Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made my first order in the beginning of March..It has been a month plus..still have not received.When I track,I'm told that its at the Beijing sorting facility since 22 March. I would like a refund immediately.”

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Posted 4 years ago

“I ordered some clothes from Shein and I was very excited because from the pictures they looked very cute. It is not the same. They hook everyone on style like me, but their material is awful! I'm not much of a fashionista and I don't shop a lot, but if I know anything about clothes DON'T ORDER FROM SHEIN. The material was horrible nut is that isn't enough Shein's return policy is beyond awful. I spent 4 hours trying to figure out how to even return the clothes. If anyone reads this I hope you take my advice and not shop Shein. You will definitely regret it otherwise.”

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Posted 4 years ago

“The clothes were thin and very see through and took forever to return also was very expensive to return”

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Posted 4 years ago

“Website has cute clothes. And most of it is pretty inexpensive yet cute. However it seems every time I go on this website something happens and it crashes and I lose everything in my card. I just tried 3 times to buy something and just can’t do it. You make one false move and it will glitch and mess everything up. Not happy with this. It needs to be fixed.”

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Posted 4 years ago

“After 18 orders from Shein I received an email saying that I have to verify my credit card because my last order was put on hold. In order to prove my transaction was not fraudulent, I was asked to send a picture of my credit card or ID/passport. Of course, I denied and was told to send a screenshot of my bank report. This is unbelievable! I have never been asked to send screenshots of my credit card, ID, passport or bank report for a credit card verification. As a customer, I am disappointed and dissatisfied of how Shein handled this situation. I understand they are trying to keep my security in check, but asking for pictures of personal documents it is disturbing, unprofessional, and fraudulent!”

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Posted 4 years ago

“Heads up ROMWE is the same exact way too!”

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Posted 4 years ago

“I bought about $200 worth of clothes, some fit some do not. Some are made huge and others were small. Material of them were pretty horrible. First return is free so I will be sending alot back. The sandals I ordered were made good tho! Everything was shipped very fast too in about a week.”

Helpful Report

Posted 4 years ago

“I ordered a kitchen mat but when it arrived it was blue and not black like I'd ordered. I keep complaining to them and have sent a photo as requested but they just ignored that and when I asked them to answer me they requested a picture again. Not sure if they're being deliberately obtuse or are just stupid.”

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Posted 4 years ago

“I have bought many things from this place: gorgeous jackets, little sets, all that Jazz. I ordered two jackets and 4 other items. I got one jacket a day after I ordered it(ikr weird). The other set of clothes says they’ve been in Illinois since the 25th. Unless it’s traveling half a mile a day, it should have arrived. So I’m about to call my back and get my money back. I’m so upset”

Helpful Report

Posted 4 years ago

“Could not get a return label for a pair of shoes that were too wide.”

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Posted 4 years ago

“I ordered around $60 worth of clothes off shein. they never came. none of them did. I ordered on around march 25th and it still hasn’t come. I can’t even get my money back either. I’m not an extremely weathly person so i’m very upset that I wasted so much money off of something I did not even receive.”

Helpful Report

Posted 4 years ago

“Im a person who loves fashion. I shop at Macy's, Lord and Taylor, Zara, H&M and pretty every store most fashionista's shop. So when I tell you, Im telling you the truth I am. Shein's cloths are very poorly made. I was in shock when I got my order. I said to myself is this legal? That's how bad the cloths were! The picture online are not what you get. I purchased 7 tops and sent back 6. The top I kept was still bad. I also purchased a pair of shoes that looked liked they were made from a cardboard box. Do not buy from this store they should be shut down if they are not willing to sell quality. I rather go to GoodWill than shop here. They get you on style. Don't be fooled what's in the picture is not what you'll get.”

Helpful Report

Posted 4 years ago

“Very bad quality clothing. My daughters 3 tops arrived today. Size L and they just fit my almost 6 year old ( except sleeves too long). Terrible material, no label/ sizing label on any piece of clothing. Cheap and nasty quality. Images look completely different to what actually arrived.”

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Posted 4 years ago

“Terrible!! Could not return!! Worst quality ever!!! NEVER AGAIN!!”

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Posted 4 years ago

“You get what you pay for. Bought a coat from Shein in size L because I'm size 12. I had to reach behind my hips to put my hands in the pockets and it was so small I couldn't do the coat up.”

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Posted 4 years ago

“Purchase were such poor quality. Not as described as on website . What I ordered and what was delivered was different . Now waiting for their reply for return.”

Helpful Report

Posted 4 years ago

“I only received one item form my order. I was weary about the site to begin with. Then I get my order and it had a stain on it. Trying to remove it because it's not even worth sending it back. Hopefully the second package will be better”

Helpful Report

Posted 4 years ago

“Worst Scammer Shein.com I was Ordered many things but 5 days ago they still showing packaging like this they are giving the service so what should be expect about clothes quality its small order or they are taking to long once i am trying to contact customer support agent they are rude they dont know how to talk with customer i wanna say 1 thing they now how to took money from customer but they dont know about service”

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Posted 4 years ago

“Items were such poor quality. Not as described. I returned items the same day as receiving but did not get my refund, as they promised.”

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Posted 4 years ago

“Terrible return service give this company a miss..”

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Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews