Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,518 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“horrible publicity online, very harassing”

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Posted 2 years ago

“I’ve purchased from Shein so much over several years but never again. They sent me two faded burnt items, a blue sweater and black jeans and burnt smell. I have to pay to return even though it’s not my fault.”

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Posted 2 years ago

“I ordered a shirt from the company Shein, Shein is an international company that can ship all over the U.S. I started using the company Shein because it was where I first got my school supplies for my desk. After I purchased some school supplies I started buying other stuff until I got to the clothes section. I had bought other shirts and I liked this shirt because on the model it looked good, the shirt was like a shirt you would use at church and the color of it was white. It was covered from the back and it has a little cute bow where you tie it on the front of the shirt. The purpose of this shirt was to be used when I go to church so it would match with dress pants I have at home. I was super excited to order it but I got disappointed after I received it. The shirt did not fit my size even when I checked the size chart and started measuring my body. It was too big from the waist. It wouldn't be close to my liking even if the bow was there to make it cute. Strength number one of this company is that even though they give you an estimated amount of time it will come, it usually gets delivered more than expected which is good. Two nights ago I ordered dresses off shien and they got here today when it was expected to be delivered by next Tuesday Second Strength of Shein is that they give a lot of good coupons after you subscribe or create an account or after you order. The last time I bought fifty dollars worth of the things, I got in return thirty-five percent off my next purchase. The third strengths of Shein are is that their company offers a lot of goodies, such as school supplies, home decor, clothes for kids, men, and women, as well as shoes, jewelry. Weakness number one is that the company doesn't ship outside the U.S. meaning that only a certain amount of people can purchase their products Weakness number two is that the company Shein is outside the U.S. and if I were to complain to a manager or call the company it would just show that the phone line is not connecting or that they don't have a storehouse or an exact address where they can be located inside the U.S. Weakness number three is that there are so many people that put reviews on products making me think they just like putting false information so they don't get the sales. I know this because in my last order I saw some bad reviews on clothes or on products I bought and when I received it I didn't see what was so bad about it. False information is not so helpful for the buyer which is something Shein should resolve on their website. My general opinion of the product is that I did not like it. They need to review their size chart and put in a correct or accurate size chart. Though they overall do good on the other products they might need to reevaluate their size chart on the mean, women, and kid section if it were to happen to another customer then get mad then I would be. I would 100% recommend the company for their good products but I would tell them to look closely at the clothes they buy and check that it's their correct size before purchasing and then having to return because it doesn't fit. I would give it three out of five stars for their effort and dedication for being able to sell in the U.S.”

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Posted 2 years ago

“Massive copyright infringement. They are using my stolen art on bathmats. Seems most of what they are selling using art is stolen from hard working artists. JUNK from China!”

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Posted 2 years ago

“I honestly love shein. There clothes are so awesome. And you know affordable good quality. My only return went perfect to their plan. Delivery was super fast”

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Posted 2 years ago

“I agree with others stating how hard it is to try and return goods. Shein sent me the wrong size top (their mistake) 2 sizes smaller than I ordered. I sent photos as proof and it states I have to pay for the return. I have not had any contact from them over their mistake and agree they make it impossible to return anything. They sent a size 1XL when I ordered 3XL have included photo as proof. JUST BEWARE THEY WILL NOT TAKE RETURNS OR REFUND EVEN WHEN IT IS THEIR MISTAKE.....”

Helpful Report

Posted 2 years ago

“Shein steals art from legitimate artists and slaps it on their clothes without consent.”

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Posted 2 years ago

“Delivery take a a little longer but the price and quality of the merchandise is alright with me. No problem with returns and refunds.”

Helpful Report

Posted 2 years ago

“yes this is a scam I repeat this is a scam dot do it you know do do this #### it trash af they need to get better”

Helpful Report

Posted 2 years ago

“I ordered from here & my package sat in the sterilization & inspection process for forever!!!!! I ended up reaching out to support due to the fact that my items were time sensitive. I ordered gifts for a baby shower as well as a dress for me to wear at that shower. Support confirmed with me that I would receive those items on time. It is now day of the shower & I do not have my items. I now will have to go out & by all new gifts as well as an outfit for myself meaning I’ll be spending double the money. So frustrating. If you need something within a specific timeframe, order elsewhere. You’re gonna end up having to shop elsewhere anyways once your package doesn’t arrive on time!”

Helpful Report

Posted 2 years ago

“This website was caught by my Norton as one sharing my personal information on a Dark Site. Stay away. The product was garbage too.”

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Posted 2 years ago

“Rubbish clothes rubbish delayed delivery don't waste your money”

Helpful Report

Posted 2 years ago

“A total scam Buyer beware!”

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Posted 2 years ago

“They operate from Hong Kong and, despite an advertised return and refund policy, one does not seem to exist. Their website will not let you apply to return and their “Chat” and “Ticket” facilities do not seem to accept contact. Any email address you find for them does not accept mail. They seem to be cowboys. Do not use them”

Helpful Report

Posted 2 years ago

“I’ve been waiting for over 3 months for the chain I purchased for my granddaughter for Christmas. I have emailed them 5 times and didn’t even get the courtesy of a reply. Absolutely disgusted with them and their customer service. Never again. Stay well away from these crooks!”

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Posted 2 years ago

“I have no complaints about Shein.The delivery time is a bit long,but otherwise...I have ordered twice from them.The othes look like the pictures,and the quality is good.Up to now,I can't really understand the bad reviews.”

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Posted 2 years ago

“I AM TRYING TO RETURN MERCHANDISE. THEY ARE NOT ALLOWING ME TO GET A RETURN LABEL FOR MY RETURN. THEY SAY EASY RETURNS. NOT TRUE.”

Shein 1 star review on 18th February 2022

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Posted 2 years ago

“DO NOT USE THIS COMPANY Received my order needed to return product can’t get any help to do this.”

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Posted 2 years ago

“Very bad logistics service Customer service was bad and they lie a lot about shipment order and misguided a lot also It made me cry because they didn’t deliver my valentine dress Never use SHEIN”

Helpful Report

Posted 2 years ago

“Big Cheats. Instead of refunding my amount for a return I placed it in the shein wallet. Finally when I opted for the refund it showed me the option to do so. Got a mail confirming that refund would be accepted and I would receive the same in 2-3 days. Been more than a year and I never received the amount. There is no way of contacting them too.”

Helpful Report

Posted 2 years ago

Shein is rated 1.9 based on 1,518 reviews