Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned about 40$ of clothing and never got my money back after multiple calls with them. Never buy from them they steal your money. Clothes were far from what they description was. Sizes weren’t right at all. The clothes arrived in ziplock bags. Very low quality and not worth one penny of your money.”

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Posted 4 years ago

“Never got my package and it took forever to be delivered. Says delivered but I have no package. I wrote in twice already and no answer. Never ordering from this company again. Customer service sucks! Company never replied to me,”

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Posted 4 years ago

“I like Shein. Clothes vary . The sizes run big so be prepared for some Exchanging but i love the convenience of the website and the variety Perfect for South Florida weather”

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Posted 4 years ago

“I have bought shorts from here and it wasn’t good. In one there was lose string and very cheap and crappy material. The second one was way too big and was like a paper bag with super long string. I expected high quality. In YouTubers videos they also wear Shien.. It looks amazing quality and they even say they like it, but when I tried it for myself it wasn’t what I thought. Disappointed and confused.”

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Posted 4 years ago

“I'm a plus size girl--I ordered a 2x and I swear when it came it was the size of a medium and I could not even get my arm in it--trying to return something or get the attention of someone at Shein is like pulling teeth. After trying over and over and response I just gave up and gave the items to my nieces. Save your time and frustrations and purchase elsewhere!”

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Posted 4 years ago

“The sweatshirt is very cute BUT runs very small! I usually wear a large in a sweatshirt and like it loose and ordered a XL and it’s snug and the material is very thin. I received it very quickly. Not worth sending back. Will give to someone smaller.”

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Posted 4 years ago

“it is practically impossible to make a return. their website makes it very hard if not impossible to get contact for starting a return. the clothing is very cheap so not surprising that the quality of fabric is unattractive”

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Posted 5 years ago

“This is my first time ordering with them. I need to return some items but when I log in my password isn't working so I attempt the option Forgot my Password but have done it 3 times now and get no emails. I placed a second order under a new profile and raised a ticket against that order explaining the situation with all my contact details and still no response! This is unacceptable. I cant return any items or get my money back. Avoid this website!!!!”

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Posted 5 years ago

“I need to return some items but my password seems to not be working so I do the forgot my password option 3 times now and I never get an email to re-set it so I can log in to return some items. I have since set up a new profile and submitted a ticket via that order and explained my situation and no response either!!! That's one way to get out of returns and refunds! Very disappointed.”

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Posted 5 years ago

“I’ve order lots of clothes from this site cheaper quantity but you get what you pay for seems cute and cheap like many clothes you may find in your local malls”

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Posted 5 years ago

“I have not had the unpleasant experiences that others have had with Shein. I got my clothes shortly after I ordered them and found it easy and simple to return them. Make sure you return all unwanted items at once so you don't get charged. I opted in to getting the shein wallet cash, as I expect to be shopping there again in the future and I haven't used it yet but it is definitely sitting there in my account.”

Helpful Report

Posted 5 years ago

“I've ordered 3 times from Shein now and all 3 of my orders came within 3-5 business days and I honestly loved all the clothes & accessories I bought. Great quality for the price point that is set. Sizing is very accurate and maybe sometimes runs a little large. Ive ordered kids clothes, women's clothes and accessories and I have maybe returned 6 items out of almost 60 that I purchased. You also get points for writing reviews and all 3 of my orders were discounted with the 15% offer codes they always offer. Spending $130 for 20 items can't be beat!! Definitely will be a continued customer.”

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Posted 5 years ago

“Avoid this company at all costs! After you submit an order they deduct the money from your account and never send a confirmation email. Then they delete your order history from your Shein account. Customer service is a joke. They offer a 24/7 live chat option and when you question the whereabouts of your order they abruptly end the conversation and make the matter "closed" or "solved" and then block you from chatting with them. Order from a more reputable site and save yourself a lot of frustration and hassle If I could give negative stars I would!”

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Posted 5 years ago

“Customer service is not helping at all late Delmarva and no one can tell where is the package. No return if the service is delayed Payed on line and to return payment will take long time the rudeness of some service provider ,hey need to upgrade the delivery company and deal with more professionals”

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Posted 5 years ago

“There is no legit phone number to contact if you have issues regarding item not delivered.”

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Posted 5 years ago

“The worst customer service ever and poor quality for all my orders. Will not be ordering from Shein anymore! Don't waste your money.”

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Posted 5 years ago

“The worst customer service ever and terrible quality for all my orders. Won't be using this company anymore. DON'T WASTE YOUR MONEY.”

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Posted 5 years ago

“Shein claims you can return items but good luck. I went on their sight and got to the point of downloading the address label which never happened. Tho it said it would take some time I could check back-but I can't find anything in my account that says it's there, and customer service links are a joke. When I click on live chat or submit a ticket all I get connected to are FAQs dead end. beware, the great prices are not so great if you order and can only use one of the 5 things you ordered and are unable to return the poor fitting, poorly sized items”

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Posted 5 years ago

“I have ordered from them twice. Cheap items that are impossible to return and you can forget trying to talk to someone. TOO GOOD TO BE TRUE!!!!”

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Posted 5 years ago

“I recommend this store 100%, I've never had an issue with any of my 20+ orders, the items are good quality, and the few things I've sent back I've been refunded for 100% within one week. Plus all the customers reviews on the site are legit. It's my all-time favorite shopping website. TBH I don't get all the negative reviews here, their logistics dept is AWESOME I always get the size and color I ordered, never had a single item missing, and the shipment is always expedited quickly. I live in France and have ordered to different addresses and have always received my orders. And no issues with my credit card at all...I use PayPal as my checkout option, never noticed any shady business, it's a legitimate store I've buying from for over a year now.”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,519 reviews