Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our 2 x 2 seater sofas and storage footstool arrived today. We asked that our delivery was 8 weeks from order as we were completing renovating the room and that is exactly what we got. Our furniture has been delivered on time. It is beautiful. Just as well made and presented as the suite that sold it to us in the showroom and it is leather. Let me tell you that my furniture isn't uniform or perfect. It is unique. Leather is a natural material it should be unique. If you want a uniform piece of furniture then real leather isn't for you PVC or similar would provide the finish you are looking for. I've been all over this suite. Its absolutely beautiful, not perfect, and yes there is absolutely a difference. I can't promise to give it extra special care so I chose Alaska leather. It feels wonderful. There are a few pleats and marks but its a natural material. Get over it. Its unique. A natural material. If all the suites looked exacly the same they wouldn't be leather. Its not the exact same same size as the on line measurement, there's a cm or so difference. Well this suite was individually made for me. It hasn't come off a production line, and I love it all the more for having the proof of that. It is as promised supremely comfortable and most definitely a sofa I want to come come home to. Delivery was superb on a very warm day. They were so pleasant and helpful. Just got on with the job. I read all the negative reviews after buying my furniture. I was very concerned. I have bought leather before. All I would say is if you buy leather it will never look uniform or exactly like what you see in the showroom. If it does it isn't real leather. If furniture is slightly not the exact size it only goes to prove it was individually made for you and didn't come off a production line. Thank you Sofology. You have given me two sofas, both different in their own ways, and a footstool that I absolutely love! If you want something in leather, unique to you, go Sofology. If you want uniform, perfect production line go somewhere else.”

Helpful Report

Posted 5 years ago

“Terrible customer service. once you have the sofa in your home they accept no liability and say nothing is wrong with the sofa. You are then stuck with a non fit for purpose sofa. Actually sick of phoning to try and resolve. I have been trying to get the sofa removed from my house for months as I no longer want to deal with sofology. DO NOT BUY!!”

Helpful Report

Posted 5 years ago

“On the 25th May, ordered a Lamp and a Rug at the Norwich Sofology Store. Was told should be two weeks.!! Today... 30th June, having spoken to 5 (Five), separate people at the store... NO Lamp or Rug and no idea when they will be delivered. A complete sham with poor feedback and No resolution... Next step is getting money back... Why do I think that will be a task.... Not a happy potential customer..”

Helpful Report

Posted 5 years ago

“Was given the wrong measurements for the sofa which led to a non fit. These things happen - o.k - lets do a refund. Have been passed from pillar to post with each dept not willing to take ownership of the resolution. They have great customer service until something goes wrong. Abysmal.”

Helpful Report

Posted 5 years ago

“Bought the marmont sofa and have had 5 months of issues, starting with the wrong legs being fitted and parts missing. after 5 months of stress a lady told me yesterday that they won't replace the sofa because there are known issues with the marmont sofa. she told me it had to be collected within 7 days in order for me to get a refund. This is by far the most appalling service I have ever received. Just to let people know that they are still selling this sofa on their website despite there being known issues. I wish there was an option for no stars on this review. I agree with other buyers, these are definitely of a different standard to the ones in the showroom.”

Helpful Report

Posted 5 years ago

“despite sofology trying to rush me to leave a review on another well known review site i hve waited till i've lived with the sofa 6 months. it is without doubt one of the worst pieces of rubbish I've had the misfortune to own, poorly made of what I suspect is sub standard materials, wearing badly and withut doubt the most uncomfortable sofa I've had the misfortune to sit on. nothing like the showroom model which begs the question do they make high quality showroom models that are nothing like the retail versions which is something I suspect. waste of time complaining to sofology. DO NOT BUY A SOFA FROM THESE.”

Helpful Report

Posted 5 years ago

“Sofa I bought only fit for a skip, £3000 for a corner sofa which at 12 weeks old is in a shocking condition. As I was unwell at time of delivery I am now out with their 30 day warranty period for complaining about a sofa which has a hole in leather of corner section, also a height difference of love an inch from rest of sofa, their resolution is to put new leather on corner which will result in a 2 tone sofa as fo height difference the remedy for thàt is to build it up with blocks or spacers !!!! If I wanted a lego set I would have gone to argos and saved myself a fortune. Backcushions witch hae gone flat and seat cushions are soft and uncomfortable it was not advertised as a soft sit sofa describe6as firm and supportive. Please do not buy a sofa from this company as the sofa are overpriced C**P.”

Helpful Report

Posted 5 years ago

“We had a bad experience with DFS got a full refund and went looking for a replacement suite ,so we went to Sofology,little did we know it was owned by DFS ,the leather suite we bought was over £2000 and 6 months old and the same again sub standard furniture from China seats sinking its a recliner so the cushions are fixed and you get told to plump up the cushions ?? how do you plump up cushions that are fixed then they cancelled my complaint 1 hour and 45 minutes after we phoned them without even coming out to see the couches .We are absolutely disgusted how can these companies sell this rubbish furniture in our country and charge a premium price for substandard furniture, please take not and do not buy from Sofology or DFS.I can't give them no stars if I could I would avoid ,avoid ,avoid ,or you will be sorry, we are, at least DFS came out to see the fault , Sofology fobbed me off without even coming out to see the fault,beyond belief.”

