“I went to the skechers store located at 7720 W Bell Rd Ste A, Glendale, AZ 85308 on 12-18-2023 in the late afternoon. When I was in the store I noticed the associates who worked there were going in the backroom hiding out and barely on the floor at all. I did see an associate dusting around the store at one point and making a point to not help anyone. I had to chase her down to ask a question and once she sort of answered it, she was gone. She also never asked if I needed any additional help. It's a big store and the associates working there were almost impossible to find and this is right before Christmas. One would think they would be more attentive. Nope. They never once approached me and asked if I needed help. Probably because they weren't helping any of the customers there. I decided to try and find shoes myself and as I was trying on the skechers, I cut my finger open deep on one of the cardboard boxes the shoes came in. I'm injured and bleeding in their store and I couldn't find anyone there to help me at all. I looked but once again they were gone. I'm trying not to get my blood all over the place since it was bleeding pretty bad. I found a handkerchief in my purse and wrapped it around my finger to help with the bleeding. I tried to try on the shoes and still look for someone to help but found no one. I finally left the store. That is probably one of the worst stores I've ever been into and I will never go back. The icing on the cake is I called Skechers customer service the next day 12-19-2023 at 1:47pm and told them what happened, how I injured myself in their store, I was bleeding and the customer service representative assured me she was sending this complaint and my information to the district manager of that area and they would absolutely get back to me within 72 hours. It's now 1-2-2024 and I have not heard one word from anyone from skechers at all. If they don't care enough to get back with someone who was bleeding in their store, imagine how little they will care about anyone else who has a bad experience in one of their stores. With as many stores as there are to purchase shoes and different brands to purchase, good customer service goes a long way nowadays in helping decide where and what company we will spend our money with. This experience with the skechers store, their poor customer service and the district manager who has absolutely no legal concern about returning phone calls about injuries in their stores helped me make the decision to never purchase skechers ever again.”
“Great services by landmark staffs (Qatar) where I was able to get helped by staffs when it comes to exchange of product. I used shoe for 2 weeks there was small defect on shoe and I shared and was able to get great service for exchange with approval. Thanks Skechers team 👏👏”
“I returned 2 items, the order was cancelled on 12/13, according to your policy a refund should take place 5 to 20 days?????
I try to contact your customer service but only get your chat that continually kicks me out.
When will I get my refund????”
“I purchased a pair of their sandals and there was a defect with the buckle turning causing the sandal to become loose. They had me send all these pictures of the sandal and asked all these question. My opinion they were probably hoping I wouldn’t take the time to do. I did. Now they want me to send the sandal back at my expense so they can decide if it is a defect. Are you kidding me? You are basically calling me a liar. I will never buy their product again. I will make sure everyone I know, that they do not stand behind their product. The worst customer service I have ever experienced.”
“I bought 4 pairs because looks cute for wearing to work. After I did wear about 2 weeks, my heels got hurt. When I wear different brand, my heel stopped hurting. I go back wear other pairs of Skechers. I walked just one hour that my heels got hurt; I decided to walk bare feet. I throw away 3 pairs this morning. I am so disappointed.”
“I bought 3 pairs of Sketcher slip-ones, about $200.00. Two of the three failed after the 3 month return policy, about 4 months. Sketchers policy will not replace shoes or refund cost. Their policy must be that the shoes must be returned in the same shape as when purchased. WHAT!!!!! If the shoes failed , how can you return them in the same shape as when purchased. Will never ever buy Sketchers again. This policy is pure insanity.”
“I have purchased two different pairs of work boots both pairs were defective the first pair I was able to return to the store , the second pair was not available in store so I generated a return sent the boots per instructions never got a response that the boots had been received so I called and was told the boots had been received after about two weeks was then told it would be another week for them to confirm that they defective and then they would send me a new pair so I called today 12-12-23 and was told that this still has not been confirmed and that skechers does not do exchanges only refunds and that would take another 5 to 7 days to complete I like your shoes and boots but they are not worth this I cannot get a straight answer or any useful help I hope I get my refund soon so I can go look for some boots that I can actually wear and not have my time and money tied up in a company that really does not seem to care about customer satisfaction only selling the product this has been a completely frustrating experience to bad I really like your shoes”
“I purchased many sketchers sneakers. I just recently went to Italy. travel through Rome Sicily Messina many country sites walked in many miles at least 15 miles per day. Was there for seven days not once did my feet on my legs hurt I am 66 years old and I will continue buying sketchers. thank you so much from Doreen casessa”
“The 30% off sale on clothing is very deceptive. It is plastered all over the store. 30% off lowest price in big letters. What they don’t say is the lowest price must be at least $20. Nowhere does it say that and the sales guy was a jerk about it also.”
“Had a wonderful and successful shopping experience at the Skechers store at the Premium Outlets in Aurora IL. 3 employees working and taking care of customers. Sarah, I believe a manager, assisted with a return and then gave great recommendations on a shoe that would fit my needs better. She was patient and enthusiastic throughout my transaction. She was able to assist me with my questions return and exchange as well as quickly attend to other people in the store. The other employees were also actively assisting customers in finding the perfect fit for them. Great customer service and product knowledge on everyone’s part.”
“Don't order online. They send no return shipping address and size doesn't make sense. 2 pairs labelled 46W fitted great but 1 pair labelled 46W was way oversized. So I tried in-store, 46 was too small, 45 was too small, 44 was too large. Customer service does not read support requests, they just send a formulaic response that does not address your issue. Worst customer service ever. The shoes are also of poor quality and the soles slip on wet pavement and concrete. Waste of money.”
“Last week I was in Skechers, Nottingham and I wanted to thank two ladies who were outstanding in the way the looked after me. Chloe and Lisa went above and beyond to find the right pair of trainers for me.
They were polite, efficient ,very professional and patient.
My thanks to them both.”
“back pain cause from your shoes it went away once i stop wearing then since i have used again and the back pain started up again now i have 8 skechers i can not wear some new . now i have to buy new shoes a lot of money lost on shoes i can not use”
“I use to order Skechers shoes all the time but the quality has become so poor that me and my family will no longer buy them at all sorry to hear it used to enjoy.....”
“I wish you would quit changing the styles. I went to the store three different times to find the shoes that I like. I was looking for Skechers sport shoes I gave up now your shoes rub my feet raw and I really like sketchers I wish you would quit changing their styles.”
“I bought a pair of Outdoor Skechers that the toe separated from the shoe and the sole. First in the left one and then in the right. The sole is glued only and not secured to the shoe. This caused the underlapping of the shoe toe to separate from the sole since the glue of the sole failed to keep it's adhesion. I am very disappointed but really like your brand and overall fit.”
“BUYER BEWARE!
I returned a pair of Skechers that were never worn. I should have taken a picture of what I returned because they take pictures of shoes when you return them that our not your shoes and say this is what you returned to us. They do this as not to give your a refund on original payment. They email you a E gift card. It is a scam! Do not buy anything from them.”
