Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,576 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Heads up ROMWE is the same exact way too!”

Helpful Report

Posted 5 years ago

“I bought about $200 worth of clothes, some fit some do not. Some are made huge and others were small. Material of them were pretty horrible. First return is free so I will be sending alot back. The sandals I ordered were made good tho! Everything was shipped very fast too in about a week.”

Helpful Report

Posted 5 years ago

“I have bought many things from this place: gorgeous jackets, little sets, all that Jazz. I ordered two jackets and 4 other items. I got one jacket a day after I ordered it(ikr weird). The other set of clothes says they’ve been in Illinois since the 25th. Unless it’s traveling half a mile a day, it should have arrived. So I’m about to call my back and get my money back. I’m so upset”

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Posted 5 years ago

“Terrible return service give this company a miss..”

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Posted 5 years ago

“I’ve ordered multiple times. Some items are great quality but some are terrible. You really have to pay attention to what material the item is made of. The thing that irks me the most is that their item reviews are bogus. There is never an item that is under 4.5 stars. There was a review that someone received a broken lipstick yet still gave 5 stars? I have been a customer for 1.5 years and have yet to see a review with the customer actually wearing the item. I’ve bought a lot in the ‘home’ section and several beauty tools that I’ve been satisfied with. You get what you pay for and have to ask yourself if it’s worth the risk. It’s definitely hard to buy something when the sizing is always different, the quality is questionable, and if it doesn’t work out- good luck returning it. But I still come back and shop!”

Helpful Report

Posted 5 years ago

“Ok, so their clothing is absolutely ADORABLE and cute! However, the service is awful. I ordered something and it said it would come in on the 27th of February... I got it on the 15th of March. Not such great quality either. I would suggest to NOT order from this place. I recommend ASOS instead.!!!”

Helpful Report

Posted 5 years ago

“Only 2 out of my 4 packages have delivered that I ordered on the same day. The other 2 haven’t updated tracking info for 6 days.”

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Posted 5 years ago

“The Quality is absolutely horrible. The lingerie is cheap no Quality whatsoever along with their underwear. I think the best thing I got were my Jean jackets and hats everything else was eh just stick to fashion nova girl this $300 shopping spree was nothing but a disappointment. But if you need some cool dandy hats this is your place! 🤣”

Helpful Report

Posted 5 years ago

“Unfortunately there returns policy is dammed near impossible to navigate and extremely inconvenient. Plus they charge me for returning the items! Insane! I received 4 dresses, the first by itself and was just amazing. The next three were a disaster. Loose threads, wrong sizes and horrible see through material. I could not have been anymore disappointed.”

Helpful Report

Posted 5 years ago

“A lot of choice and OK price BUT if something goes wrong, it will be your problem. Their customer service is real bad. I received a damaged item. First, had to talk with their stupid bot computer. Then I was finally able to submit a ticket. They answered me in a random foreign language that they are having festival and marked my ticked as solved. I contacted them again. The contact person Zoé said she cant help me and will send another colleague. So then I had to explain for the 3th time my problem. Some weeks later, still no solution or anything. Very frustrating to deal with company's that only focus on selling but don't offer any quality or guarantee any service afterwards.”

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Posted 5 years ago

“I received my parcel today and it was missing some items. How do I contact them?”

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Posted 5 years ago

“Horrible customer service. Thank god for Instagram DM because that is the only way I could get in touch. I wish I could post the conversation I’m having with them so that you could all experience the pure frustration. I placed, paid for and received an order that I never got an email confirmation for and it never showed up on my Shein account. I could just leave it alone since all went well but I want the points for the order! Plus, isn’t it a little sketchy that I have no actual proof besides my bank statement and the clothes that I actually placed this order? Wish I thought to keep the plastic bag they sent everything in. They keep asking me what my order number was over and over. I NEVER GOT ONE! WHY ARENT THEY UNDERSTANDING THAT? I really like the clothes though, lol. But if something goes wrong, you’re SOL.”

