“I have not had my delivery due last month. I cannot contact customer services as there is not a real person there just boxes that leave you knowing nothing. When I track my order it says despatched. Their is no information on who despatched it!!! my order number is 103541639. Is Robert Dyas going bust. I am going to contact Barclays fraud department. The people who apparently despatched it Maize rattan furniture have told me that I must speak to you”
“The worst Customer Service every experienced.
I purchased a lawnmower from this company as they were confirming delivery for a certain weekend ( prepared to pay £ 20 extra on the product) when the weather was nice. After chasing so many times and no real response or "we will get back to you" the mower arrived 5 weeks later that date shown on the website. Even when you tried to track the shipment no real information. I had some performance issues with my product so within the 30 day period I requested collection and refund. They confirm someone will call for the collection which was 3 weeks ago, in fact, I managed to get the manufacturer to collect it instead. I am still waiting for them to confirm when I will get my refund and its been more than a 2 months saga. Really these guys should be shut down!!!!!
Save yourself the pain and go to a reputable company that knows how to treat customers!!!!”
“Lawn mower is faulty asked for refund? But told it needs to be picked up first that's ok, But Robert Dyas wont tell the suppliers they can am now having to borrow one????”
“Ordered a wooden garden arch over 3 weeks ago it should have been delivered this week but we haven’t received it so we contacted the supplier as we had their number it’s out of stock from them the lady was very good and said she would check when it would be back in stock .She emailed us and said not before 15th June but it may be discontinued.
Can’t get hold of Robert Dyas to get a refund Avoid this company they sell items that are out of stock and then you can’t get a refund.”
“I ordered a pillow. It wasn't the one that they have on their website so returned it the next day. I haven't had a replacement or refund and that was 9th April. Judging by the other comments on the forum I am not hopeful.”
“If I could give 0 stars I would. This company Is the worst I have ever ever dealt with ever. I'm still waiting after 4 weeks for my faulty item to be collected and still waiting on my refund. How this company is allowed to trade is beyond me.”
“I returned an item months ago and still haven’t had a refund. They are blaming the ‘supplier’ who apparently isn’t them. Really terrible. They are totally chaotic.”
“Ordered a shed that they took the money for but didn’t have in stock (and apparently “might not even be manufactured anymore”) then spent days without a refund while they tried to contact ‘Shire’ who make these sheds. Now can’t order another from Robert Dyas because we don’t know if they can honour our order. I can see why they have bad reviews!”
“Ordered a toaster on offer so also ordered a kettle to match. The following day I received an email stating the toaster was incorrectly advertised & wasn't actually available so by immediate return of email to the individual customer service rep I cancelled the whole order. As we were in lockdown I also cancelled via their standard customer service email address & online chat (they asked customers not to call). Nothing, no response until confirmation of delivery date half an hour before delivery. I contacted customer services immediately, nothing, no response until AFTER I'd taken delivery.. their response advising not to accept delivery 😣... Ever since with the parcel in my hallway unopened, I've been chasing for them to collect & refund resulting in occasional responses but absolutely nothing done!. Finally one C/S rep agreed to arrange collection but would I just "confirm my address" despite them having all my details along with the order number 🤔 & so I responded with my address immediately...nothing!! That was on 8th May. I chase every day... Only to receive either no response (other than an automated confirmation email) or drivel asking all the same questions & for an explanation over & over... replying with exactly the same text just signed by supposedly different people?? Today I'm back to "we're sorry, because of warehouse backlogs we're unable to cancel orders please decline the delivery" response today. Absolutely infuriating!! I thought Robert Dyas a decent company! I wish I'd seen these reviews earlier, I'd never have made the initial order!”
“Bbq ordered and paid for £399 on 20th April. It arrived extremely damaged and I am still awaiting it to be uplifted and receive a refund. You can not communicate with the company over the phone. I have found them to be very unhelpful and their after sales dyer not Dyas!”
“Ordered 2 Rattan loungers on April 17th, at the time of ordering the delivery date was May 7th. Tried to track the delivery and May 7th still showing and the word processing. May 6th tried to contact no communication at all May 7th came no delivery! Contacted Robert Dyas chat line they said no delivery time could be given it was there supplier who let them down Maze Rattan. At that time I cancelled the order. After numerous chats and 72 hour delays and now a further 72 hours today they are insisting its the supplier who has to deal with this. My contract is with Robert Dyas as per trading standards helpline. I am a pensioner with a limited income £499.99 is a considerable amount of money more than half my pension. Please Please someone help”
“I ordered a microwave which turned out to be faulty. It was replaced by yet another faulty microwave. I then requested a refund that took weeks of emails and live chats. They never respond to phone calls. I've looked back at previous reviews and have seen some saying that this company should be given a break due to the current situation but if you look back they had awful customer service before covid. Steer clear.”
“I wish I had seen these reviews before!!
Ordered over £1600 of garden furniture for a delivery in 2 weeks, money was taken on the day. Delivery day came and went and no goods.
So I contacted Customer services via online chat and asked for a revised delivery date.
1st chat was told wait 72 hours, 2nd chat, wait another 72 hours, 3rd chat escalated to management, asked to wait another 24 hours, 4th chat Manager is busy we will email by end of the day, (no email) 5th chat, its been dispatched but we don't know where it is! I said ok cancel it then please "sorry can't do that, if you don't want it reject the delivery when it arrives" Worst online buying experiencing I have ever had. Never to be repeated with Robert Dyas”
“Agree with a lot of the others. Customer service is terrible. I understand that covid 19 is causing everyone problems but this company is very very bad. 5 weeks trying to get my refund on returned ( unopened). All I get is ask to wait for the suppliers response. Wait 3 days, give it another 3 days, wait 14 working days, wait for complaint department to contact me ( been 5 days) and on it goes. Truly deserve the bad reviews. All I can think is that the good reviews on here are very lucky. I will never buy from them again.”
“I brought a Russel Hobbs glass kettle which was cracked at the bottom at highest boiling point within a week. Luckily we managed to escape from injuries. Having reported to RH, they asked me to report to seller. Seller sent me the fault form and after that nothing happened. Avoid such useless company who does not take onus of what they sell nor respect customers rights.”
“Do not purchase from them! They take your money, have poor communication, aren’t interested in fixing what they’ve done wrong or take accountability! read the reviews and do not purchase!”
“If i could give 0 stars then i would. Placed an order with this truly awful company on 11th April for a 22nd April delivery. I have been in contact twice with their poor online chat and was told goods had been shipped. They were unable to tell me who the courier is and i had to wait 3 days after they contact their supplier for a reply on when we will get the goods?? Flabbergasted, concerned and disappointed”
