Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well after having a bad experience with the first sofa purchased, it has now been picked up and my new one delivered must thank the priority team at Sofology for resolving the issues I had after a stressful few weeks. Replacement sofa is like comparing night with day compared to original sofa with a lot of issues.”

Helpful Report

Posted 5 years ago

“My super sofa has been delivered and there is a small technical problem but the team are in it right away being helpful and making sure we enjoy our new furniture. Every step of buying this was handled so well from the nice young people in the Enfield store that handled our order, it was ready for delivery well before expected then there were e mails about booking a delivery date what will happen on the day so you know what to expect and then finally a super team to deliver and they made the whole thing really nice. My minor issue is being dealt with swiftly no hastle at all. I can not recommend them highly enough.”

Helpful Report

Posted 5 years ago

“We had our Maya sofas delivered a couple of weeks ago and are delighted with them. The delivery men were friendly and helpful. There was a minor problem with one of the legs. However, they provided an effective temporary solution and a technician came today to rectify the problem. On the whole our experience with Sofology has been good so far and would be happy to recommend them. We were extremely worried after reading the poor reviews and hope this provides some assurance to others. Our Maya sofas and cushions are really lovely. So glad we chose them.”

Helpful Report

Posted 5 years ago

“Would like to say how good and clean when john@jon deliverd my coucher they were in and out no time and took all the rubbish with them. Thanks”

Helpful Report

Posted 5 years ago

“Avoid! The most dreadful customer service I’ve ever had the misfortune of dealing with. Ok until they have your money. Passing my information to watch dog will be my next move.”

Helpful Report

Posted 5 years ago

“Chased delivery at 11 weeks only to have them cancel order as apparently shop did not place order and style was duscontinued lots of lies very difficult to get deposit £998 back. Apparently I would 30% charge had I cancelled but nothing if they do !!”

Helpful Report

Posted 5 years ago

“Had my sofa just two years and my leather is peeling off my sofa it's barely used due to working I have no small children and it's coming off like nail varnish yet sofology are claiming its wear and tear? I'm pretty sure pure 100%leather as advitisted shouldn't do this?!its like nail varnish the top colour layer just peels absolutely disgusted stuck with a 3800 pound sofa that looks neglected.”

Helpful Report

Posted 5 years ago

“So I wait 5 week for a sofa. I get rid of our sofa, new one arrives. Wrong colour. Told I have to wait a further 5 week. I want something for my inconvenience (which I’m sure you’ll agree is fair) They tell me it’s not company policy to give compensation. What a load of rubbish!”

Helpful Report

Posted 5 years ago

“Canterbury Sofa material of poor quality and had all bobbled after 6 months of use ,sofology wouldn’t do anything about and advised us to buy a de bobbling machine as this is normal that it should need de bobbled weekly . They maybe should advertise this when they are selling sub standard material sofas and give you a de bobbling machine when purchasing the sofa .”

Helpful Report

Posted 5 years ago

“Damaged when arrived! Took 6 months for someone to come and repair! Would not recommend despite the sofa looking lovely in our living room!”

Helpful Report

Posted 5 years ago

“Not happy with my purchase. There are white slashes all over the fabric. Large gap in the back of settee and arms. Contacted Sofology who say that I need to pay £400 for them to collect. I want this junk out of my house and nobody is listening to me. I do not recommend. Shocking customer service/ NO CUSTOMER SERVICE”

Helpful Report

Posted 5 years ago

“Anyone thinking of buying anything from sofology please please think again, I had 2x3 seater sofas delivered on Monday just gone, they are both marked had the technician to look at them and he said the marks are natural scaring so nothing will be done, they look a right mess also the seats are beginning to stretch I know leather does give but not after a few days. So please please don’t give your hard earned money to this so called company as they just don’t give a dam once they have your cash”

Helpful Report

Posted 5 years ago

“Please please don’t buy a leather sofa from here, I have just bought 2 x3 seater sofas, they are marked, had a technician to look at them and he said it was natural scaring and they look an absolute mess and they will do nothing about it. I am really disgusted with this so called company, also the seats are beginning to stretch I know leather does give but not after 4 days. So please please don’t throw away you good money.”