Helpful Report

Posted 5 years ago

“Order 3 pairs of bikinis, all small , measured before purchase, and 1 out of the 3 fit , 2 of the tops were that small they barely covered the nipples , abit fustrating as you cant return bikinis either.”

Helpful Report

Posted 5 years ago

“The leggings are so thin they are see-through, I mean you could genuinely read a book through them (this is not an exaggeration). It’s great for when I have a bruise on my leg and I want to show someone without removing my clothes. There is also a hole on the inner seam, not a small hole, kinda like a glory hole you’d find in an unscrupulous public toilet – I’ll need to sew that which is great, I have 2 jobs and a 2 year old so I’ve been looking for more things to occupy my time. I ordered a size 12 – 14 and I’d say they are on the slightly larger side, probably a good thing because based on the quality I’ve seen so far, I imagine they’ll shrink to fit my toddler once I’ve washed them. Luckily I only spent £20 for the 2 pairs (I’m yet to open the second pair, I can’t wait to see what joy awaits me when I do) so I’m not too bothered but I would strongly advise you not to spend a lot of money with Shein. On the plus side they arrived 9 days after I ordered. Items are shipped from their warehouse in Asia and I’m confident they have great working conditions for their staff, I bet they are allowed to visit the soft play and eat ice cream on their lunch and everything.”

Helpful Report

Posted 5 years ago

“The quality and fitting of the clothing items are an issue.”

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Posted 5 years ago

“I will give them 2 stars because I was helped by a person by the name of Nico when my order delivery went wrong. I ordered from SHEIN after seeing JordynWoods promote their clothing (a celebrity endorsing a company should have been enough of a red flag lol but to SHEIN’s credit I did find a couple of things I thought were cute and wearable for the winter season) online so I proceeded to order a few shirts and dresses for a total of $68. Everything was going well as far as shipment and delivery tracking until I received an email notification that indicated my package was delivered to another address with the wrong zip code....I immediately contacted customer support and was connected to Nico who helped me through the refund process. I was eventually refunded after 4 days. I will not be ordering from SHEIN again, but like I said I gave them 2 stars for handling the refund process really well as I’ve seen other customers complain that SHEIN has never refunded them or helped them. I got very lucky in my case.”

Helpful Report

Posted 5 years ago

“i returned my clothes with the label they sent me but they keep saying that they didnt get it. they have horrible customer service. i asked them why im not getting refund they keep making excuses saying for me to wait 5 days 3 days its been almost a month. donot buy cloths there. also they have the measurements all wrong. it rarely fits you.”

Helpful Report

Posted 5 years ago

“I just received my parcel. Came in 5 days by DHL Delivery, which was free. I ordered 9 pieces of clothing for $139.02. 8 pieces were acceptable, but nothing to write home about. Only 1 piece was not as expected (ugly). But I had to pay $25.63 at my door to get the parcel. GST, Duty, Processing Fee, and Transaction Fee. So Canadian shoppers, be prepared to pay 18% more for you order. Doesn't sound like such a great deal now, does it? Delivery man rang doorbell once and left, had to chase him down. Won't be ordering from this site ever again.”

Helpful Report

Posted 5 years ago

“Only giving an extra star because the shipment came days early. Otherwise, everything was awful. The clothes were all not great quality and they looked like whoever made them has not seen a real human body before. I am usually a medium/large and decided to stick with large for this order. Any bodysuit pieces I got were way too small on botton and top and huge in the midsection. One large bra I received is about a B cup. Would not recommend. This was the first time I bought lingerie and it was for a special occasion and now I am just sad.”

Helpful Report

Posted 5 years ago

“I was very dissatisfied with this company. I entered my info correctly including city and zip. on the shipping lable they changed my city and zip. while tracking my order I saw my order was being returned to the company. i tried to contact them the number on Google just rings. I tried IM through Instagram and became very very frustrated because of their lack of response. the responses I did get seemed automated. they didn't apologize but tried to blame me that they don't change customers info I sent pictures proving that I did not and a picture showing the address they had on the lable. I had to drive 46 miles round trip to pick up my order just so it wouldn't be returned and take longer to receive and I paid in full no payment plan. I will never order again”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,576 reviews