“Bought a kettle and toaster Charles Bentley set the kettle is faulty can’t get to speak to anyone ever, automated call doesn’t even have complaints section, auto chat justs cuts you off no option to report faults or complaints anywhere with either company I will never buy from either one again”
“Visited George st Hove for an ironing board, good selection on offer, chose a Brabantia, the shelf prices read £54.99 or £59.99. On arrival at the counter I was asked for £69.99. On investigation it was established that I’d picked up a C and the shelf price was for B, although there weren’t any B’s displayed only C’s. I had a £5 voucher so I went ahead with the purchase but was not happy with the lax customer support.”
“Do not use this awful company. I placed an order for 16 packets of Lavazza coffee and received one packet of a different coffee. It took me over an hour waiting on the phone, and via the virtual assistant, to talk to anyone about this. I was then told I had to waste even more time taking and uploading a photograph of the incorrect item that had been delivered, and arrange to be in for a courier to come and collect the incorrect item. Not until all that had been done, would I receive my original order. I have wasted nearly £80, and still not got what I ordered, and I can not now cancel my order as it is marked as delivered. Customer service??? What customer service?”
“In store , Barnet Branch, high and very good customer service from one member of staff from the store team.
Customer Service and Management Team:-
My parents and I have recently have just lost an immediate family member , their son and my brother , who we have not been able to see for 4 and half years due to Covid and him being abroad as Doctor, sadly he passed away upon arriving here and after one night passed away the next day.
As one can image we as a family in shock and coming to terms with the sudden and unexpected loss.
In light of this it was my wish to buy a new BT Twin handset for my parents to replace the old ones that they had for years and years.
I did my research and decided to go with Robert Dyas.
I called the nearest Robert Dyas to my parents, High Barnet Store and was received by a store senior / assistant, Linda
Linda at this time of receiving the call was very helpful, understood exactly what I was in need of, and helped me go through the different twin Handsets , BT, and further went out of her way to guide me to choose the best one’s per offers to choose from and also she was very patient , calming and offered very good service on the phone call which made me even more assured to go to store and review.
Upon arrival at the store, I asked for Linda, and she went above and beyond to take time and with patience and a smile to show empathy , and help me choose the correct and suitable BT Twin landline handsets for my mum and dad during this time.
I had no hesitation , and then going ahead purchasing , and a well done and acknowledgment should be sounded out and she should be praised for this level of very high customer service, both on phone and further in store , especially during this time of our family loss.
This , in this day and age is rare to see and be offered face to face customer service and compassion.
Linda is a credit to the High Barnet store , and I am grateful that she was serving me , and am sure she will continue to do so with many customers alike.
Please can you kindly ensure that this feedback for Linda is feedback to the relevant management team, area to local store management and also that she is praised and rewarded for this high level of service on behalf of Robert Dyas.
Thank you to Linda at High BARNET store”
“Be careful ordering from this site. If you are supplied with a faulty item you can forget a refund and even though you are promised resolutions by the Customer Service Team this never happens and you are left out of pocket. I have had to escalate this to an outside complaints to try and get my money back.”
“I went into rubber dies in George Strait 1145 today and this woman she was huffing and puffing when I ask her I want to send some money abroad. What happened to good customer service!! Sounds like she can’t be bothered to do her job”
“I ordered a shed in January which was delivered in February, the doors were too small but an easy fix so did not complain, however, at the beginning of may it started to fall apart and at this point in time there are several loose split slats on the back panel, frayed wood on the framework and one of the doors has split and shards of wood have fallen off. Suffice to say it is no longer watertight.
I have been back and forth with RD since May and apart from the first few emails I have had different names on their returning emails and lots of quoted legislation that fits their narrative of what their responsibilities are. I even emailed them a letter given to me by trading standards and again received their own version of legislation, the result is I have had to accept replacement back panel and right hand door as they have refused to refund me the cost or replace the whole shed even though they stated that the shed was not viable for repair!
Stay away from this company!”
“Horrible customer service all round. I made a typo on the online order so my email address was wrong. In trying to get them to let me know the order number and delivery date I had to send several emails and phone them. They can save this issue by doings what others do and get you to insert your email twice!
Then the info given to me for tracking was not recognised by Tufnells. So no tracking possible.
Then the delivery of a BBQ was done by a lady plus a 5yr old with no equipment. She naturally could not move the box because of the weight. Somehow she dragged the box off the van, moved it onto the shared driveway by upending it. When she knocked on the door my wife tried to help but all they could do was move it out of the way of vehicles.
When assembling the next morning surprise surprise it was damaged. Now 24hrs later still no response from Robert Dyas.
Over the last three years I have bought dozens of things online fir work and home and thus is the worst service of all!”
“Excellent service, as usual. Staff extremely helpful. Unable to purchase Smart lantern on line, would not accept my card. Visited store and purchased similar item.Unable to advise me why my order could not be placed”
“Avoid at all costs aufull customer services just put you on hold emails take 72 hours for a response so every time they ask a question adds further 72 hours so complete complaint has taken 3 weeks and still not resolved
Go else where absolutely awful”
“Went to RD Branch Queen Street yesterday. Unfortunately I was unable to find the item I was looking for and a very helpful member of staff kindly contacted the Gracechurch St. branch who then arranged to send across the item the following day for collection. I picked up the item today as promised ... excellent service!”
“Excellent product of a desk fan and efficient service. Very competitively priced. After care service also excellent. Would definitely shop at Robert Dyas again. Large selection of items all at competitive prices.”
“I wish I had read these reviews before I ordered. I ordered a sun lounger, which I opened but did not use straight away and when I went to use it I noticed that a bar was loose. I have contacted them and told me because it’s after 72 hours they will do nothing so I will now being taking the matter up with my credit card company: I certainly don’t expect to pay over £100 for a sun lounger and it is faulty: DO NOT USE THIS COMPANY AS SUPPLY SHODDY ITEMS AT TOP PRICE”
“I have just had two garden chairs delivered and on the cushion of one there is a white sticky mark. I have e-mailed your customer services and there answer was we will get
back to you in 72 hours which means I cannot use the chair I paid for until they decide to get back to me. I have used Robert Dyas many times but their service is unacceptable.”
“Will never order online from Robert Dyas again. My money went out very quickly but still waiting for my order to be dispatched, even though it should have arrived before today! Customer service non existent, tried 5 times today, on hold 30 minutes each time , tried live chat..totally useless!! NOT a happy customer!”
“Totally useless and un available customer service.
Tried calling put on hold for multiple times for 15m and more.
Chat with an agent-silence no answer.
Placed an order,payment was processed and then for no reason the order was cancelled
Complete waste of time!
Useless Company!!!”