Helpful Report

Posted 5 years ago

“If anyone is thinking of buying anything in leather from here think again, I have bought 2 3 seater sofas from here and they are both marked, had the technician out to look at them and he has said it’s natural scaring, so they will do nothing about it also only had them a week and the seats have started to stretch I know leather gives but not after a week. It is an absolute disgrace so please please think again before buying would not like anyone else to throw away good money”

Helpful Report

Posted 5 years ago

“Abysmal after sales service. Couldn’t organise a p*ss up in a brewery. Feet were wrong colour and the arm was a different size on the chair, numerous phone calls, 10+ emails, corresponding on FB, 6 weeks later & still not sorted. Hopefully this week a technician will arrive and we will see if it finally resolved! I would not recommend Sofology to anyone despite them having some nice suites”

Helpful Report

Posted 5 years ago

“They mislead clients in their delivery charges. They provide a date of delivery and when you call to delay for a day or two due to holidays they want to charge you £40 storage costs. So the delivery date they provide is non negotiable. Really poor service.”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM HERE !!! I bought 2 leather 2-seater sofas 15 months ago at a cost of £2000. I first complained about the quality of the foam within a month of receiving them & stated that the sofas you receive are nothing like the showroom models. They finally sent a technician out on Wednesday to examine them. Nice enough bloke but I soon realised we was working to a well rehearsed script. He took photographs outside & then internally. He told me that we had to keep changing seats when I pointed out lumps & sinking of the foam (we have actually swapped the sofas over). I told him this was a load of rubbish and that I have been buying sofas since well before he was born. I pointed to a leather chair I have bought ( not from Sofology) & asked him what you did about that. His reply was "Well, chairs are different to sofas ". Even at my age it seems you learn something different every day !!!. I also asked him to compare the foam & he said that the foam in the chair probably had less air in the foam. I could tell he just wanted to get away. He was so fast that he managed to leave about 30 metal staples scatterd over the carpet. He said that I would hear from them within 24-48 hours. Within half an hour I received e-mail :- Following your recent visit from our service technician, we have now received the technical report confirming that the issue with your furniture has been resolved. We hope this means you are now feeling at home on a sofa you love. (NO. WE HATE THEM) We will therefore consider this matter closed. It has been our pleasure to help and we hope to have met or exceeded your expectations. With regard to the chair, I was a bit unhappy with the foam in the seat but it was nothing like the Sofology fault. I e-mailed the company last Thursday & the upholsterer came yesterday & put new foam in. I have told sofology that I am not at all happy & that I am sending a file listing loads of comments like mine from this & other sites to BBC Watchdog & The Daily Mail. I don`t suppose that will bother them one little bit though as they already think that they are more powerful than the BBC. Anyway, as my wife says she cant`t live with the sofas any longer, we are having to buy new. I suppose Sofology would think that 15 months use for £2000 is great value for money. They lie, cheat & steal your hard earned money !!!!!!.”

Helpful Report

Posted 5 years ago

“Very poor after sales service. Do not buy from here. They will direct you to a premium number that costs a fortune for any correspondence after purchase and still not resolve the issue.”

Helpful Report

Posted 5 years ago

“We pas almost three thousand pounds fora corner unit it looked nothing like the one in the store it also kept moving apart so they had to a new set of brackets, A year on the padding is flat and the cushions look really old, We have been told move around more on the sofa Thats it unless I want to pay £150 for someone to come and look at it Really this is ridiculous”

Helpful Report

Posted 5 years ago

“Terrible company. Bought 2 insignia sofas and seats sinking after a few months. Have gradually got worse. Someone came out to look at them and said normal wear and tear!! Now 3 yrs old and only fit for scrap!! Managed to put other people off buying from them as they are not at all interested. What a colossal waste of money. We both now have back ache permanently. Having to buy new, obviously not from Sofology”

Helpful Report

Posted 5 years ago

Sofology is rated 1.2 based on 1,647 reviews