Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,545 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This site does not even deserve one star. No updates about an order placed 3 weeks ago and absolutely no help about a refund. Zero customer service available”

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Posted 4 years ago

“Shein has made it so easy to get some new clothes.”

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Posted 4 years ago

“I placed an order on the 20th march 2020 i have not received my order no updates what so ever,it is now the 5th of May 2020 still waiting for delivery😡☹️”

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Posted 4 years ago

“I ordered over $200 worth of clothing. It’s been two weeks and it still says “processing” I have no update and no clue on when the clothes would be shipped ; if they ever get shipped. I don’t wanna cancel my order because I already waited this long. The customer service number doesn’t work so I just have to hope I didn’t get scammed”

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Posted 4 years ago

“I am giving a one, it sounds like this is a common issue that arent addressing or are going to fix. 14 days ago I had place a order in, and today it is still saying that it is processing at the warehouse and is still waiting to be picked. The website states a 4-6 delay and again its been 14 day and still says its processing. The customer service is awful they have not responded to any of my messages. Its really frustrating because the price is great, I am worried if i decide to cancel and order that isnt even processes yt that i wont even get my money back. HORRIBLE SERVICE CHEAP PRICES”

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Posted 4 years ago

“I’ve normally had decent experiences with SHEIN but of course you get what you pay for and I’ve had pretty low expectations. UNTIL NOW!!!! I placed an order 2 weeks ago and have had zero communication around it but yet I’ve already paid for the order. No confirmation email, no way to track it on the website (can’t track unless you order through an account), and I’ve tried visiting their support webpage but keep getting “this page doesn’t exist” AWESOME!!! I don’t think I’ll ever buy from SHEIN again. Not worth the quality and certainly not worth the headache.”

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Posted 4 years ago

“I've ordered several times from Shein. When I first ordered a few years ago their items were horrible, but I decided to give them another chance a few months ago. The products have greatly increased in quality over the years so be careful about listening to older reviews. As with all online shopping, pay attention to the reviews. They encourage you take pictures of the items once you receive them and I won't buy anything that doesn't have at least one pictured review. Their customer service has always been really good with me so idk what all these other reviews are about. If something doesn't fit they have told me to donate the item or ship it back and they give me store credit or ship the product in the size that I need. Very polite customer service and I usually get the package within a week or two.”

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Posted 4 years ago

“Order my products on April 9th and still haven’t got an update or anything. Tracking status has been stuck in the same place for a month now. I just feel like they should be honest about the shipping. I know there is a delay but they definitely don’t tell you it’s a MONTH DELAY definitely should have spent my money somewhere else!”

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Posted 4 years ago

“I LOVE shopping on shein they have a wide variety of plus size clothes which is great”

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Posted 4 years ago

“It has a lot of crop tops set and im crazy about them i want to buy almost all of them but also the quality is not the best but when you get it its really pretty”

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Posted 4 years ago

“Absolute cr*p item . Not as described and different material. No refund possible even if paid with PayPal unless you send back to CHINA by recorded delivery! Good luck with that! This is NOT A UK COMPANY”

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Posted 4 years ago

“I’ve been waiting for my order for the longest already! It’s going to be a month soon, I really should have read the reviews first. Never ordering from this site again, delivery sucks.😡”

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Posted 4 years ago

“Over all the brand is good their customer service is amazing I ordered so many times the quality comes different which of course depend on the type of clothes so read the reviews first to know about the quality and size better. And for the delay these days of course there is pressure on them as I guess because of Ramadan and Eid and because of Covid-19 but i got my package though it was late 3 days but yeah i got it at the end so its legend!!”

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Posted 4 years ago

“I ordered April 14th is is now may 4th and I still have no packed but it says it’s shipped and my sister ordered the same day and got hers last week I don’t understand They need to get it together”

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Posted 4 years ago

“I was under the impression that they had a warehouse in Australia. Was wondering why it was taking so long... Turns out it was because of international shipping.”

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Posted 4 years ago

“Clothes were way to big and quality of clothes is horrible. Material feels like cardboard paper and the design does not match the pictures on their website.”

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Posted 4 years ago

“Everything - postage took a while but quality and style is great”

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Posted 4 years ago

“I love them and their clothes they come fast. One Thing You Need To Learn, Their sizing not the right one , The secret always order one size samller than you are and always going to fit all! (Eg:, If you are S size buy XS , If you are M size buy S size ) Try my advice I have been ordering more than 10 times i have never had problem after picking one size smaller than my size would be. The company is great, their clothes some are good quality some are weak and very bad.”

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Posted 4 years ago

“I order some clothes from Shein on April 14 and now it still processing. No status update, no notice mail, no message. I ask customer service many times, they always give me the same answer (lack of manpower) and told me they marked my order as urgent so it will be shipped within 24 hours. They are liars. Shein is a fraud. DON'T BUY ANYTHING FROM THEM.”