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River Island Reviews

3.3 Rating 434 Reviews
56 %
of reviewers recommend River Island
3.3
Based on 434 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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River Island 1 star review on 19th November 2024
Patrice
River Island 1 star review on 15th April 2024
Skylar
River Island 1 star review on 2nd February 2024
Anonymous
River Island 1 star review on 1st November 2023
Anonymous
River Island 1 star review on 1st November 2023
Anonymous
River Island 1 star review on 21st May 2023
Eleonora Morariu
River Island 5 star review on 31st October 2022
Dave Johnson
17
Anonymous
Anonymous  // 01/01/2019
One particular staff member barely broke a smile, chewed chewing gum, and managed a couple of words in response to a question when I paid for items. Hardly a good example of customer service!!
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Posted 5 years ago
Every time I visit your Bluewater store the staff are always more than helpful. Needed some fashion advice today and they were very helpful, Even though it was very busy.
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Posted 5 years ago
WARNING. DO NOT BUY FROM THIS COMPANY. I purchased a suit and it arrived damaged. The quality is poor as well. I requested to return the item and was told I will need to pay for returning it. It costs $150 to ship it back with tracking which is what they suggest to do. $95 without tracking number, but they can claim they never received it. I have emailed them and not heard back yet. This is unacceptable. Why should I pay for damaged goods? I hope to hear back from someone soon with a quick resolution.
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Posted 5 years ago
I ordered 2 white tshirts with a orange and black print on the front for my 2 girls. They were lovely i washed them inside out on a 40 wash as it said on the tag and the black colour ran over the tops i tried using colour run and stain remover nothing worked so had to throw them in the bin.
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Posted 5 years ago
$107 to return the clothing that didn't fit!!!!!!! Don't order from them online. What a waist of money.
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Posted 5 years ago
I buy the majority of mine and my family’s clothes here and have never had a problem with anything purchased
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Posted 5 years ago
so My adventure with jeans from the river island started half a year ago the first pair torn after five months of using the second pants after 6 months made holes from the back for sewing a pocket on top of that I bought a third couple for the first ones I just scored, it turned out that these new jeans are dyebja (cost € 50) and they left me blue for my new white shoes from tommy H. for 150 € WTF river island?
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Posted 5 years ago
I will not buy pants from this brand anymore two pairs of underslipped ripped back the pants were not even 6 months old for comparison, the cheaper Irish brand on the letter P ... sells better quality jeans I do not recommend men's trousers of this brand
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Posted 5 years ago
Visited crewe store on the 19th of March, staff was very helpfull,great customer service, I would like to thank Lee for going out of his way to find me the article of clothing I wanted
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Posted 5 years ago
First time I’ve ever given a company a bad review. They may have corrected their website by now but, I ordered a sweater online. I live in the US. There was a size conversion chart so I converted my US size to UK. There was no indication of which size they were using, UK or US. I e-mailed the company immediately to let them know that I wasn’t sure if I ordered the correct size because the website just showed the size number and not the country so I wasn’t sure whether I should have converted to UK or not. I did not receive a timely response to make sure I would received the correct size and sure enough, the wrong size arrived. Then, I had to return with US postal since they only offered return postal options in UK. The cost was $24 and they refused to credit me this. This company has no customer service at all. They didn’t care that it was their error. All of the stores that I regularly patron, would have not only credited me the postage to return but also would have gifted me something or offered a discount for a future order because of the inconvenience their errors caused me; missing information on their website and no customer service to make corrections on orders. There are PLENTY of stores with better quality merchandise, better prices and most importantly excellent customer service.
Helpful Report
Posted 5 years ago
Do not order from River Island. I ordered a jacket and chose the express shipping option ($15 USD) because it said it would be here in 2-3 days. I ordered it on February 25th.. Today is March 12th and River Island customer service has been a nightmare. I've contacted them 5 times now - through email since they do not have a US phone number to call. Every time I email them it takes 3-5 days for a response. They keep saying they can't find my order # even though it shows on my online account and I was charged for the item. If you're expecting to get something quick DO NOT ORDER. The WORST system of customer service I've ever experienced. I will never buy anything from this site again.
Helpful Report
Posted 5 years ago
Took some clothes back that didn't fit, they only offered a gift card. A few weeks later I'd spotted something I'd liked, checked how much was on in my hometown store but the right size wasn't in. 2 days later I went to a store in a retail park about 15 minutes away. Got to the till and it had already been spent 6 HOURS AWAY in London. They point blank told us even though they had the time, store even what till it was spent on.... that they cant do anything but theyd investigate and get a phone call back within 24 hours. We rang back 4 days later to find out theyd not even bothered to raise an issue. So we raised one again. Struggling to see how the bloke on phone wasn't taking the mick as he tried to spell Emily with a P. It took 13 minutes to spell Emily. We still didn't get a phone call back and where told nothing can be done as they treat it as cash. IF THEY TREAT IT AS CASH THEY SHOULD JUST GIVE YOU CASH. The whole establishment is a joke. Their customer service is the worst I've encountered. Please stay away from these con artists. They've got their money they dont care about us.
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Posted 5 years ago
Just left river Island Bromley, I was in the queue for 10mins wondering why checkout was talking so long. I look to observe what was happening. I only saw a blonde manager giving away discounts to her family in front of paying customers like we are sheep. To top it up We saw money exchanged discretely but the money didn't go in the till as well. DOES RIVER ISLAND KNOW THIS HAPPENS.
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Posted 5 years ago
Love the products always great quality and prices.
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Posted 5 years ago
Just bought black knitted runner trainer,after one wear all the wooden look on heel had come off
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Posted 5 years ago
I have shopped at river island for two years with excellent service then it has gone so wrong your gift voucher refund is atrocious five weeks still waiting fed up keep phoning your policy need looking into lobed the staff at Blackpool store but even that has changed feel I am a nuisance one member of staff nadine and Kim are fabulous what is going on very disgruntled
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Posted 5 years ago
Always love to shop online as the delivery as fast.
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Posted 5 years ago
After waiting so long I had to call and find out that my order which was despatched is lost . Such a disappointment !
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Posted 5 years ago
I recently purchased a t-shirt for my nephew. I loved the design and it's really well made.
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Posted 5 years ago
Love riverisland . Its good quality. Although i do think some of their stuff is a little over priced especially their handbags
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Posted 5 years ago
River Island is rated 3.3 based on 434 reviews