Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,579 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After reading other reviews I feel fortunate to have received my swimsuit at all however, when I tried to return it I was given the runaround so often I decided to just keep it rather than deal with any more frustration. I followed all their rules about asking for a return authorization but after I answered their questions about why I needed to return it, I got an email every day asking if I'd be willing to keep the suit if they gave me an $8 discount! This went on for several days as the clock was ticking on my return time (15 days). They never would send a return address or authorization. I finally gave up and kept the suit. Never again, so sick of slick Chinese companies ripping people off.”

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Posted 3 years ago

“I returned items and never got a refund. $100 down the drain. So now I don’t have the clothes or the money.”

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Posted 3 years ago

“Ordered on 31st may today is 15 june still they showing in transit and when track via ups tracker its showing label created. Attached photo i took on 15 june”

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Posted 3 years ago

“impossible website - there is no way for a live chat or to even submit a ticket. wanted to return an item - there is no return label, however they claim that it should be visible in Return items section of the order.”

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Posted 3 years ago

“Your Information for "contact us" is very misleading. Google states we can chat with a live agent on your web-site and that is a lie. I will not be ordering from your site and as high as fraud and spam is you guys should have an easier way to contact. The issue is not always what you have listed on the web-site.”

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Posted 3 years ago

“Parcel sent from Belgium with a wrong address (correct address provided - many other cases like this online with complains from customers), returned by the courier to the sender as the address was incorrect. I never saw the parcel or the refund for the parcel I never received! There is no way of reaching anybody at Shein. Messages sent through online account with no respond from Shein. Do not buy - it's simply a scam. I will never buy again from similar shops online.”

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Posted 3 years ago

“Awful products, cheaply made, refuse to give refunds and poor customer service.”

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Posted 3 years ago

“They alerted me that I have to pay customs even thow this was not in any way communicated to me. They try to scam you. Don’t trust them!”

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Posted 3 years ago

“I’m still waiting for my order should have arrived by the 22 may 😡😡anybody know how to contact them?”

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Posted 3 years ago

“I’m still waiting for my order until today”

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Posted 3 years ago

“Been waiting almost a year for my daughter order - no order from JUne 2020 - spent alot of money - canot get an email address to make contact. Please help!”

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Posted 3 years ago

“Fake reviews. Not even well written or executed fake reviews.🤬”

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Posted 3 years ago

“I ordered my SHEIN order somewhere around March and it was supposed to arrive on the 30th of April to the 6th of May, it is now the 16th of may and haven’t gotten anything, on the 6th of may SHEIN sent me an email saying my order was going to be delayed, that’s all the info I got they didn’t even send me an estimate on when it’s going to arrive. I now have no way on contacting them and tried to contact them on this resolver site but didn’t get any feed back on them either.”

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Posted 3 years ago

“Its really not good.”

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Posted 3 years ago

“I am trying to return a dress. I have followed instructons but the web site says to keep the dress and they will give me refund anyway as a gift. I do not trust that I will get a refund because they are not giving me a return address. As our valued customer, we are happy to provide you with a priority refund for this return. You are welcome to keep the item without returning it, no return label will be sent. （Note:Please do not cancel this return, otherwise, the refund will be cancelled. One time chance only. this is randomly selected by our system and is not applicable to all.） The refund will be issued back to your SHEIN Wallet within 24 hours or to your original payment method (processing time will depend on your card issuer). Thank you for your support to SHEIN, Please accept our little gift : Limited Time Offer: use code: TRY15 for 15% off your future purchase (no minimum!) This coupon is valid thru November 3, 2021 and can only be used once. Thank you and have a nice day!”

Helpful Report

Posted 3 years ago

“I ordered a blue corduroy military jacket, and it was unfinished (no lining inside), bad sowing, no structure, fake pockets and a terrible fit. Simply TERRIBLE! Stay clear!!”

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Posted 3 years ago

“I have ordered 8 items. Well when I got my parcel I was extremely happy rated everything before even opening it because I thought I can trust them... big mistake. When I got home opened the parcel one item was missing. Dont they double check the order before dispatching it? I'm extremely disappointed and I was hoping I'd order more in the future.”

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Posted 3 years ago

“this place really does sucks. I paid for express shipping from this company and not once but twice this place has not delivered my package on the estimated date. SHEIN kept insisting I call the logistic myself to urge the package, here to find out. SHEIN was who was at fault they made my shipping label late causing late delivery. just disgusting, all I ask for was refund of my shipping express of $12.99 now I'am waiting for a standard delivery with express shipping on an order over $230!”

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Posted 3 years ago

“Carnt return as online won’t complete the return form.”

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Posted 3 years ago

“I ordered $85 worth of items. NONE of them fit and I spent weeks trying to get the system to process my return for a shipping label and it NEVER worked. You are criminals!!!”

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Posted 3 years ago

Shein is rated 1.9 based on 1,579 reviews