Silk Fred Reviews

Name: Silk Fred
Rating: 3.24

3.2 Rating 474 Reviews

55 %

of reviewers recommend Silk Fred

Company Reviews

Questions

Metrics

3.2

Based on 474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Silk Fred made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't realise you have to pay for returns via tracked postage,and was sent the wrong size so had to return!Will never order from here again.Hope I get a regund as I've read on other reviews you have to wait a long time.Awful”

Helpful Report

Posted 6 years ago

Hi, I am really sorry to read this. We would always cover the cost of returns if you receive the incorrect size/item. Can you confirm your order number so I can look into this? Thanks, Tamsin @ SilkFred

Posted 6 years ago

“Your returns service is diabolical! I have now sent 3 emails requesting the returns address. Each of these emails have taken 2 days each time for the company to respond to, although they still haven’t given me the returns address which is all I’m asking for! Time is running out for me to send this back through no fault of my own. All I want to do is send back one of the dresses I ordered. Please can somebody give me the returns address?? I do not understand why this is so difficult. My order number is 2306420. I want to return the size 12 skater dress.”

Helpful Report

Posted 6 years ago

Hi Karina, sorry to hear this. I can see Hannah requested a return on your account for you. You should have then received an email with all details - did this not happen? - Tamsin @ SilkFred

Posted 6 years ago

“I’ve emailed these guys twice now has I didn’t receive my item. No one has responded to my emails. Very disappointed!”

Helpful Report

Posted 6 years ago

“Terrible company. Poor quality, cheap feeling clothing at high street prices and more. One dress ok but wrong size sent. Return postage to two different addresses and insist on a tracked service for refund. Would not recommend and will not be returning.”

Helpful Report

Posted 6 years ago

“I have pondered for quite a while as to wether to order anything from here! I received both my items and am so disappointed! The sizing is absolutely so far out! The quality is very poor! You have to pay to return! It’s a disaster! I would not recommend silkfred and I will never buy again! Let’s see how long it takes to get my refunds?!”

Helpful Report

Posted 6 years ago

“I’ll never use this company again. Ordered 4 dresses that actually looked ok but were tiny. Really poor fit. The worst part though is that I’ve just paid £16 to return them as they go to different companies!! Disgraceful.”

Helpful Report

Posted 6 years ago

“I paid over £25 in returns as my items were all from different senders! ]# they send you a collect+ postage which I paid £5 for only to be told I had to send it back to sender and not silk fred. I am also waiting on a return I sent back 4 weeks ago”

Helpful Report

Posted 6 years ago

“I had to pay a lot for a returned dress. I will never use this shop again.”

Helpful Report

Posted 6 years ago

“I have ordered White coat, it was very nice oh photo, but in real life it is terrible quality, very hard blanket fabric, made very cheaply, hassle to returning, never again”

Helpful Report

Posted 6 years ago

“Terrible, expensive, and very faffy return system!”

Helpful Report

Posted 6 years ago

“Ordered a maxi dress for my honeymoon but once I'd worn it I realised that the strap is twisted so it doesn't sit properly! Completely the manufacturers fault! It was bought a while ago but as it was their fault I assumed they'd try and help me. It was £35 so quite a lot for only 1 wear! I emailed customer services to be told they couldn't help me as it hadn't been flagged before now. You would think they could exchange it for me but apparently not!! I'll stick with Asos in future!! Expensive website, terrible customer service and very expensive delivery/returns!”

Helpful Report

Posted 6 years ago

“I ordered a coat which didnt fit so returned it which cost me alot because it had to go back to a different address as it was another company. Now they wont refund me as they are saying the company have not received it even though i sent it as a tracked delivery. Because it is over a month i cannot find my receipt so i have no choice but to pay for a coat i dont have. Im very skeptical about this as i have read similar reviews about them not refunding.”

Helpful Report

Posted 6 years ago

“Poor return policy. You have to sebt them at your own cost to multiple addresses. No reply to emails...”

Helpful Report

Posted 7 years ago

“Clothes were of a really poor quality and fit. No size information can be found on their website so you have to take a chance that the sizes are true (I found they weren’t). To send the items back they have to go to different addresses meaning that you have additional postage costs which aren’t reimbursed. I wouldn’t use them again.”

Helpful Report

Posted 7 years ago

“Ordered several items enticed by free delivery... Only what Silkfred doesn't tell you is that you have to send each item back to its own manufacturers at your own cost. In my case it cost £13.80 to returns goods I didn't want!!! Don't be fooled by this company!”

Helpful Report

Posted 7 years ago

“Faulty item received and now silkfred will not answer my emails regarding refund. Ordered item. Came faulty. Got returns label and sent recorded delivery. Tried to email them to ask for an update and it's been radio silence. I sent 3 emails and facebook messenger and still nothing. When it comes to asking questions before ordering they are so eager to respond and do so within an hour. Then they've got your money so they don't bother. I'll be contacting my credit card company and trading standards. DO NOT ORDER FROM SILKFRED. It's just too much hassle, get cheap rubbish and most importantly you lose your hard earned money. This is totally unacceptable. I want my email answered and my money back.”

Helpful Report

Posted 7 years ago

“Still waiting for a refund nearly two months later, despite having confirmation Silk Fred have received the items back.”

Helpful Report

Posted 7 years ago

“Really bad customer service only on e-mail and they don't reply paid £89 for the dress which has not arrived as they got "something wrong at their end!!!!!"no further responce from them at all”

Helpful Report

Posted 7 years ago

“I ordered a red dress. It had a very classy cut and for 49£ it also looked to be of very good quality on the pictures. When I received the dress it was much smaller in size and also of very poor quality. It also had no red tone but was more of a pink. I returned the dress and received a refund within days.”

Helpful Report

Posted 7 years ago

“The shirt I bought was over priced very poor quality and washed dreadful!!!!!”

Helpful Report

Posted 7 years ago

Silk Fred is rated 3.2 based on 474 reviews