Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,545 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT trust this website. SHEIN charged my account $29 on 12/25 when I did not buy ANYTHING for a while from them. I tried to return a few items and NEVER got my refund. DO NOT TRUST THIS WEBSITE IT IS A SCAM. They will just steal your money like they did mine. Delete your account info asap from this site and change your account info so they don't end up charging you for nothing.”

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Posted 5 years ago

“I refunded two packages on December 2nd, have still not received my money back. It's a bad service. I chat with customer service and they show pictures of my returned items and they say just wait for two more days and you will get your refund back and will receive an email from us which I never got anything from them yet.”

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Posted 5 years ago

“Shein is misleading! They send me coupons of "take 30% off plus free shipping" codes, when I apply the code it takes only a couple bucks off but no free shipping! I tried to apply a free shipping code, it works but then the % code doesn't work! Shein, DO NOT SEND ME CODES if they're not going to be applied with my order!”

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Posted 5 years ago

“Having an issue with my refund. Returned package, they received it Dec 7th and still have not gotten the money back. Customer Service is really bad.”

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Posted 5 years ago

“Absolute load of tat , spent £22 and was worth 22 p , stay clear everyone another Chinese rip off”

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Posted 5 years ago

“Not bad you get what you pay for. But theyre some defendant winners to be found. I got everything I ordered in a decent amount of time. I never had to deal with customer service so I can't speak for how they are.”

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Posted 5 years ago

“I am STILL waiting for my order my niece wanted for Christmas. She went on the site for a long time looking at each item. I placed it 7 weeks ago!!! Way to let a kid down on Christmas”

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Posted 5 years ago

“I was very skeptical ordering from Shein, however I received my order 8 days after placing it. I bought a pair of leopard booties, they fit & look exactly as pictured.. Whew, after reading some of these reviews, glad i didn’t have the bad experiences..”

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Posted 5 years ago

“The quality and fitting of the clothing items are an issue.”

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Posted 5 years ago

“I ordered three plus size graphic T-shirts from SheIN. I was really hoping, because they looked so nice. The quality was ok, shipping time also fine. But the sizing was off; they are huge, but very short. I’ll be wearing them around the house until they are ready for the bin. Disappointed.”

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Posted 5 years ago

“Ordered items, that were absolutely not the size they said it was. And never received my refund even after 7 months! Never shopping with them again ! Scammer”

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Posted 5 years ago

“Ive ordered from Shein more than 5 times. You need to pay attention to the measurements and reviews. I've havnt had any issues so far. I will be returning an item in the next few days and see how that goes.”

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Posted 5 years ago

“I ordered 2 products from Shein. I never received a confirmation email and never got the products, but they sure did charge my credit card. I have tried calling customer service, but it is a nightmare to get a hold of an actual person to refund my money. What a waste of money!”

Helpful Report

Posted 5 years ago

“Bakwass Service...They dont provide solution for return Policy. U have to courier it compulsory for Mumbai Address. Don't go for this . Either go for Myntra, Flipkart and Amazon”

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Posted 5 years ago

“I will give them 2 stars because I was helped by a person by the name of Nico when my order delivery went wrong. I ordered from SHEIN after seeing JordynWoods promote their clothing (a celebrity endorsing a company should have been enough of a red flag lol but to SHEIN’s credit I did find a couple of things I thought were cute and wearable for the winter season) online so I proceeded to order a few shirts and dresses for a total of $68. Everything was going well as far as shipment and delivery tracking until I received an email notification that indicated my package was delivered to another address with the wrong zip code....I immediately contacted customer support and was connected to Nico who helped me through the refund process. I was eventually refunded after 4 days. I will not be ordering from SHEIN again, but like I said I gave them 2 stars for handling the refund process really well as I’ve seen other customers complain that SHEIN has never refunded them or helped them. I got very lucky in my case.”

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Posted 5 years ago

“It’s took a month to receive my order. Contacting costumer support live chats are awful. They would immediately disconnect with you whenever they want, in the middle of me typing. I had to go through 3 reps. Lovely Rose, Angelina, I forget last.”

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Posted 5 years ago

“i returned my clothes with the label they sent me but they keep saying that they didnt get it. they have horrible customer service. i asked them why im not getting refund they keep making excuses saying for me to wait 5 days 3 days its been almost a month. donot buy cloths there. also they have the measurements all wrong. it rarely fits you.”

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Posted 5 years ago

“******TRASH!!!! SHUT THIS COMPANY DOWN IMMEDIATELY!!!!****HOW ARE YOU CONDUCTING BUSINESS IN THIS DAY AND AGE WITH SUCH CRAPPY SERVICE!!! WOW!! Listen... don't waste ya time or money.... I mean... I almost feel sorry for them for real! Imagine working for such a company... Lord!!! 1 simple order and y'all can't even get it right... sigghhh... Dear American's... yall know how hard we work for our dollars man... don't get ya blood pressure up dealing with this sorry azz company! HAPPY HOLIDAYS!”

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Posted 5 years ago

“Basically never order anything listed as burgundy because it’ll actually come out to be bright red. And the clothes definitely don’t fit as they are pictured.”

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Posted 5 years ago

“I made a purchase online and received a message as if the order wasn't processed. Well long story short. Order was placed twice. Upon realizing it I tried to cancel the second order while in a processing state and the computer prompted me that the ordered couldn't be cancelled. I will never shop with them again.”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,545 reviews