Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,544 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are stealing artists work without crediting the artists!! They are really hurting small business artists. This should be stopped.”

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Posted 3 years ago

“My first time using Shein has been a disaster and I am highly disappointed. My package was scheduled to arrive between 15 and 20th July but was incorrectly sent to Mauritius and has been there for over a month with no action from Shein or the courier Aramex. I have communicated with Aramex support on numerous occasions and they have been of absolutely no assistance in retrieving my package. I am so disappointed. I'd been looking forward to receiving my parcel and its turned into a horrible experience with no assistance whatsoever. If I could give a '0' rating I would. So so disappointed.”

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Posted 3 years ago

“My order was never delivered, however Shein record shows it delivered. I followed up with Shein for 14 days without any outcome. Absolutely poor support from Shein”

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Posted 3 years ago

“If in fact you are someone who cares about how you present in your clothing, please I beg you not to shop with SheIn. This company is predominantly computer bas d and you take a risk each time you purchase an item from them. You are going in blind and it once your money is spent they can care less about you beyond that. I contacted customer service to exchange clothes that were I'll fitted for the exact same items just in a more suitable size and they REFUSED at every turn because the items were promotional?! So you took my money and I am unhappy with the product and as a company you are ok with this? My money will not be spent here EVER again.”

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Posted 3 years ago

“I get my clothes in a timely manner, and any refunds also.”

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Posted 3 years ago

“Good and not so good.”

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Posted 3 years ago

“I will never again order things from SHEIN Maroc. I bought 46 items, to be delivered on 25/7/2021. I received only 22 items. I have made calls and have written emails but nothing from them or their couriers. HUGE DISAPPOINTMENT!!! HUGE!!!!”

Helpful Report

Posted 3 years ago

“Arrived earlier than expected. Some items are really of good quality and even used it in formal events and people were impressed. Otherwise, some items have low-quality fabric, but still looks good when worn. With the variety of choices and the price, i will still be ordering more. Btw, the hello kitty shirts and bags were really nice!”

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Posted 3 years ago

“I have not received my parcel after they say it was shipped. There is no customer support and the courier service do not even answer their phone. Very shady. I will never ever buy from them again.”

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Posted 3 years ago

“It’s been over a month an I’m still waiting for my package. I’m so disappointed. The customer service is useless.”

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Posted 3 years ago

“My order arrived after 2 weeks. All my clothes fit perfectly and are great quality! I was able to track my order via the first email they sent me... Very happy customer!”

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Posted 3 years ago

“I have order clothes over a month ago and have not received them yet. I have not even received any notifications regarding my order and it’s progress. I keep contacting them and the courier customer service but nothing seems to change. Very disappointing”

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Posted 3 years ago

“I have ordered 3 times and I have ALWAYS received my items within a two weeks time period. I love them and I don’t usually fool with these kinds of websites, but they legit, two thumbs up!!”

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Posted 3 years ago

“I highly do not recommend Shein if you ever plan on returning something or need to get in contact with customer service. It's extremely scammy. All there is is an automated chat that NEVER helps with any questions you have. It's been this way since the beginning. Has never been fixed or worked on. Last time I had to return something I had to keep clicking to file for things that were completely different from what I needed until I could find an option to send an email out. This time I was lucky enough to find an old email and reply to it. However I have NO IDEA if I'll even get a response. Do NOT buy from Shein. Below is a photo of proof of my purchase.”

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Posted 3 years ago

“shein dont make deliverys to madeira/açores! in portugal! thats so awful! youre going to have a store in portugal soon, but you dont even make deliverys to portugal islands! can you at least explain me why is that???”

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Posted 3 years ago

“The parcel arrived really quickly but not all of the clothes fitted me so I went to return them. It’s been over four weeks since an post said they have delivered it but when I go onto SHEIN website it says not delievered to warehouse.”

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Posted 3 years ago

“The delivery time was good the quality of clothes wasnt great however for the prices that they offer its what's to be expected I bought some items for my daughter who has suddenly become moreconscious about fashion so for that reason I bought from here because fashions change and my daughters taste in clothing changes regularly so it wasnt too much money to shell out and rather than her clothes being sat in the wardrobe when shes done we give them to charity not landfill so it's a win win.”

Helpful Report

Posted 3 years ago

“I ordered 3 t-shirt dresses. I got what I paid for, not the best, but not the worst either. Two of the three were okay, the drop shoulder coffee brown tie-dye dress should not be sold, the sleeves are ridiculously long and feels irregular/not a good fit. Fast shipping.”

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Posted 3 years ago

“Shein takes an awful long time to ship (a month for a few things) quality Is not that bad but I got something and It felt like cardboard (a dress) the reviews on the website are completely fake and Shein emails all customers that leave a bad review and ask them to change It, very fishy....”

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Posted 3 years ago

“The quality of the items I ordered was horrible. One of the tops looked like it was cut out by kids in a craft class. The color of another top was an entirely different shade than shown online. The return process is also bizarre. I won't be ordering from Shein again.”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,544 reviews