Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,544 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

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“Ordered on 31st may today is 15 june still they showing in transit and when track via ups tracker its showing label created. Attached photo i took on 15 june”

Helpful Report

Posted 3 years ago

“impossible website - there is no way for a live chat or to even submit a ticket. wanted to return an item - there is no return label, however they claim that it should be visible in Return items section of the order.”

Helpful Report

Posted 3 years ago

“Your Information for "contact us" is very misleading. Google states we can chat with a live agent on your web-site and that is a lie. I will not be ordering from your site and as high as fraud and spam is you guys should have an easier way to contact. The issue is not always what you have listed on the web-site.”

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Posted 3 years ago

“Parcel sent from Belgium with a wrong address (correct address provided - many other cases like this online with complains from customers), returned by the courier to the sender as the address was incorrect. I never saw the parcel or the refund for the parcel I never received! There is no way of reaching anybody at Shein. Messages sent through online account with no respond from Shein. Do not buy - it's simply a scam. I will never buy again from similar shops online.”

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Posted 3 years ago

“The true is i afraid to buy online shop but when I saw shein and i try it. i not disappointed Good quality,true in size ,cheap not wasting money to buy clothes”

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Posted 3 years ago

“it’s actually so good not going to lie, my order came early and the clothes are literally so cute!! dont be put off by other people’s opinions but honestly I was afraid to shop at shein and now I realise that this is so lit”

Helpful Report

Posted 3 years ago

“the customer service is kinda bad mainly bc they dont really help you with anything when u ask a question , and the express delivery is kind of quicker then expected. it took 7-8 days and it might have been longer then 8 days mainly bc i bought 20 items . but besides tht the clothes are really cute and theyve stepped up on there quality so for mee i think u should order from there”

Helpful Report

Posted 3 years ago

“I had ordered from SHEIN like around 4-5 times and it's a miss or hit purchasing from SHEIN. Was trying to return 3 items from my last order in May and I had sent all 3 items altogether back to SHEIN. I got my money back from the first 2 items really quickly but it took like forever for the last item to be refunded. So I contacted the support and they told me they had never received it and asked me to check at my side. I am pretty sure I sent all 3 in ONE PACKAGE - chances are that they had lost my item during the unpacking process! Really disappointed and I had to reconsider and hesitant ordering from them again!”

Helpful Report

Posted 3 years ago

“Awful products, cheaply made, refuse to give refunds and poor customer service.”

Helpful Report

Posted 3 years ago

“Clothes are cute but you get what u pay for. quality not that good for long time wear. But for a party or vacation they are fine if all you want us to look good for the moment. Be sure to measure yourself and check sizing chart and you should not have any problems”

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Posted 3 years ago

“They alerted me that I have to pay customs even thow this was not in any way communicated to me. They try to scam you. Don’t trust them!”

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Posted 3 years ago

“I ordered floral colored baseball hats from Shein. They came in less than 2 weeks and were quality. I don't know about the clothing but I was pleased with the hats. The company is based in China.”

Helpful Report

Posted 3 years ago

“I’m still waiting for my order should have arrived by the 22 may 😡😡anybody know how to contact them?”

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Posted 3 years ago

“I’m still waiting for my order until today”

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Posted 3 years ago

“I bought 8 things off of shein, they all came with in a month, and I am very happy with what I bought. Just make sure to read the reviews on the item. That's what I did and my order was great.”

Helpful Report

Posted 3 years ago

“Ive been ordering with Shein. com for about a year now. Ive gotten every item/order just up until the beginning if April. Any order ive placed since then has had odd tracking and "delays" and i havnt received an order since? .. I did get a refund for 1 order. thankfully i didnt spend much since the 2 months.”

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Posted 3 years ago

“Been waiting almost a year for my daughter order - no order from JUne 2020 - spent alot of money - canot get an email address to make contact. Please help!”

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Posted 3 years ago

“Fake reviews. Not even well written or executed fake reviews.🤬”

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Posted 3 years ago

“I ordered my SHEIN order somewhere around March and it was supposed to arrive on the 30th of April to the 6th of May, it is now the 16th of may and haven’t gotten anything, on the 6th of may SHEIN sent me an email saying my order was going to be delayed, that’s all the info I got they didn’t even send me an estimate on when it’s going to arrive. I now have no way on contacting them and tried to contact them on this resolver site but didn’t get any feed back on them either.”

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Posted 3 years ago

“Honestly it would be nice if order came faster without paying extra money aside from that I’m happy with shein. Their clothes are supper cute n comfy”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,544 reviews