Smyths Toys Superstores Reviews

Name: Smyths Toys Superstores
Rating: 3.34

3.3 Rating 256 Reviews

59 %

of reviewers recommend Smyths Toys Superstores

Company Reviews

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Metrics

3.3

Based on 256 reviews

Shipping & Delivery
Delivery Methods	Courier
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Smyths Toys Superstores 1 star review on 22nd August 2022

Dave Hardman

"headphones for my sone. I went in store-sheffield in retail park, and i asked for wireless headphones forXBOX X. I have paid \u00a379. When i gave my spns present, and we tried to conect them, guess what-the head phones did not work-As they were for plat station! All good up till now! We went back in store, and asked for a refound or to be replaced with o e for XBOX X. The guy who served us was nice, and he has checked them, but he needed a second opinion, so ge asked for the store deputy manager-and i can say she is a star! Her name is Beth, and she came with a properly atitude! After the headphobes were checked by the guy-were all new, and perfect condition, she took them in office, and guess what-she found a scratch! Which couple of minutes before was not there. Also she has said she can not cuange them as they are opened! At that time i guess i lost everything! How to not open them? If i tried to conect them? I have explained that i have asked her team for xbox x headphones, and, o aspect them to work! \r\nNow is comming the funny part! We have made a complain and the feedback received after this complain was as disapointed as you can imagine-\r\nHaving raised this with the store management team, they have advised that at the time of the sale, it has been confirmed that it was discussed which console this headset was for.\r\n\r\nFollowing this, the cashier assisted with locating and the sale of the PlayStation headset.\r\n\r\nWhen this was then returned, there were signs of use with this item and as a result of this, the store were unable to accept the return.\r\n\r\nFor unwanted returns, the item would need to be unopened, unused and in its original packaging and as it was outside of these conditions, the store would have followed policy here. Customer Services would not be in a position to overturn the decision of the Store Management team in this instance, I'm afraid.\r\n\r\nApologies for any disappointment which this may cause\r\nAfter this of course i have contacted the company to go forward with the complain, as i am not ready to give up, just because they want to sell, but not being profesional and respinsible! \r\nI find this shop team wery unprofesional and unresponible, playing with people money and destroying childrens happyness!\r\nI am sorry if i have done any mistake but please consider that english is not my first language.\r\nAll i can say is that my son is heart broken now as ge was looking forword to have a set od wireless jeadphonep"

Smyths Toys Superstores 1 star review on 28th June 2022

Sorina

Smyths Toys Superstores 1 star review on 20th April 2021

Mrs L Bullivant

Anonymous

Anonymous // 01/01/2019

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“Brilliant !! Ordered Xmas gifts for my 1 year old grandson from Western Australia to be delivered to Cornwall. Arrived 24 hours later. Great quality. Could not be happier. A very big thank you 👍”

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Posted 4 years ago

“Preordered a PS5, game & controller to collect in-store. The game & controller were ready a week before the console. I was told I had 48 hours to collect the game & controller, otherwise my orders would be cancelled. I contacted customer services who were ridiculously slow to promise that I could collect the game & controller at the same time as the console. I arrive to find out the game & controller pre orders have been cancelled & I have to buy them again. I’m now down £220 for a single game and controller, awaiting refund. Wish I’d have gone to Amazon. On top of this, why, during a national lockdown, would you force me to come & collect something that I cannot use until coming to collect the PS5, anyway?!”

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Posted 4 years ago

“Shocking ordered and had money taken and cancelled the next day with no explanation wont be using them for Xmas or any other time I’ll stick with an honest company like Amazon”

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Posted 4 years ago

“After contacting customer services about an unsatisfactory wrapped and damaged parcel I was very happy to receive a replacement the next day.. Excellent service... Thankyou”

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Posted 4 years ago

“Save yourself adding to the cost of Christmas. Shop elsewhere Absolutely terrible. I will never use this company again to order anything from. I've a 3yr old and a 1yr old so they have lost out on what could have been years of loyalty from me for their birthdays and christmases. I will now shop entirely in the entertainer and argos for their toys! I ordered 2 Christmas presents which arrived not in any box or packaging, which the courier left outside. Not an issue as we were on our way home. But, when we arrived home and opened the gate, the toys where 100% visavle to our eldest child who saw her Christmas present. She got so excited upon seeing it so we had to let her have it early as a gift from us now. Technically we have wasted money as we now have to buy a replacement Christmas present for her. When contacted customer service as to why they where not packaged got a generic response that the warehouse must have decided not package the items to save time, that it is clearly stated they do this in the small print....I read the small print it does not mention that they do not package toys. They where not large toys!!! Even if they had been put in a carrier bag it would have been good enough not to see what was inside. Never ever will I shop here again.”

Helpful Report

Posted 4 years ago

“Absolutely shocking customer service. Ordered a very expensive gift and have not received it, ordered over a week ago. Calls are ringing out/being hung up on at their Glasgow store, raised 3 online tickets and no response and called Hermes several times too with no response. Reality is i am now down £60 with nothing to show for it and will now have to go buy something else as my nephew's birthday is 2 days away and hope that i gwt my money back soon. Will never order from this store again and if you have any sense you won't either!!”

Helpful Report

Posted 4 years ago

“Absolutely shocked at customer service at this store. On Tuesday the 2nd Nov i placed a click and collect order in Naas, as I had to bring my little one to emergency hospital. I promised him that we will collect the order as a gift after the hospital. Received no email or acknowledgement of order but money taken out of the account. I called to the store, they could not find the order, I asked that Manager to make an exception to give it to me as is paid and I traveled cross county and made a promise to a sick child , he said he cant. Anyways on the website it says after two days of no collection money will go back, is now 3 days and no money and no order,. I mailed them to move it my local store and they said after two days of waiting a reply that they cant. I want my refund , please so I can purchase somewhere else. Very disappointing.”

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Posted 4 years ago

“Got a electric ride on for by kid. Nice service and a nice product.”

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Posted 4 years ago

“I will never buy anything in this shop again. I can't believe that they are so big but treat customers like nothing. Long story short: I bought a toy. It broke. I came for refund. They said that will not give me the money back because it is a company policy. I can only exchange broken toy for something else. For what else? Something I don't want and don't need? This is ridiculous. Once they got the money they knew they were never going to give it back. But why they didn't inform me before I payed? Because they knew that a lot of people would not buy. This company is disgusting. Avoid if you don't like taking risk with your money.”

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Posted 4 years ago

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Posted 4 years ago

“Ordered some items for my daughters birthday, paid for them online and planned to collect , by the time I got there slightly over the given 48hrs they had taken my items and refunded the money , although I had paid by card and it would take 5-10 working days to reach my bank !!! So I had to pay for them again !! What about if I didn’t have the money to do that ??? Birthday ruined !! I can understand if I hadn’t collected for 5 days !! I can understand if I had just reserved the items ! But I bought them ! So how can you buy them back from me ?? I will never order from you again 🤬”

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Posted 4 years ago

“Fantastic Stock, reasonable prices, friendly staff”

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Posted 4 years ago

“Placed an order online for a gaming chair for my grandson. online order stated 1 item available at stevenage store. item payed for and advised would be held for 2 days, 10mins after placing order store called and asked if I would be collecting item today has they were very busy and could I collect next day. on arriving at store for collection staff advised me it was a display item and they had lost the cables and connections that came with the chair, I was then advised that I could have £20 deducted from the price of the chair, not £20 because it was a ex-display item but £20 because there was no cables or connectors to link chair to the PlayStation/ tv, at no time when placing the order did it state that it was an ex- display item and also parts were missing, I advised the shop assistant that I would liked a refund only to be told it takes 3 days to return my money that took just 10sec to leave my account when I orderd the chair, I then walked across the retail park to another outlet to purchase the same item. my gripe and anger is that if said web site would have advised me my order was a display model and some items may or may not be available I would not have placed an order, also wasting 1hr driving to retail park to collect a faulty purchase, I like many others will not be using smiths toy stores again,rant over thanks dbs”

Helpful Report

Posted 4 years ago

“MANAGEMENT LACK COMMON SENSE As a Nurse that has worked throughout lockdown with positive patients I understand more than most the importance of being fastidious to prevent spread of coronovirus. BUT when a 3 year old little girl is that desperate for the toilet she thinks she might have an accident on the floor and management of a TOY shop outright refuse to let her use the one she is stood right next next to, I think it's beyond ridiculous. It may be ”policy” and I understand all about that, but what about own judgement and common sense!! I will not be shopping here again. Relates to smyths GRIMSBY”

Helpful Report

Posted 4 years ago

“Went to purchase a toy displayed on the shelf (2 of them were there) to be told the sale was blocked and the staff never got the notification to remove said toy from the shelfs. One disappointed birthday boy today”

Helpful Report

Posted 4 years ago

“I used to work at the Smyths Toys Superstore Salford West One, and it was honestly the worst experience, I am still recovering years later. The managers always seemed to feel the need to bully me, knowing that I work hard, it always hurt to know that they would verbally attack me unprovoked. I was the only black woman working there at the time, and although I don’t want to say that it was a racial attack; anytime I spoke to the only other black person working there (he was the only one who made me feel welcome) they claimed that I was flirting even though he was much older. A woman there made up many lies about me that the managers instantly believed, and would corner me and interrogate me on situations that I had nothing to do with. I would go home crying every single day!!! The fact that grown men felt it was okay to put me in such an uncomfortable position like locking me in a room to confront me on these false accusations still scares me to this day. Don’t ever work at a place like this, these people are horrible!”

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Posted 4 years ago

“Not sure the managing of the glocester site is at all logical.. Wanted to buy a bike for my grandson, saw an ideal bike and asked for it to be brought down off the shelf. The sales assistant wasn't the tallest so I offered to help with the bike only to be told no customer was allowed to touch the bike.. I suggested I was not prepared to buy a bike that my grandson could not even try for size but was told he could not touch the bike so declined to go any further.. We then went and touched 4 footballs, selecting one, took it up to the assistant who took it to be blown up, passing it to someone else who then passed it back to me, no sanitising nor gloves used at any time. Logic seems to be missing somewhere!!!!!”

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Posted 4 years ago

“Terrible practices. Bought a £250 PS4. Less than one week later it went faulty, fault was intermittent losing of WiFi, rendering the unit unreliable and not fir=t for games. Returned to Smyths where they said they need to test it. They tested it for a hour and said nothing wrong. Despite trying to explain what the fault was and that it was intermittent, they simply did not want to know. I am out of pocket by £250 for a week old useless black plastic box. Seems I have to do all the chasing around to Sony direct. WILL NEVER SHOP HERE AGAIN. Do not buy electronic items from this store.”

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Posted 4 years ago

“Would never advice you to buy frim smyths..TERRIBLE customer service.wanted to return an item after 2 days.But no returns if item has been opened!!!! Than customer service....!! They need help and a lesson on manners.”

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Posted 4 years ago

“Do not shop at Ipswich store, if anything is broken or missing , thay dont care and you will end up with nothing, staff very rude. If I had of read all there review's before my purchases, I would of never of gone there in first place, most of the reviews are bad .”

Helpful Report

Posted 4 years ago

Smyths Toys Superstores is rated 3.3 based on 256 reviews