Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.26

2.3 Rating 150 Reviews

31 %

of reviewers recommend Shoe Zone

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Metrics

2.3

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Shoe Zone 1 star review on 28th March 2025

Tracey

Anonymous

Shoe Zone 1 star review on 20th December 2024

Anonymous

Anonymous // 01/01/2019

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“Within 2 days the insole was coming away from the sole. I guess you get what you pay for. Lesson learned.”

Helpful Report

Posted 7 months ago

“I would have left 0 star review but unable to. Avoid staff have no ethics when items are marked on sale but the till says its a higher price. Made me feel like a theif when it was there mistake. Never felt so embarrassed and humiliated when buying my wife a pair of shoes. I used to always my my work shoe's and trainers here every month or two and so did my wife. Unfortunately we will never be setting foot in there again. All for £20 and now I can only hope they reap what they sow. Shocking place avoid. See photo and the assistant did not even remove there price error straight away 😞 shame on you Shoe Zone when we try and support our local shoe shops 😞 will be telling all my family and friends and customers your loss 😞”

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Posted 7 months ago

“Return to you Is a nightmare I have now kept the shoes and will donate them to a charity never ever buy from you again”

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Posted 8 months ago

“Bought school shoes for my son literally the next day they were scratched. And couple weeks later the bottom part in both shoes have massive holes in them. Just shocked at how bad a shoe can get in such a short period of time. Never will order from there again. Only ordered because they gave me £5 voucher wasn’t worth it at all.”

Helpful Report

Posted 9 months ago

“Collapsed heels, told wear and tear after wearing a few times as I have other shoes, but at least now this will encourage me to buy more expensive shoes from somewhere else. Can't send a photo after taking them into the shop and I threw them in the bin as I can't wear them again, after purchasing them 5th December 2023 but only worn them 5 -6 times in 4 months. At least I know now to buy a more expensive pair of shoes for them to last longer than 4 months.”

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Posted 11 months ago

“Fantastic service, the staff are excellent. I really do not believe the the negative reviews are genuine reviews at all.”

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Posted 11 months ago

“Placed an order online almost a month ago, which advertised "fast delivery". No goods yet received. No response to emails asking for information on delivery. No customer service whatsoever. Rubbish.”

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Posted 11 months ago

“I purchased 2pairs of slippers from you,I was very pleased with them,they are very comfortable ,the fit is excellent ,no problems at all.”

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Posted 11 months ago

“I received a £60 pair of hush puppies boots without a box in a plastic bag. There was white all on the sides and back which unfortunately I couldn't quite remove. So I queried this. They offered me £5 discount. I think they're seconds but they advised its the style of the boot. A bit poor if you ask me! I think the least they can do is put a £60 pair of shoes in a protective box. Be careful purchasing from this low end store.”

Helpful Report

Posted 1 year ago

“I ordered a pair of shoes from Amazon (shoe zone) arrived & they were to big (my stupid feet can be a 5 or a 6) so sent them back. Contacted the shop in Camborne & was dealt with by a fabulous lady called Sally, she acted immediately & put a pair of size 5 aside for me, I also enquired about a pair of sale boots but on the web site they could not guarantee delivery in time. I went down to camborne and this wonderful lady not only got my shoes she helped me order the boots to be delivered to my house tomorrow. She was amazing. The help desk on line were not helpful at all. It’s good to deal with staff in the store.”

Helpful Report

Posted 1 year ago

“have never felt humiliated and violated like this before. I bought crocs from shoe zone in metrocentre and I returned and was asked why I was returning it. I told the lady my friend already got one for me same day from another shop. The day I was retuning it I lost my bank card and they refused to issue refund on another bank account. So today I went in there after I have replaced my bank card and it was refused. These women held my new bank card for over 1 min and was checking it. I have told them if anything happens shoe zone is my first suspect. After I opened my bank to show the transaction, one of the women made me opened my bank app twice and was asking me to show her where my name was showing. I was put in an awkward position because of £10. The third lady said its because I told her my friend got the crocs for me from shoe zone. I replied that this shows she wasn't listening to me when I said my friend got one downstairs and not shoe zone. I won't let this humiliation slide. I definitely need an apology. These women opened me up...my bank app was opened it was checked twice after showing them the transaction before. My card was looked at longer than usual by these women. I wished I had made a video recording as an evidence really.”

Helpful Report

Posted 1 year ago

“As someone who works at Shoezone I can say that half of the complaints here are fake and the people who post them on here are complaining about us because you’re not getting your way around thing. For delivery the CUSTOMER has to put THEIR address in so we don’t mess it up. For returns If the bottom of the sole splits that’s because you’re RRAGGING your feet. If the stitches brake that’s because your feet are probably too big or you’re not putting/takeing them off right. I have no clue why you lot are being Karen’s for no reason and putting shame on a company that sells shoes at a low price. So stop being so cheap about it.”

Helpful Report

Posted 1 year ago

“Charge 20p for bag Not registered on receipt think they are on the fiddle shoe zone Peckham rye lane Horrible staff demanding you email address. Will never be in this shop again 👎🏼”

Helpful Report

Posted 1 year ago

“You lot complaining don’t have a clue what your on about😂😂😂😂”

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Posted 1 year ago

“I ordered a handbag online. It was exactly as it looked on the photos. I was kept updated with delivery throughout. It was delivered quickly within the expected timescale and in a professional manner. Looking forward to using it.”

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Posted 1 year ago

“Everytime I have bought boots from here they have lasted a few weeks and then the sole has split, heel coming off and so on. They literally fall apart at the sole. I had to stop buying from here!”

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Posted 1 year ago

“Why is there quality of shoes of boots so poor I'm tired of the boot spliting at the bottom of the soles”

Helpful Report

Posted 1 year ago

“Shoe zone made a terrible error with my order then refused they are to blame. I ordered tan boots. What I received was a pain of children's sized black boots in a different style. I returned them with a note to say not what I ordered. Then they contact me to accuse me of sending back another retailers boots. I was shocked and horrified - they even said they claimed the amount from Amazon and that Amazon will charge me again following the initial refund. I thought Shoezone was a reputable seller but I've never experienced being scammed like this on Amazon. I found people have posted negative experiences online about them as well on other sites. Hopefully as I'm an Amazon prime customer Amazon will not charge me and I'm going to inform them this seller made a fraudulent claim against them, which is illegal. Here's how they do it - 1. customer orders an item with great reviews 2. Send them some cheap rubbish no related to the photo 3. Refuse the return & deny the item was from them and gaslight the customer telling them they returned another retailers boots 4. Claim money off Amazon 5. Amazon charges the customer back & the customer gets scammed Perfect scam!”

Helpful Report

Posted 1 year ago

“Hopefully this will reach people before going to spend money at this retailer. It might seem like it is reasonably priced for their products but if it is not a brand name it is a waste of your money. It is nothing more than a scam line, you buy a pair of shoes because they are cheap, they fall apart very quickly, you think nothing of it because they were cheap and go buy more from them, then the cycle continues, thay is the only thing keeping this unethical company going, please just save some money aside to get better quality things that will last you much longer and do not give this place your money. If you struggle to pay for more expensive things then this is even more of a reason to avoid this abhorrent place as they will knowingly sell you poor quality products to keep you in a loop of having to go back to replace them over and over eventually costing you much more than it would to have gone elsewhere and bought actual quality products.”

Helpful Report

Posted 1 year ago

“Bought slippers on line as no shop nearby now have to pay to return them as size is bigger than usual so to even buy smaller size need to pay for return not good as not my fault shops keep closing down I am disabled and feel let down by what was a good company”

Helpful Report

Posted 1 year ago

Shoe Zone is rated 2.3 based on 150 reviews