Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,518 Reviews

21 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a really bad experience I have spent over R1300.00 I have waited more than a month to receive the items, only to find that they do not match the pictures on the website at all, furthermore the sizes I requested were incorrect. To send the items back to Hong Kong would cost me a further 1500.00 so I had to give the items away. I am very unhappy and there is no way I can get reimbursed at all”

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Posted 3 years ago

“I have been dealing with Shein for over 4 years now. It's hard to believe the bad reviews that I am seeing. I have been totally happy with Shein and I love the clothes and their customer service. Sure I had a problem once but I emailed them and they took care of it right away. You can send back free of charge and they credit your credit card right away. This is a great company to deal with. The clothes are beautiful and I get compliments all the time on their clothes. Please try them again.”

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Posted 3 years ago

“Surprised these reviews are so bad, my personal experience was AMAZING. I ordered my first dress from Shein ever, and when it came in, it didn't fit right. :( I returned it, the process was fully automated, and I got a full refund, never needed to speak to a person! That was convenient, so I gave it another shot, ordered a size up. That sadly also did not fit, and I tried to return it again, this time they said it would have to be store credit (Shein points/wallet) and I said that's fair, I'm wasting their shipping money after all. But that went in smooth, it took some time, but not too long, and I left a good review of the return process -- which earned me more points. Then I used that to order something completely different, and THAT didn't fit!! But it didn't cost me much between the wallet and points, so I returned one more time, and they STILL refunded me, gave me more points, and I re-ordered that dress 2 sizes up, and through all my interactions, this one literally was FREE. And it DID fit! I am ecstatic, while the whole process was painful, it was mostly due to me picking the wrong sizes and fits for myself. On Shein's side, every step was simple and incredibly forgiving and generous! This is one of my favorite places to shop online now. Beyond the return process and policies, earning points for every interaction is cool, they are generous with coupons and sales, they have detailed fitting data in every dimension (except obviously I'm too dumb to be meticulous about using it, lol) but it measures height, weight, bust, waist, hips, length of dress.... Then even in the community reviews, other users post what size their bought, AND their dimensions, so I can filter for users closer to my size, and see what they advise! Sometimes they say "this one runs small, get one bigger than you expect," wish I had seen that before I bought my first dress! All in all, a great clothing website!”

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Posted 3 years ago

“Very happy with every order never a problem with shein. Order from Ireland”

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Posted 3 years ago

“Excellent order over £500 of stuff an all been fab if u check u size the shouldn’t be any issues get the tape measure out an double check fabric is so good 😊”

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Posted 3 years ago

“Shein UK is brilliant. All my previous orders were delivered before I was expecting them. The products, so far, are always true to description. The packages always got to my home in absolutely good condition and their prices are very accessible. Always buy from them and never got disappointed, until now.”

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Posted 3 years ago

“Thank you for the reviews... I was considering on ordering from them no I would rather go and buy at Mr price.”

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Posted 3 years ago

“DOBAI SHEIN هم مش بس سراق أيضا هم كذابين.. في الأول لما لغيت الطلب قالولي انهم تم اداع المبلغ في البنك و لما انا جبت الكشف الحساب البنكي لكي أعرفهم ان الفلوس لم تدخل حسابي و هذا الكلام من يوم ٢٨ ماي رجعوا الان بنفس السيناريو و يقولوا انهم أودعوا الفلوس في حسابي و هذا الكلام كذب في كذب... لذلك الأحسن لكم تبطلوا الكذب لان لا حجة لديكم سوي التي كتبتوها انتم SHEIN بأنفسكم DOBAI SHEIN They are not only thieves also they are liars.. At first, when I canceled the order , they told me that the amount was deposited in my bank account , and when I made the bank account statement in order to let them know that the money did not enter in my account, and this is what they said from May 28th, they have now returned with the same scenario and say that they Deposit the money in my account and this talk is a lie .. So it is better for you to stop to said lie story because you didn't have any argument except what you wrote in SHEIN by yourselves”

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Posted 3 years ago

“2days back I have received an email saying your item is delivered but actually it is not delivered. I have sent them email but haven't received any reply from SHEIN, Very irresponsible & careless behavior . I want refund for order number :GSHMH3006000SDF”

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Posted 3 years ago

“ORDERED 3 SUITS FROM THEM. They were so poorly made. In my review on their website , I put how badly they fit and that they were "Junk". So evidently, junk is foul language on the website, because they made me change it before I could post. Yes they are all junk!!!! Be careful also that you card info does not get stolen. Check your account after ordering!!!!”

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Posted 3 years ago

“Shein online from South Africa . Very much a hit and miss . 1st order was a breeze . 2nd order a nightmare . Wrong invoices sent to customs / resulting in penalties imposed . The extra costs incurred are double the value of the consignment . And trying to deal with them after goods are shipped as well as their clearing agent is a nightmare . NEVER AGAIN .”

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Posted 3 years ago

“Blouses were paper thin, I mean so thin you can see right through them. The bathing suit material was better but looked terrible on. I'm glad I only spent $50 to check it out. Terrible quality and I would never purchase from them again.”

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Posted 3 years ago

“The worst clothing ever, poor material and poor fit!! Never Again!!”

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Posted 3 years ago

“package never came yet they won't refund me and it's impossible to get an answer from their customer support”

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Posted 3 years ago

“After reading other reviews I feel fortunate to have received my swimsuit at all however, when I tried to return it I was given the runaround so often I decided to just keep it rather than deal with any more frustration. I followed all their rules about asking for a return authorization but after I answered their questions about why I needed to return it, I got an email every day asking if I'd be willing to keep the suit if they gave me an $8 discount! This went on for several days as the clock was ticking on my return time (15 days). They never would send a return address or authorization. I finally gave up and kept the suit. Never again, so sick of slick Chinese companies ripping people off.”

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Posted 3 years ago

“Shein service is a hit and miss. First of all you have no way of contacting customer service, you only end chatting with a chat bot which is totally useless. The Return service is also hit and a miss. I received my shipment and had 6 dresses and one of them is not what they shoed on website and now I am trying to return it but I cant even pull up that order under my account. I have tried to email to an address which I am not sure if anyone at Shein bothers to check emails sent to that email address. So basically I cant return that dress and I lost my money. So be prepared for these type of situations before you start placing your orders.”

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Posted 3 years ago

“I returned items and never got a refund. $100 down the drain. So now I don’t have the clothes or the money.”

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Posted 3 years ago

“Ordered on 31st may today is 15 june still they showing in transit and when track via ups tracker its showing label created. Attached photo i took on 15 june”

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Posted 3 years ago

“impossible website - there is no way for a live chat or to even submit a ticket. wanted to return an item - there is no return label, however they claim that it should be visible in Return items section of the order.”

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Posted 3 years ago

“Your Information for "contact us" is very misleading. Google states we can chat with a live agent on your web-site and that is a lie. I will not be ordering from your site and as high as fraud and spam is you guys should have an easier way to contact. The issue is not always what you have listed on the web-site.”

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Posted 3 years ago

Shein is rated 1.9 based on 1,518 reviews