Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,579 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shein for South Africa is a total rip-off. They promote free delivery on their website and I paid 87 USD for customs. There is an extra big advertising banner on top of the web page right now that when you order for more than 600 ZAR (South African Rand), delivery is free. They have an extra page for South Africa with prices in South African Rand. Very disappointing, the customer support does only give generic answers and not even acknowledge the problem.”

Helpful Report

Posted 2 years ago

“Shein assure return policy but the process of return is very painful. The collection service always never keep the promised scheduled time and NO Show. Let the customer waiting from 10am to 10pm (their standard collection schedule). I am experiencing more than 75% of such incidents and feedback to customer service not able to resolve the issue. They took 24 hrs (nothing earlier than this duration) come back and said sorry and said they feedback to logistic...but NO show again the next collection. Feedback and they said sorry again + logistics is having manpower issue...and then now logistics send you text asking you to standby not one day but 4 days from 10am to 10pm....what a joke 😀”

Helpful Report

Posted 2 years ago

“Ordered two polo shirts with some other bits but returned both the shirts as they didnt fit at all and were completely see through so i returned them on the 12th april and said it was refunded on the 21st which it wasnt! its now may and i still havent recieved anything.”

Helpful Report

Posted 2 years ago

“Horrible service. I have been waiting 2 months for an order that was supposedly shipped twice. The only compensation and response I got stated they wld give me 50 points towards a future order, which does not help since I will never order again from there or compare to my frustration waiting for the items I had ordered. These items were for a vacation that has long come and past. I would not do business with this company unless your not expecting your merchandise”

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Posted 2 years ago

“i was trying on a jumpsuit and it didn't fit me and my behind kept popping out of it. I'm mad because i spent $18.00 on that and my behind couldn't fit in it :( . DO BETTER SHEIN !!”

Helpful Report

Posted 2 years ago

“If I Could Give 0 Stars, I Would!!I Ordered $75 Dollars Worth Of Merchandise & NEVER Received My Items. I Decided To Give Shein A Try Because Alot Of People On Social Media Was Recommending Them. Little Did I Know That Shein Pays People With Thousands Of Followers To Do Videos & Write Great Reviews For Them. Now, With That Being Said, I Was Unsuccessful At Contacting Shein Customer Service (non-existent). Long Story Short, I'm Out $75 & I Wont Be Placing Another Order! SMH”

Helpful Report

Posted 2 years ago

“Hey Shein! As a woman who is now in shape but used to be overweight, I can tell you now that we are happier people, after learning to love ourselves despite how much better (we THINK) we look than everybody else, and that as someone who earned my body I will not be purchasing any more of your products, and I will be sharing screenshots of your lack of plus size options. Thank you, and I hope your day is as nutrient deprived as you are!”

Helpful Report

Posted 2 years ago

“horrible.. stay away.. waste of money, time.”

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Posted 2 years ago

“So I made the mistake of ordering before reading. I ordered some accessories. So they don't take refunds so it's okay to send you broken items. This was my first purchase and last.”

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Posted 2 years ago

“I had an issue as usual with Emile and asked to send me by aramex and they promised me they will but bs they ignore and I try to speak to them live chat as there is no other way to complain about many things for the first time so they promised me again that they will contact me after 18 hrs but now 2 weeks no one cares and every time I send chat they keep on asking me to wait but nothing happens until today they have been blocked me can’t chat anymore what is this unprofessional and rude customer f they can’t help no need to promise”

Helpful Report

Posted 2 years ago

“Poor quality clothes do not buy I have placed a large order from SHEIN website. I Returned few items and requested my refund to go to my wallet, Then I realized that even the clothes I kept where poor fabric, seams and quality. Returning them would have cost me more money. So I donated them to goodwill.  Since I will not order from them again I requested to have my wallet balance refunded to my Apple Pay needless to say I was ignored. After several requests I decided to write this review.  Do not buy from SHEIN and waste your money. You will definitely be disappointed. Nadine Jadra”

Helpful Report

Posted 3 years ago

“placed my order 29th March 2022 and still supposedly in transit but where I don't know. I was advised not to order I should have listened. Impossible to contact”

Helpful Report

Posted 3 years ago

“It has been 4 days of trying to call or get an email to this company. I have never had such a hard time trying to talk to a person or being able to send an email to get an answer. According to this company, all first orders can be returned for FREE. That's a joke! Try to get a label to return your purchase for a refund. It just doesn't happen!! The clothes are adorable, but when it is suggested that a larger size be ordered because the item may be smaller than the size, this is not true. I ordered two blouses in a size larger than normally wear and I felt like a turtle, covered me up like I was in a shell. Again, these people are impossible to get in touch with. DON'T ORDER FROM THEM. Prices are great but customer service is the pitts!! I guess I am stuck with these blouses, since I have nowhere to send them back. Pay Pal said they would help, but with no address to send these back to, what is the point? The company said not to use the address on the envelope that these came in. So, again, "stuck like Chuck". I won't order again. Hope this helps you if you are considering ordering from them. Not dependable at all. Sorry.”

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Posted 3 years ago

“Nice experience”

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Posted 3 years ago

“Aramex suck.. The shein use cheap shipping and take to long to delivery.. If DHL only 5 days..”

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Posted 3 years ago

“Order hasn’t arrived,can’t contact anyone,I want my money back!”

Helpful Report

Posted 3 years ago

“Beware - this company is a con. They take your money but then become invisible - unable to contact by email, Chat is a con and does not work - you money will go and you will get no further contact. BEWARE - dont be conned into throwing your money away.”

Helpful Report

Posted 3 years ago

“Avoid! Impossible to get a refund or swap! Size was way out. Customer Service non existent or not interested. Either way when you purchase don't expect to be able to swap or get a refund. Pointless shopping here for clothes where this is needed.”

Helpful Report

Posted 3 years ago

“Stay Clear! I had the wrong top delivered 3 times & they wanted me to pay the return shipping. When I finally got them to pay for 1 return shipment I had a choice of putting it in my shein wallet or back on my card. I chose the wallet as I thought I would use it to buy something. It was gone when I went to use it . I asked where it went & received a form that its only good for 24 hrs! I never got an email telling me this or I would have used it or chose to have it refunded to my credit card. And this was after a ton of emails explaining why I shouldn't have to pay return shipping for their error! They have an answer for everything & this was my last straw. No more will I ever order from them!”

Helpful Report

Posted 3 years ago

“I order my stuff last week and yet to receive any notification no transitioning or no signs of anything if your ordering clothes for summer or even just to have in your closet get to doing so NOW! o had 3 others told me that they didn’t receive anything until the 2nd or 3rd week that’s ridiculous prices needs to go down for clothes of it takes this long literally even with the fast shipping it’s still not here”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,579 reviews