Helpful Report

Posted 5 years ago

“I purchased a Chiltern 4 seater sofa and chair 12 months ago. I have just had to have the armchair repaired as the arm rest was broken. I was surprised to find out that the frame was covered in cardboard. Poor quality. If this happened after 12 months how long before it happens to the rest.”

Helpful Report

Posted 5 years ago

“Well, I was just about to buy a corner sofa, until I read these reviews, back to the drawing board, such a shame.”

Helpful Report

Posted 5 years ago

“Never buy from this company. They will deliver a sofa that doesn't match what you bought in store and then when you complain about it they do nothing because they have already taken your money so don't care”

Helpful Report

Posted 5 years ago

“Ordered a sofa from clearance sale ,payed that day two weeks later arrived with three men.When inside house pointed to them all the bottom ripped and no chrome legs.They tried ti fit plastic legs from van which would not fitand wanted to leave sofa with me with no legs and ripped underside and would send a repair engineer out,i refused then told it would be back in afew days. Now two weeks phoned to find out what is happening, to told legs on order and can not deliver until two weeks.I had payed for delivery and now what my money back ,at this time still fighting.Now contacting card company.”

Helpful Report

Posted 5 years ago

“I bought a sofa from them, which had a problem with a mark on leather they changed the panel it the seams weren’t lined up to my liking, but it wasn’t a problem they exchanged my sofa which I have had over8 yrs now, it’s still going strong , but I’m looking for a new one and will be going back to them for definite.”

Helpful Report

Posted 5 years ago

“The worst sof I have ever bought, cheap and nasty materials, £2500 grand for cardboard”

Helpful Report

Posted 5 years ago

“First time I have purchased from sofology and would not do it again or recommend that anyone else does, the suit I picked looked amazing and the within 14 months you could feel the wood blocks in the arm rests, the cushions had sunk and most of the feathers had gone and a staple stuck through on the foot stool, When they came out to repair I couldn't believe what was underneath a very expensive sofa and what they repaired it with (cardboard) £2500 grand for cardboard, they didnt even offer a courtesy clean or anything, as i say first time iv bought from there and would not fo it again, cheap and nasty materials and no quality,”

Helpful Report

Posted 5 years ago

“BY FAR THE WORST!! i always thought sofology was the best place to get a sofa.. i was so wrong... firstly it came after 12 weeks, was really faded in the places it would of been faded like head and seat.. i rang them about 20 times as they kept blaming everyone els, it was like my £1700 sofa was an ex-display or something,, they reassured me is wasn't, then the out come was sun damage (1 day into delivery) my lounge dont evan have sun light.. so they stated we have put the sofa outside (in march) England hasn't got nice weather in march... then actually looking at the sofa there about about 10-15 threads that was hanging out.. the people who came out just cut them of with scissors... im sure this will make it worse? our poofy we got was missing 1 little rubber thing to stop scratching and stuff on the floor.... i didn't notice this until 1 week down the line i have a huge scratch on my floor thats 2 weeks old!! im totally fuming by then.. the damages department offed me £50 pounds for this damaged... and that was it.. i cant not say enough do not go with sofology!!! there was sooooo many other issues but im bored of writing now. just everyone stay away .... terrible communication bad sofa.... avoid!”

Helpful Report

Posted 5 years ago

“Was just about to buy a sofa bed from here today. The main reviews that come up are all wonderful but after seeing this you guys saved me thousands. Thank you!.”

Helpful Report

Posted 5 years ago

“BUYER BEWARE Sofology is by far the worst furniture company i have had the misfortune to deal with. Delivery late without the courtesy of communication On delivery the product was damaged and taken away by delivery people No communication regarding product for 6 days until i contacted them. After numerous minutes on numerous telephone call the issue is still not resolved with Sofology offering to deliver the product damaged while they wait for a leg. I am still not convinced that when eventually delivered that the legs are correctly set and I believe the product is not fit for purpose. Will have an independent to check!”

Helpful Report

Posted 5 years ago

“Appalling. I agree with all the other bad reviews on here. DO NOT BUY FROM SOFOLOGY! I bought my recliner two seater two years ago. It has only just gone out of warranty. The seat is stuck in the recline position and cannot be fixed as they "no longer liase with the suppliers , and therefore cannot source the parts required to fix it". I am therefore paying £2,000 just to sit on a regular seat. I still have two years left to pay on direct debit. I am disgusted. The customer service team gave me the impression that they couldn't care less. I even had to chase them up myself as they didn't have the courtesy to reply to my email expressing my concerns. Two years use out of an expensive sofa is not value for money. AVOID, AVOID,AVOID!!!”

Helpful Report

Posted 5 years ago

“Sofa was damaged by the delivery drivers when entering my home. Sofology sent the wrong material and had to wait over 10 weeks for the correct material to arrive. A shoddy and messy repair was completed, the material is rippley and not what I expect when paying £1300 for a sofa. Sofology see no issue with the repair and are refusing to correct the issue. AVOID AT ALL COST.”

Helpful Report

Posted 5 years ago

Sofology is rated 1.2 based on 1,647 reviews