“Today, I needed to return/exchange a pair of shoes from Skechers, I had ordered online. I mistakenly had ordered a "wide" size, which made them feel too big.
Nate, from their 10450 Town Center Dr, store in Westminster, CO could not have been more helpful. I left with a great fitting pair of shoes and I really enjoyed his superior customer service. As a fomer retailer myself, I do like to acknowledge great service.”
“I love Skechers and for first time I was in the wrentham premium outlets , Nick was so nice, very professional, very easy to find everything with his help, thank you very much Nick!!!”
“May be the most comfortable slip-on ever owned, and very, very comfortable walking shoe. I have four pairs, and they're all great shoes. Wish they would make a dress slip-on”
“Just bought an awesome pair of slip-ins Shahnawaz has had been be a great assistance in finding one of us.Thanks for your patience and bringing smile to my mom's face.Great customer sevice !!”
“I had to get a new pair of shoes for work and Edgar one of the managers for Buca di Beppo from a different location suggested that I go to Skechers to get them. If I did I would be able to get in 30% off with a code. Although there were stipulations that had to be met. From the moment I entered the Taylorsville Skechers and began interacting with Kylee I was very happy due to her patience and helpfulness. It was very near closing as it was when I went in the store to make my purchase. Not once did I feel pressured or rushed. Thank you Kylee and I do apologize for not writing the review when I said that I would. I have been having telephone issues. Thanks again for giving such great Customer Service to this customer. Sincerely, Clint Hicks”
“Company is cheating customers. Bought a shoe @10k and got damaged in 4 months no one is listening to it. Neither in the shop nor on customer care. Am a user since last 10 years. But from now onwards won’t trust sketchers. Thanks”
“TERRIBLE cust0mer service I just bought a pair the left shoe is at least 3/8 " narrower than the right I have written to Sketcher but have never received a reply I will need buy again!!!!!!!!!!”
“Hands down the worst website for attire on the web. Does not navigate properly from list to item page, always starts from beginning. Annoying as hell. The site goes down while your using it and doesn't even save your cart. Also, the filters are just plain stupid and cookie cutter.. YOURE LOSING MILLIONS SKECHERS. I tried to buy 3 prs today and just got fed up and left the site.”
“I ordered online, and can not get a straight answer as to where they are at with my order. Can't get to talk to customer service! I ordered two weeks ago and still have no tracking number. Very dissatisfied with their online ordering service. Sketchers you can do better! Issue start at the top so may e it is time to make some changes!”
“I will never order online from Skechers, why ?
Because the service is bad, order takes to long to receive but the take your payment immediately but make you wait over a week before processing and even longer to receive in mail. I’m disappointed with their online service.
No credit card returns either, only a credit to use with them . Bad service”
“I visited Vaughan Mills Skechers last week to take advantage of the Christmas promotion of buy one pair and get the second one free. The selection was pretty good. With so many shoes to pick from I was able to find what I wanted with the generous help and patience of the Skechers staff. In particular, associate Satyam and Navneet. Thank you so much.”
“I went to the skechers store located at 7720 W Bell Rd Ste A, Glendale, AZ 85308 on 12-18-2023 in the late afternoon. When I was in the store I noticed the associates who worked there were going in the backroom hiding out and barely on the floor at all. I did see an associate dusting around the store at one point and making a point to not help anyone. I had to chase her down to ask a question and once she sort of answered it, she was gone. She also never asked if I needed any additional help. It's a big store and the associates working there were almost impossible to find and this is right before Christmas. One would think they would be more attentive. Nope. They never once approached me and asked if I needed help. Probably because they weren't helping any of the customers there. I decided to try and find shoes myself and as I was trying on the skechers, I cut my finger open deep on one of the cardboard boxes the shoes came in. I'm injured and bleeding in their store and I couldn't find anyone there to help me at all. I looked but once again they were gone. I'm trying not to get my blood all over the place since it was bleeding pretty bad. I found a handkerchief in my purse and wrapped it around my finger to help with the bleeding. I tried to try on the shoes and still look for someone to help but found no one. I finally left the store. That is probably one of the worst stores I've ever been into and I will never go back. The icing on the cake is I called Skechers customer service the next day 12-19-2023 at 1:47pm and told them what happened, how I injured myself in their store, I was bleeding and the customer service representative assured me she was sending this complaint and my information to the district manager of that area and they would absolutely get back to me within 72 hours. It's now 1-2-2024 and I have not heard one word from anyone from skechers at all. If they don't care enough to get back with someone who was bleeding in their store, imagine how little they will care about anyone else who has a bad experience in one of their stores. With as many stores as there are to purchase shoes and different brands to purchase, good customer service goes a long way nowadays in helping decide where and what company we will spend our money with. This experience with the skechers store, their poor customer service and the district manager who has absolutely no legal concern about returning phone calls about injuries in their stores helped me make the decision to never purchase skechers ever again.”
