“Absolutely not trustworthy. I strongly advice not to buy from them.
Bought a mattress, paid in full. It arrived late , badly packaged, not at all as in photos or per description and on the top it was also a faulty item. Tried to talk with someone about it and it took days and days of useless answers, after long waits. Unhelpful people blaming third parts here and there. Eventually they arranged a day for the collection, no confirmation via email, text or whatever. We wasted a day of work (therefore money) waiting for them to collect the mattress during a very uncomfortable time slot (7am to 7pm) and guess what? No one showed up. Tried to chat or call anyone to give us some updates but the blaming game has start again. So far this looks like a scam. Who knows if they will collect the item and refund our money.”
“I ordered a dinner set at 49.99 Dec 18th 2019. I then wanted to change the dinner set. Called RD and was advised to cancel and reorder new dinner set, which I did, and then nothing for 3 wks. I have made two complaints in writing (email) and one by phone, althought they told me to write (which had been done). I was told my dinner set would be delivered Dec 30th. I heard nothing from RD and tracking it states it is being processed...3wks later! I have asked for my money back that should have been refunded 49.99 for first dinner set. I do not want the reordered one as I want nothing to do with this company. I have heard nothing from 3 complaints. They have had around 90.00 of my money since Dec 18th with no sign of getting it back. Without question the worst online experience ever.”
“Ordered 2 gifts 3 weeks before christmas for in store delivery in 4 days. I contacted them as not collection notice was recieved by email. Finally 4 days before christmas I was asked to come in to collect my purchases (pre-paid). on arrival they did not have the items. They advised me they had not been shipped yet and would unlikely be delivered before christmas. I asked them to confirm is the would be delivered in time or not. They asked me to contact customer services by phone. I refused and told them to contact customer services and get back to me. They called 3 hours later and after the store managers 2 attempts for more then 30 minutes on hold they had not been able to contact someone about my order. I spoke to representative by online chat who processed my cancellation request. With little apology or alternative solution to the issue. I was then left the sunday before christmas - due to work both dats before having to go a find alternative gifts, that cost me additonal money and time. Cant express how frustrated at the lack of communication, care or responsibility taken by the company for the extremely delayed delivery and not even able to contact customer services over the phone. Not reliable!”
“This company is a nightmare .Please keeps documents and take pictures of returns they will question you about your returns and hold your money for several weeks .Had to get my bank involved be careful”
“I never thought I would find a company that makes Ryanair look good, but Robert Dyas does that in spades. I bought a microwave & needed to return it. A date for collection was arranged - all well & good so far. No collection happened & since then unbelievable difficulty in contacting. Eventually a reply came through on sms, but 2 weeks later I am still no closer to getting it returned”
“So right about bad Customer Service - Item not delivered within a reasonable time so cancelled the order. However some 3 weeks later Received an email to say it was going to be sent. Tried to get through to Customer Services to say order had been cancelled without success. Refused delivery as no longer required. Am still waiting for a refund from my payment on 1 November! Will never use again.”
“I ordered hob on the 8 th of December which meant to arrive within 5 working days.
Tonight is 26, the hob did not arrived, it is impossible to get in touch with the company via phone , which is very difficult to find any way. No email address to write. After spending lots of time on some phone number with no answer, opted for text message.
They refusing to refund money saying that they did not receive email from the supplier, they do not deserve even zero star rating.
the worst customer service I have ever encountered.”
“Think long and hard and only if desperate and have the patience of a saint....order from this attrocious company. I tried placing an order online, website down, then rang to order but wouldn't accept click and collect. Eventually on 26/11/2019 ordered instore. 3-5 workings days, no email or call to say it was instore...14 days later I rang custmer services, 50 mins on hold only to be told there was an error so needed to reorder. !8th December still no item arrived, only to be told after 45 min on hold call the tem is now out of stock. I am furious as this was to be a Christmas present. AVOID Robert Dyas as they have NO honour with their custmers orders. Appalling....”
“Same feedback as others DO NOT ORDER WITH ROBERT DYAS ONLINE , we had part of an order delivered but the rest went missing, when we finally got through to customer services they said that the rest of the order was damanged in transit. Not convinced that they would have told us had we not chased. Two weeks on from the missing part of the order being reprocessed we area still waiting. I too have tried to cancel the order via email and am getting no response and have no idea whether these christmas presents will arrive and if I will get charged”
“The worst online shopping experience I have ever had. Do not use Robert Dyas online. I placed an order on 9th December. The confirmation email gave 16th as the latest date it would be delivered. On the 16th it still hadn't been dispatched. I contacted customer services to find out what was going on. No response. The next day I emailed them again asking them to cancel the order, still no response and the order is still showing as being processed on the tracking. I just want a refund, but have no idea whether I'll get one when I can't actually contact anyone about the matter.”
“All the bad reviews for this company are correct. Their customer service is THE WORSE I’ve ever experienced. They don’t email you back or call you. You leave messages that are never returned and you have to threaten them to get our money back. They blame Black Friday or Christmas as if these things are a surprise to them. Just appalling and I for one will NEVER use them again and can only recommend that other people think twice before trusting them with your order!!”
“DO NOT USE!!!!! I have never had to say this about any company but wish you could give zero stars!!! Will never use this company again. Their Customer Service is non-existent! Despite on line contact, e-mails, texts etc I have yet to receive a response. I placed an order, no e-mail was sent to say it was ready to pick up in store. When I looked it said collected! It definitely had not been collected. Still waiting for response & refund. Will never use again & would advise the same for other people.”
“Simply a shocking company to deal with, that’s if they ever responded!!! Missing items. Avoid them at all costs!!!! I wish I had read the reviews beforehand”
“This company is appalling. I ordered a toaster. It was immediately evident it was faulty. I tried phoning, their phones are never answered you are simply put on an endless loop. Their chat lines are never responded to. Their emails are mainly just automated responses. I did eventually, after weeks, get a collection date to return goods but they cancelled it. They eventually arranged another date but no one arrived to collect the item. Since then nothing. I wish I'd read the reviews online before purchasing.”
“Unfortunately I was silly enough, to place an with Robert Dyas, the order was promised within 3 to 5 days perhaps they should have said 3 to 5 weeks and in my case as the order had been cancelled INTERNALLY, but know one informed me. I sent them 2 emails and 2 phone calls, but no reply, when finally resolution, after 19 days, when a lovely lady called Stacey sorted out everything, refunds on its way yippee. back to PRIME, that works first time. well done STACY.”
“Placed an order on 2 December & delivery expected on 9 December, no delivery. Chat line advised they hadn't received payment which my bank confirmed had been taken. I then received an order confirmation with a different order number and a delivery date of 16 December. I have been unsuccessful with the online chat this time as no-one will respond. I have emailed customer services & not heard back from them as yet.
I have just managed to speak to Connor on the customer services team who has provided excellent customer service however because of the poor service already received I will NOT be using this company again. Robert Dyas please take note of the feedback from your customers and do something about the poor service you are giving!!!!!!! I have been told my item will now be delivered on the 16th...... we will wait and see.”
“Dont use this company !!!! Should not be allowed to trade. They have taken my money told me 3/5 working days for delivery yet 2 weeks later I have no microwave nor a delivery date, you have to wait over 30 minutes to speak to an advisor with an attitude problem and of you live chat they dont even respond
Absolutely shocking !!!! Avoid avoid avoid”
“Still waiting for a delivery due on 03/12. Have tried unsuccessfully since then to make contact with your organisation. Absolutely terrible customer service. I have requested a refund but again am unsure if anyone is even going to read my email. I shall not be shopping with you again and will make sure none of my friends or family do either”
