Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my products sooner than i expected. I was expecting some clothes completely different than i ordered, but it was the exact thing. I will be shopping with them again. I absolutely love it over FashionNova.”

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Posted 4 years ago

“Never heard anything back for delivery or updates. even no way to contact them through email or phone.”

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Posted 4 years ago

“It’s been an awful experience, i placed an order and waited a month without receiving it and when I contacted customer service they told that it was lost, and that I would have to replace the order and pay for express shipping if I want to get it fast, am I supposed to pay extra money for a lost order after waiting for 1 month already?”

Helpful Report

Posted 4 years ago

“When you return the whole order you are entitled to receive a full refund including the postage costs of sending the order to you. This is a legal requirement under the Consumer Contracts Regulations 2013. SHEIN do not accept this so the postage costs are not refunded. As you also have to pay postage to return the order (which is permitted) I will not order again.”

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Posted 4 years ago

“I placed an order and didn’t receive my items or my refund of 94,000 rs. never ever order again from shein ! I am going to sue them !”

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Posted 4 years ago

“Wish I could give them ZERO STARS ............. BUYER BEWARE !! If you EVER need to RETURN anything to this company it is a NIGHTMARE !!! I beg you to spend your money elsewhere ! These clothes are also cheaply made and not worth the headache.”

Helpful Report

Posted 4 years ago

“The pricing is of course what got me but the products were absolutely horrendous. I purchased a color block knit sweater and although the outside looked okay, the inside felt very rough and scratchy. I also bought sunglasses which were unbelievably too big and probably wouldn't sit on anyone's faces without falling right off. Will not order again and huge waste of money.”

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Posted 4 years ago

“Company is from China.Do I need to say anymore!! Clothing is horrible and getting a refund is an absolute nightmare please save your hard earned money and shop elsewhere like Lulus.”

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Posted 4 years ago

“I ordered 5 items only 1 came? So much for xmas gifts. Very disappointed.”

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Posted 4 years ago

“My cousin ordered from Shein first. I liked her outfits and she told me she got it from Shein. I was hesitant at first but bought a couple of shirts that were on sale. I followed the sizing guide provided. The first order was good, free shipping, just paid 1.33 for insurance. I order from them once a month and love the points they give for discounts. Overall, I may have had 2 shirts that i wasn't happy with, but the rest was ok. I don't have time to go out shopping, so this has helped me.”

Helpful Report

Posted 4 years ago

“Their products never match the standard sizes, I had ordered 2 tops xl (which is my size) and one large as xl was not available for that top and when I got the tops the xl were tight for me and the large was just about right for me.. ridiculous.. and their return policy is ridiculously extensive .. you have to print a particular label and pay for the shipping and so much of procedure that you would just prefer to donate their crappy products ..”

Helpful Report

Posted 4 years ago

“I bought a super plain black bodysuit with long sleeves thinking that the reviews were bad but there was no way they could screw up such a simple item. They didn't sew both sleeves!! One was sewn and the other wasn't and is coming apart as a result. made for a decent laugh and a reminder not to shop at stores like shein.”

Helpful Report

Posted 4 years ago

“I have placed many orders with SHEIN and they all came in a timely manner. The last one was missing 6 items and they kept dropping my chat and ignoring me and not trying to help me resolve the issue. They suck in my eyes! Total scammers not about customer service”

Helpful Report

Posted 4 years ago

“Do NOT order from this trashy website if you want to get your clothes that you paid for delivered to your place. If not, go ahead and do that. They promised me that they’ll get my orders here in 8 days max, it has been 2 weeks and I’m still not getting it. Worst thing is 2 weeks ago I just got a notification saying that the item I ordered, that was clearly stated available, is unavailable. And it took them 4 days to realise that it’s not available, like ???”

Helpful Report

Posted 4 years ago

“Absolute nightmare to deal with for returns. I am throwing my order in the garbage bc the quality of the garments is horrific. Given the price, I wasn't expecting Nordstrom quality but at least was looking for something that could be worn at least a coupl;e of times. I've attempted to return the items but they conveniently have no orders from me, even though it was paid for thru Paypal. Steer clear of this company, way too shady.”

Helpful Report

Posted 4 years ago

“I ordered from this company weekly and raves about the prices along with the decent quality for the prices. I have not ordered from this company in months because when my item said to be “delivered” I returned home to not find my package. When I called the delivery service about my package they said there was nothing that they could do because it was sent to the right place. Is spent almost $100 and had to scramble last minute to find another wedding outfit. Since this incident with no return of my hard earned money I have not and will not shop from here again.”

Helpful Report

Posted 4 years ago

“I just received my parcel. Came in 5 days by DHL Delivery, which was free. I ordered 9 pieces of clothing for $139.02. 8 pieces were acceptable, but nothing to write home about. Only 1 piece was not as expected (ugly). But I had to pay $25.63 at my door to get the parcel. GST, Duty, Processing Fee, and Transaction Fee. So Canadian shoppers, be prepared to pay 18% more for you order. Doesn't sound like such a great deal now, does it? Delivery man rang doorbell once and left, had to chase him down. Won't be ordering from this site ever again.”

Helpful Report

Posted 4 years ago

“I ordered the teddy cropped sweatshirt in light grey & received something similar but not exactly what the photo had looked like online. Instead it’s dark grey and blanket type material. Bottom line it was similar to what I ordered but not at all what I wanted. Doesn’t make sense.”

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Posted 4 years ago

“Terrible I will never purchase from them again. Deceitful, unprofessional and very childish. They remove purchase record and erase your profile like you were never there. Returning 13 out if 18 items that are made with stinky, rough and itchy fabrics. They don't take criticism well. Good business accepts criticism when and where it's due in order to improve and grow. I hope to get my money back asap or I will file dispute with my credit card company. I will update!”

Helpful Report

Posted 4 years ago

“There clothes are very reasonable in pricing, there is a huge selection of all brands and sizes of clothing, and there is free shipping. I definitely recommend Shein for your online clothing shopping!”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews