“I had a quality issue with my shoes a metalic piece come lose in the back hurting my foot an obvious quality defect that I did not contribute. The shoes were not new normal wear and I went back after more than a year to the store where I purchased Oakville Burloak plaza - I found two young ladies one was the actually store manager willing to help me she spend 30 minutes on the phone explaining my issue getting approvals etc at the end I was able to pick a new pair which make me really happy to see that Sketchers employs great ppl that actually care and also they are recognizing issues and manage correct issues with products. Great day thank your for employing great talent it is rare to see such dedication and passion for customer service. They absolutely made my day ! Way to go Skechers!”
“Don't know about their other models, but the Slip-Ins are the most comfortable shoes I've ever worn, even with my orthopedic inserts, and I'm 74.
They have many different styles and colors, I own 3 pair, and may buy more in the future.”
“I visited The Pinellas Park Store on 66TH Street in FL. Kathleen the store Manager helped me find a different pair of footware that i could wear as slippers. I had bought a pair of Dog slippers by Bob, a budget shoe for Sketchere. They were adorable with a dog face on the toes part but their cushion in the heel part became flat in just 2 months. They actually caused my heel & foot to hurt! I returned them and bought a soft shoe with lots of cushion, especially in the heel & has a bit of arch support, as it is not a flat shoe, & has Memory Foam, as it lasts for years! They are also washable! She gave me credit for the slippers I returned even after wearing it for 2 months and I paid the difference. She is very personable, helpful, knowledgeable, & common sensed down to earth & seems very upbeat and energetic. I bought about 8 pair for Christmas for the entire family. It is about the only brand that is comfortable and holds it's comfort”
“Today I went to the Skechers on West 34th Street and was amazed to see the huge amount of merchandise. The employee who helped me, Lami, was very knowledgeable and happy to answer questions in addition to being patient and kind. I was happy with the selection and the good service.”
“Today I received excellent service at Derby Sketchers. The Manager Carla went above and beyond in resolving my issue. She was very kind and empathetic. As I have severe arthritis in my feet these shoes are a perfect fit and feel like walking on air. Thank you Carla.”
“I went to the Clearwater Mall Skechers store with a return and Nick was so kind, knowledgeable and helpful. They didn't have the size of the shoe I was looking for and the Manager, Tina , went above and beyond to find my shoes at a different location and made all the arrangements to have them shipped to my home. She also made a follow up call to the other store to make sure everything went well. Thank you Tina and Nick for being so patient and kind. I will be back.”
“Had zero hassles returning a pair of waterproof boots that were leaking. Best customer service I received in years and a gentleman that helped me Yash from the heartland store in Mississauga”
“I took my disabled grown son in to get shoes. He has tumors on the bottom of both of his feet. This makes comfort very important. These 3 wonderful ladies were so helpful. My son found his shoes and was excited that they said Goodyear on them. Thank you for your much needed help.”
“On Sunday afternoon, I called Square one Sketcher. I gave the information to ZIELD SHE WAS Excellent. I arrived there after half hour she had the issue ready and the gentleman who gave me the shoe was Anthony at square one they were very good five stars.”
“Bought two pairs of shoes that are both stylish and comfortable! The staff at the Toronto Premium Outlet were excellent and knowledgeable. They made the purchasing process very enjoyable!”
“Bought 2 pair of Skechers at the store on Eastern & Serene in Las Vegas. The sales girl, Allison was very friendly & a definite keeper. She was very knowledgeable and made our shopping experience very pleasant.”
“We went to the location in Euless, Kiwana helped us.......OH MY GOSH!! If only all ppl who worked with the public were like her!!! She went way above and beyond to help us-she is happy and upbeat and just an absolute pleasure to deal with. Didn't really have any intention of buying all the shoes, but she made it so fun!!! ha Loved her.”
“Our sales lady, Chelly at the Shadow Lake store in Papiilion NE was outstanding. Very helpful and cheerful, made us feel like she was genuinely happy to be be a Sketchers employee and to help us in any way she could. Will definitely shop there again.”
“Thank you for Slip-ins! I am 85 and my wife is 80. The Slip-ins are the best shoes for us. I got mine first and was so pleased I took my Special Lady to the store and got her a pair. While we were there I got me another pair. Keep up the good work, we will keep getting them for as long as God keeps us here.”
“Heidi, the assistant manager at the Queen Creek, AZ Skechers is one amazing employee and they are lucky to have her working for their company. She is friendly and helpful. She quickly got a ladder and climbed to the top to get a pair of shoes in my size. Then when I asked about other colors in the same shoe she got on a computer by the checkout and found one of the colors that I wanted. I ordered and paid for them at the store, to be shipped to my house. A third color she located for me at another store and made sure they were in my size. I asked her about the “buy one get one half off” price and she told me to take my receipt for the pair I’d purchased at Queen Creek to the second store to get the discount on the second pair. She is intelligent and extremely efficient. She is tops in customer service! I’ll definitely go back to that store again!”
“Several months ago, I bought a pair of winter Sketchers on sale. Once I started wearing them months later, they felt too big, although they were my size. I had thrown away the receipt. I kept trying to wear them. I found myself walking right out of them. I took them to the Sketchers’ shop on Scottsdale Road and she immediately found the same shoe in a smaller size and exchanged them with no hesitation or receipt. Customer service was exemplary.”
