Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered over $200 worth of clothing. It’s been two weeks and it still says “processing” I have no update and no clue on when the clothes would be shipped ; if they ever get shipped. I don’t wanna cancel my order because I already waited this long. The customer service number doesn’t work so I just have to hope I didn’t get scammed”

Helpful Report

Posted 4 years ago

“I am giving a one, it sounds like this is a common issue that arent addressing or are going to fix. 14 days ago I had place a order in, and today it is still saying that it is processing at the warehouse and is still waiting to be picked. The website states a 4-6 delay and again its been 14 day and still says its processing. The customer service is awful they have not responded to any of my messages. Its really frustrating because the price is great, I am worried if i decide to cancel and order that isnt even processes yt that i wont even get my money back. HORRIBLE SERVICE CHEAP PRICES”

Helpful Report

Posted 4 years ago

“I’ve normally had decent experiences with SHEIN but of course you get what you pay for and I’ve had pretty low expectations. UNTIL NOW!!!! I placed an order 2 weeks ago and have had zero communication around it but yet I’ve already paid for the order. No confirmation email, no way to track it on the website (can’t track unless you order through an account), and I’ve tried visiting their support webpage but keep getting “this page doesn’t exist” AWESOME!!! I don’t think I’ll ever buy from SHEIN again. Not worth the quality and certainly not worth the headache.”

Helpful Report

Posted 4 years ago

“I've ordered several times from Shein. When I first ordered a few years ago their items were horrible, but I decided to give them another chance a few months ago. The products have greatly increased in quality over the years so be careful about listening to older reviews. As with all online shopping, pay attention to the reviews. They encourage you take pictures of the items once you receive them and I won't buy anything that doesn't have at least one pictured review. Their customer service has always been really good with me so idk what all these other reviews are about. If something doesn't fit they have told me to donate the item or ship it back and they give me store credit or ship the product in the size that I need. Very polite customer service and I usually get the package within a week or two.”

Helpful Report

Posted 4 years ago

“Order my products on April 9th and still haven’t got an update or anything. Tracking status has been stuck in the same place for a month now. I just feel like they should be honest about the shipping. I know there is a delay but they definitely don’t tell you it’s a MONTH DELAY definitely should have spent my money somewhere else!”

Helpful Report

Posted 4 years ago

“I LOVE shopping on shein they have a wide variety of plus size clothes which is great”

Helpful Report

Posted 4 years ago

“It has a lot of crop tops set and im crazy about them i want to buy almost all of them but also the quality is not the best but when you get it its really pretty”

Helpful Report

Posted 4 years ago

“Absolute cr*p item . Not as described and different material. No refund possible even if paid with PayPal unless you send back to CHINA by recorded delivery! Good luck with that! This is NOT A UK COMPANY”

Helpful Report

Posted 4 years ago

“I’ve been waiting for my order for the longest already! It’s going to be a month soon, I really should have read the reviews first. Never ordering from this site again, delivery sucks.😡”

Helpful Report

Posted 4 years ago

“Over all the brand is good their customer service is amazing I ordered so many times the quality comes different which of course depend on the type of clothes so read the reviews first to know about the quality and size better. And for the delay these days of course there is pressure on them as I guess because of Ramadan and Eid and because of Covid-19 but i got my package though it was late 3 days but yeah i got it at the end so its legend!!”

Helpful Report

Posted 4 years ago

“I ordered April 14th is is now may 4th and I still have no packed but it says it’s shipped and my sister ordered the same day and got hers last week I don’t understand They need to get it together”

Helpful Report

Posted 4 years ago

“I was under the impression that they had a warehouse in Australia. Was wondering why it was taking so long... Turns out it was because of international shipping.”

Helpful Report

Posted 4 years ago

“Clothes were way to big and quality of clothes is horrible. Material feels like cardboard paper and the design does not match the pictures on their website.”

Helpful Report

Posted 4 years ago

“Everything - postage took a while but quality and style is great”

Helpful Report

Posted 4 years ago

“I love them and their clothes they come fast. One Thing You Need To Learn, Their sizing not the right one , The secret always order one size samller than you are and always going to fit all! (Eg:, If you are S size buy XS , If you are M size buy S size ) Try my advice I have been ordering more than 10 times i have never had problem after picking one size smaller than my size would be. The company is great, their clothes some are good quality some are weak and very bad.”

Helpful Report

Posted 4 years ago

“I order some clothes from Shein on April 14 and now it still processing. No status update, no notice mail, no message. I ask customer service many times, they always give me the same answer (lack of manpower) and told me they marked my order as urgent so it will be shipped within 24 hours. They are liars. Shein is a fraud. DON'T BUY ANYTHING FROM THEM.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“this was by far the worst experience i’ve had with an online order. nothing fit correctly, nothing was true to size. sooooo disappointed”

Helpful Report

Posted 4 years ago

“Very disappointed. Site said my order should’ve arrived four days ago and it never showed up. I called customer service and the guy was rude and rushing everything. He said multiple times some one will call me to fix it and I never got a call. Plus, he didn’t ask for a name, email and etc.. At this point, I just want a refund. Terrible customer service”

Helpful Report

Posted 4 years ago

“Returned 85$ worth of shoes because the size was wrong and suddenly my account got reset and I lost all my points and my orders, I can't track anything and I had an order coming in and now it's gone! The customer service is a useless robot machine that literally does nothing! Im outraged, I loved shopping here until now. Completely unprofessional.”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews