Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You’re charging me $10 Dollars to buy a $100 gift card for a birthday ? What is your problem ?? That’s highway robbery !!! I am giving you business and in return , you still want a fee??”

Helpful Report

Posted 4 years ago

“I’m so disappointed. Ordered my stuff April 17. It shipped the 29th but first told me it shipped the 26th so I’m sitting here waiting for my stuff to find out it hadn’t even been shipped. It’s not even worth the wait. Could have saved my money and got some things from Walmart. Customer service sucks. And yet to get an update. By time it’s at my door I’ll get an update. Don’t waste you’re time just buy from somewhere else”

Helpful Report

Posted 4 years ago

“I wrote very specific femails why i would like to return some of the dresses and they completely ignored everything i wrote the number of the order and so on is it a robot that replays to the mails i dont understand i wish to have my money back who runs this company its outragous i still have 20women waiting for me to make new orders and i stopped everything because they ignored my emails and some of the dresses the quality is not so high”

Helpful Report

Posted 4 years ago

“10 days later and it says it's still waiting to be picked. I submitted a ticket asking for an update. Now I can't even track it. They were quick to take money. I know with what is going on it might take longer. But I can't even get an update. Customer service is disappointing and truly lacking. I just want my items”

Helpful Report

Posted 4 years ago

“I could not return an item as I checked out as a guest when buying it due to an login error, therefore it does not show in my orders. NO CONTACT NUMBER and NO EMAIL. I tried enquiry online and it says there's a problem with my internet connection, which there isn't. Very long waiting time for the item. I'm now stuck with an item which doesn't fit and can't return it.”

Helpful Report

Posted 4 years ago

“i ordered clothes from shein on april 15,2020 and my app tells me it’s arrived at local courier facility on april 26,2020 but on the 18th they made a shipping label in illinois and it hasn’t updated in almost a week but what pisses me of is my friend ordered a week after me and got hers today without expressed shipping and hers had more Information about her package location because it came through Cincinnati Ohio I am very very disappointed for this being my first time ordering off of this website I will never again.”

Helpful Report

Posted 4 years ago

“I ask for refund of what I ordered still havent gotten it...of 46.00$”

Helpful Report

Posted 4 years ago

“it took two weeks to get here but the clothes were all high quality”

Helpful Report

Posted 4 years ago

“I ordered a dress that came two sizes too small. There was no paperwork sent to me with the dress so I could Send it back in exchange for the correct size! No one ever answered the 800 number listed! Inreliabke company I understand how they stay in business!”

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Posted 4 years ago

“Placed an order on 1 March 2020 and still haven’t received my order- 2 months later .”

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Posted 4 years ago

“My clothes took forever to get here ! Almost 30 days”

Helpful Report

Posted 4 years ago

“I ordered two outfits on April 15,2020 and it is April 29,2020 ..... and I have not received any of my items ! it keeps on saying every time I track it that it’s in transit. I am going out of town in two days and I was depending on them cloths. this is my very first and very freaking last shopping with shein.”

Helpful Report

Posted 4 years ago

“Customer Service rep was rude and hung up on us. He lied about our order and told us it would cost us money to file a complaint with the Attorney Generals Office among other lies. Only 1 item can be returned free. We had to pay return fees and TAX on the return for a total of $23.00 giving them any rating above zero is too high.”

Helpful Report

Posted 4 years ago

“I placed an order for 2 outfits on April 14,2020 .. it is now April 29, 2020 and i still don’t have the items. The tracking number says USPS is awaiting the package but it has been in that status since April 20, 2020. I ordered this as part of a gift for my best friends birthday on April 26 and to my dismay she didn’t receive it in time. This is ridiculous and your lack of communication is outrageous. This is my first and last time ordering from this trash website”

Helpful Report

Posted 4 years ago

“Your return process is NOT user friendly! Your chat is a ROBOT! Your products are TERRIBLE quality! Sizing is NOT even close! Now I have bikinis that I didn't even bother to try on because, it is OBVIOUS the top and bottom are from two different planet's sizing. One top is so small I kept it for my 8 year old and it was a women's Medium. There is absolutely NOTHING right about your clothing! UGH I was a sucker!”

Helpful Report

Posted 4 years ago

“It’s my first time to order from Shein last April 18 2020. I just came across these reviews . I paid for my purchase but I didn’t get any confirmation or email at all, I hope I was not cheated and that my purchase will be delivered to me. Still waiting 😢”

Helpful Report

Posted 4 years ago

“It’s been over a week and my order haven’t been shipped as yet u all said 1-3 days before my order shipped it well more than that..... never again”

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Posted 4 years ago

“Great product fits super well and for the price!? super amazing. i do recommend!”

Helpful Report

Posted 4 years ago

“I am very pleased with me experience with first time ordering. I read a lot of reviews after I placed my order and was a little nervous. My order arrived 10 days after I placed the order and everything was sent. I am happy with the quality of the merchandise, and content with the constant updates on the delivery process.”

Helpful Report

Posted 4 years ago

“For those who can’t find customer service!!!!: download the shein app and under where it says me it shows where you can reach customer service. Then once clicked hit need more help Where they will ask questions. A robot will answer but there should be a chat button pop up after a few answer questions click it, i think it ask if you want to chat and it should connect you. Hope this helps other because I struggled to find it at first. As far as my entire experience with shein.... Prices were good but it was processing for 10 days before saying shipped. Which I never received and email like they said. I’m not sure how long it’ll take for it to get here after being shipped but hopefully it’s soon. Might update once they get here if they get here!”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews