Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,545 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just received my parcel. Came in 5 days by DHL Delivery, which was free. I ordered 9 pieces of clothing for $139.02. 8 pieces were acceptable, but nothing to write home about. Only 1 piece was not as expected (ugly). But I had to pay $25.63 at my door to get the parcel. GST, Duty, Processing Fee, and Transaction Fee. So Canadian shoppers, be prepared to pay 18% more for you order. Doesn't sound like such a great deal now, does it? Delivery man rang doorbell once and left, had to chase him down. Won't be ordering from this site ever again.”

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Posted 5 years ago

“I ordered the teddy cropped sweatshirt in light grey & received something similar but not exactly what the photo had looked like online. Instead it’s dark grey and blanket type material. Bottom line it was similar to what I ordered but not at all what I wanted. Doesn’t make sense.”

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Posted 5 years ago

“Terrible I will never purchase from them again. Deceitful, unprofessional and very childish. They remove purchase record and erase your profile like you were never there. Returning 13 out if 18 items that are made with stinky, rough and itchy fabrics. They don't take criticism well. Good business accepts criticism when and where it's due in order to improve and grow. I hope to get my money back asap or I will file dispute with my credit card company. I will update!”

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Posted 5 years ago

“There clothes are very reasonable in pricing, there is a huge selection of all brands and sizes of clothing, and there is free shipping. I definitely recommend Shein for your online clothing shopping!”

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Posted 5 years ago

“Ordered the male hoodie (Large) as seen in picture. Received yellow jumper (kids size) Tracking info said my parcel was coming from Belgium took 2 weeks to arrive.. to find out its actually come from walsall so not another country Have asked them to send me the right item but they said they no longer have it in that size. And they will not issue a refund until they have proof of posting the other item back to them”

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Posted 5 years ago

“I hate the app , it needs to be fixed . I’m tired of it scrolling all the way back to the top when I go back to the first page. It’s really really annoying.”

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Posted 5 years ago

“Delivery process has a lot of issues. My parcel isn't reaching me and I have to get in touch with customer care back and forth, they keep me waiting for like half an hour or more and finally have no solution to my problem. If we order online , doesn't matter how the quality is if the parcel isn't reaching you at all. If you have to daily get in touch with customer care, it becomes too messy to handle and irritates you. My parcel didn't reach me yesterday saying ' consignee not at home' when I was at home for entire day, I was not contacted by any means by delivery person. this has happened to me twice now. Not gonna shop from this site anymore, too many issues.”

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Posted 5 years ago

“I received my stuff great, downfall is they wouldn't give it unless we paid a $30 fee at the door NOT HAPPY very hard to get ahold of management no one got back to me .”

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Posted 5 years ago

“The clothes are great, if you even get them. We've ordered twice so far, each order was big enough that they broke it up into 2 orders each, so 4 packages. The smaller packages always got here fast, but the bigger packages have ALWAYS had a shipping problem. Currently our last order is 3 days late. DHL is terrible and has given me no answers to work with and the website is nearly impossible to speak to a human and the AI support gave me no relevant options to my situation. We thought the first screw up was a one time issue. But now we see its an everytime situation. For that reason we will no longer be buying from Shein or ANY retailer that uses freaking DHL of all services. Disgusting.”

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Posted 5 years ago

“I just received my package and apparently they switched it with someone else. I didn’t pay $50 delivery fee to go through this trash and I’m traveling soon. Already messaged on Instagram and Facebook.”

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Posted 5 years ago

“Absolutely brilliant service with fast delivery, fashion at low price with good quality material, very happy with my order.Shein has top customer service specially a girl called Vicky who instantly resolved all my queries, her communication was excellent.I have placed another order waiting to receive it soon. Highly recommend Shein”

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Posted 5 years ago

“At last an afforable retail!! While I was scrolling through Instagram, I seen an ad that said 9 times out of 10 customers usually buy the eye catching tops that are always on sale. Shirts fitting just right persuades others wanting to keep buying other items, seeing the excitement on people’s faces with the results they bought determines if the ones who look at the reviews should do the same and spend money on it. (They should!!!) Although, the shipping may take a minute to come, the wait is worth it because you’re getting what it’s worth and positively what you’ve seen online. From my experience, being astonished from the shirt I payed for amazed me because it literally fitted just right, not too big or small. Also, if you’re needing to send the product back even if it’s a small error you’ll get the same money back or an exchange.”

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Posted 5 years ago

“Very worst service and very bad return/refund policy. They don't have any customer care number. They charge extra for all returns and do not refund full amount.”

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Posted 5 years ago

“Im surprised with the bad reviews on here. I love this company. Ive numerous order for both me and my kids and ive always been really surprised with how good the quality is given the pricing. The sizing is great as im usually a uk 20 and for once this company actually runs a little big or at least spot on. I like shein and have just orderes again! Usually takes a couple of weeks to get here but im fine with that!”

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Posted 5 years ago

“when I purchased a top and jeans to my sister above Rs.2000 from SheIn site. I got an offer up to flat Rs. 300 by using a coupon from Saveplus site”

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Posted 5 years ago

“Just tried to call them for return, the guy said they are only responsible for one return. That is not was stated on the order I told him. I said that's not fair!! he hung up in my face. Poor customer service. one star because wondering if the even answer...”

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Posted 5 years ago

“I have ordered from this company at least twice a month for the past six months. I have used their return policy, points and refund policy successfully!!! Their products are quality items, I can’t say enough good things about this company. I watched youtube bloggers before I purchased because the reviews were so bad, but once I followed their size guide, I was able to get the perfect fit. ALL of my purchases have arrived within 7 days and my refunds in 2 weeks. I’m glad I didn’t listen to the bad reviews. Shein is my favorite on line shopping site!!!”

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Posted 5 years ago

“Terrible experience, never received my items”

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Posted 5 years ago

“disgusting behavior from staff, i did not receive my item ever”

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Posted 5 years ago

“I paid for EXPRESS SHIPPING and it’s been TWO weeks and i still haven’t gotten my packages. i ordered from Shein before and nothing like this has ever happened. i’m very disappointed...and it sucks because their clothes are affordable and nice but i will not be ordering from them again.”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,545 reviews