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Shein Reviews

1.9 Rating 1,544 Reviews
20 %
of reviewers recommend Shein
1.9
Based on 1,544 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Shein 1 star review on 12th January 2025
Tatiana E
Shein 1 star review on 9th December 2024
Myracler
Shein 1 star review on 9th December 2024
Myracler
Shein 1 star review on 9th December 2024
Myracler
Shein 1 star review on 25th November 2024
Mavs
Shein 1 star review on 25th November 2024
Mavs
Shein 1 star review on 25th November 2024
Mavs
233
Anonymous
Anonymous  // 01/01/2019
The quality is super cheap, just like their prices. Don't expect to get good quality and the sizes are not true. I'm a comfortable 10 and size large shirt. The 10 i ordered in shorts were more like a 6 and I ordered 3 tshirts in a large and they were allllll different sizes! Only one of them was like an actual tshirt. Will not order from them again
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Posted 3 years ago
I have made so far several online orders from shein over the past couple of months, dresses, tops, light jackets, accessories etc ... I am very satisfied with this brand. The quality is very good with respect to the price that you pay ! The shipping is quite fast, I always receive my packages before the estimated delivery time. The return process is FREE (which is amazing) and I always get refunded on my credit card. I truly recommend Shein !
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Posted 3 years ago
rustrating customer service I returned some items totalling over $100, and unfortunately they put the credit into a shein wallet (credit) Seriously, not cool. I had ordered more items while waiting for the return and even though I got a notification stating it had been delivered, I have not received. I’ve done everything to try to find it but obviously it was not delivered! Top it all off, there isnt anyway to contact them, everything it an auto response online, which isn't helpful. Won't be ordering from them again... unless I have to use my credit :(
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Posted 3 years ago
These clothing items are made in China they are not sized for Americans. After placing a $300.00+ in orders I am very upset that only a few of the tops I purchased were true to size. I was really looking forward to a variety of new summer tops
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Posted 3 years ago
There are several Shein issues but my focus here is that way too often clothing from Shein are way larger than can be reasonably accounted for and I believe they switch tags to accommodate demand and supply at the expense of the customers. I have ordered clothing (I am xs D-cup 5.9") and they were so oversized they fit my plus size roommate. At the same time, some items (same type, same material) fit perfectly, so the gross oversizing is not the result of cultural sizing differences or design incompetence. What Shein does is intentional, immoral and utterly reprehensible.
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Posted 3 years ago
Too Thin & Entirely Too LOOSE ! I will have to take it to the seamstress to tighten up & pay more ! Extremely Disappointed/Dissatisfied 😤😡😭 I wish that I could be Reimbursed for this ?! ...I would really like to give a Zero
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Posted 3 years ago
I paid and never got delivered what I ordered. There is no possibility to connect with any customer service. Any of my request in chat continue to be deleted. My genuine abuse: NEVER ORDER FOR DELIVERING IN SWITZERLAND! It is just a FRAUD! It is 3 months now.
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Posted 3 years ago
Shein has reliable clothing and I wear them all the time, they are amazing on shipping also.
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Posted 3 years ago
I love it
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Posted 3 years ago
ordered 3 items, all were cheap material and varied in how they fit. when i tried to leave reviews, they got deleted. shein says they dont delete critical reviews, but that's what just happened. i'm guessing thats why nearly every product has nearly 4.5+ stars, so disappointing.
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Posted 3 years ago
My experience with Shein was absolutely smooth. I ordered on 14.04.2021 and received my parcel on 23.04.2021(Johannesburg, South Africa). Communication was good and the items I bought were perfect 👌
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Posted 3 years ago
My last order was lovely .resieved my latest order today and I'm terribly disappointed .tops are I'll fitting cheaply made .shall not order again . shame as so lovely clothing . Seemed no effort went into making them
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Posted 3 years ago
I’m still waiting for order since , they don’t respond to the emails.. worried it’s been 3 months now
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Posted 3 years ago
I just ordered some items I hope this is not a scam as warned by many.
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Posted 3 years ago
ordered 7 packages and only got 4 spent thousands of dollars on them
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Posted 3 years ago
I ordered a variety of items (a couple of tops, silk flowers, collapsible bowl, etc) to see the quality and delivery time. I received my shipment in 8 days (Indiana). Everything was of the quality that I would expect. The two tops were not thin at all. I would like to order more but do have my reservations due to the number of negative reviews. However, my first order has been quite adequate.
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Posted 3 years ago
Love Shein . It is decent quality for the price you pay. My kids use it for upto date throw away items
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Posted 3 years ago
Never received shipment and a nightmare to get credits and never for correct amount be warned do not do business with them!
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Posted 3 years ago
I spent $160 on stationary mostly on stickers. All of them are rubbish. The quality is what you can find in one dollar shop. DO NOT BUY ANY STATIONARY from this website. I feel like they scammed me! NEVER EVER BUY ANYTHING!!!!!!!!!!!!!!!!!!! This was such a disappointment and insult for someone who loves the stationary!!!!!
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Posted 3 years ago
mktmizzle Apr 13, 2021, 9:03 GMT+8 Never received Order #GSHMKV00U0006QP. It says that it was signed for, but I never got the product.I then found out, that it was never signed although they're cite claimed it was. They gave a verification email, which I did respond and said this, but I guess it was none of there concern, because I never signed that I got the product. I was basically then called a thief, and never got my product. The cite has disconnected phone numbers and terrible technical support as well. I have contacted the BBB, so hopefully I hear from them soon. So danger l, beware.
Shein 1 star review on 13th April 2021 Shein 1 star review on 13th April 2021
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Posted 3 years ago
Shein is rated 1.9 based on 1,544 reviews