Beware of this company. If you turn up late they will bank your money but will not provide a car”

Helpful Report

Posted 4 years ago

“Loads of hidden costs, you think you're paying for everything upfront but there are MANY extras. Had to return the car a few days early due to travel plans changing. We were told that we could get the money back for the days we didn't use the car. Went through a long an tedious process to get it looked into to be told they don't refund for days if the car has been returned early (Even though they have a section to request this on their website?!). Beyond disappointed in this company, first time using any car hire company and this was the worst experience.”

Helpful Report

Posted 4 years ago

“Hi, our trip was canceled a day before we had to leave for South Africa due to a travel ban implemented by the government. I've phoned Rentalcars UK early Saturday morning hours. They fully refunded me. Agent was very helpful and kind to us. Much appreciated, thank you.”

Helpful Report

Posted 4 years ago

“Avoid the company like the plague they give you the low-end price then add the more in the next step once you confirm the booking I contacted the hiring company to confirm they then inform me I needed a deposit of £1200 on my card (the reason why it was cheap) so I had gone back to rental cars to cancel no such thing they wanted to give me 40% of what I paid claiming cancel fee bottom line you will get the best price total rock bottom next page insurance add on but that's where they get you premium excess of £1200 which the chances are you not got so now its a dispute transaction I have to take be warned total rip off”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“My holiday was cancelled by TUI so had to cancel my car hire. Received an e-mail staying I would receive £57 refund as they keep £47 cancellation fees. They have only refunded me £32 can’t get to the bottom of why - so rubbish company”

Helpful Report

Posted 4 years ago

“I book the car when I went to collect at Antalya Turkiye a car company (Erboys) that did not except my debit card as the same card I pay to hire the car. I could cancel at that time but the car rental company suggests that they going to cancel so we can get our money basically lie to us. the worst thing is Rentalcars.com does not want to hear this, all that they interesting to get your money basically.”

Helpful Report

Posted 4 years ago

“I have had charges to my credit card for a car I did not hire because I changed the date and pick up location. The website says that charges are not processed until the vehicle pick up. I have asked for a refund and shown proof of the false charge. I have not received a refund. I am going to seek legal advice to follow up to get my money back.”

Helpful Report

Posted 4 years ago

“Even though it says it will not be charged until you pick up the car, I have two charges to my credit card account. I had to change a booking for a car. I have not had the first charge credited - they say they have never made that debit, but I have given proof that it is charged. It is absolutely theft of my money, they have not refunded me. I will never book through them again and advise others not to either.”

Helpful Report

Posted 4 years ago

“Booking Reference Number: 762488347 What a horrible customer experience i have recently faced with RentalCars.com I rented a car for 5 days at Maui (Hawaii USA) and returned it just after 1 day because i didn't need it anymore. The Car hire company told me that their business practice is to charge the actual time once the car is returned instead of charging the entire planned time. However the RentalCars.com is not willing to refund the money I paid for the 4 unused days saying that they gave this money to the Car Hire company. This is actually stealing from customers. On top of that the customer service is horrible. No phone number actually works and everytime i send an email some new person from their contact center replies. despite my request to talk to someone in their management, no body contacted me. Would never use their service again. Better to book directly from the car hire companies.”

Helpful Report

Posted 4 years ago

“You would get a better price not making a reservation and walking up direct to the rental company! Rental companies don’t have to honour the reservation from Rentalcars and as we found out the rental company used every excuse not to honour it - forcing us to pay over £120 more. At the time I was unable to get through to Rentalcars, and their complaints procedure is heavily flawed. They take no responsibility for the bookings they make and who they are with. I will NEVER be using them again. As part of the booking.com group I expected better!”

Helpful Report

Posted 4 years ago

“Hired a fiat 500x in Italy over a month before holiday. Scilicybycar did not have a fiat for my got charged extra for a seat & got told my Fully comp insurance wass not valid. Asked for money to be refunded for not having what I paid for. They said no as paper work said no even though Josh said they would refund me on a phone call from Italy when I reported the trouble.”

Helpful Report

Posted 4 years ago

Rentalcars.com is rated 1.1 based on 369 reviews