Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad experience worse service ever time waister don’t buy from them they are not reliable!”

Helpful Report

Posted 5 years ago

“Don’t buy from them I have had the worse experience ever ,not reliable at all !”

Helpful Report

Posted 5 years ago

“We received our sofa in October 2018 and after 3 month the metal hinges from the back / neck rest were poking through the leather. Our 3 seater recliner is the most uncomfortable sofa we ever had! Sofology sent an engineer to review our case. He was very encouraging after sitting down on the sofa he said that the sofa should be advertised as a large 2 seater. He offered to patch up the hinges, but advised that this will go lumpy after a short while. The engineer handed in his report, but to our surprise it said there is nothing wrong with the sofa. We were told that this is the way the sofa is manufactured / Case closed! After 2 weeks of email exchange our case was finally escalated to the "Priority Support team " Here is the email we received on the 25th May Your reference for this complaint is : xxxxx Your request has now been referred to our Priority Support team. Your personal direct dial number for this team is : 03444 81 80 32 This means that your support has been prioritised. We are committed to our mission, which is to help you feel at home on a sofa you love and will aim to offer you the best support experience possible. Our team will review your details and call or reply back to you very soon. We normally reply within 2 hours but please allow up to 24 hours for us to do the a thorough review. If you need to add anything to this request, simply reply to this email or call us on the above number. We're open Monday-Friday 8:30am-6:30pm, Saturday 9am-5pm and Sunday 9am-1pm. WE HAVEN'T HEARD BACK FROM THEM SINCE!!! For customer service the deserve 0 stars!”

Helpful Report

Posted 5 years ago

“I wasn't given any documentation or shown the sofashield terms, conditions and limitations prior to buying. My advice. Dont buy it. Its worthless.”

Helpful Report

Posted 5 years ago

“Items delivered were not to the standard we were promised . Tech arrived and examined sofa, yet to receive any feedback . Have chased on a number of occasions either via email, no response and telephone can never get through despite being told I am number 1 in a queue. Poor customer service so far .”

Helpful Report

Posted 5 years ago

“Recliner stopped working within 2 months. To book an appointment to fix, you want account holder to call. We bought in a family, my husband, account holder cannot make phone calls at work most of the day. How to arrange someone to fix. Rubbish service.”

Helpful Report

Posted 5 years ago

“Stay away from this cowboy company. Almost 4 months to arrive. PAID 2.5K IN FULL. Hallway, banister and walls damaged in the process. Engineer agreed with issues, however response was quite different, as nothing can be done, so someone is lying. Less than 2 months old. PLEASE STAY AWAY AND SAVE YOUR MONEY”

Helpful Report

Posted 5 years ago

“WARNING – DON,T BUY FROM SOFOLOGY The sales people at sofology are very good at their jobs, making lots of promises and reassurances. At the end of the sales process, customs are urged to give them a positive review on trustpilolt, hence the 94% approval rating they advertise in the store windows. Unfortunately, that 5 star treatment ends when you have paid and left the store. If you have a problem after you have bought your sofa you will soon find that their support service is 1 star and their approval rating drops to 5% (Go to the Sofology reviews website for genuine reviews – not the sofology site). They provide a truly diabolical service. It will never be their fault, with excuses galore. The 3 seater sofa of our £3000 cream leather suite started peeling when it was just outside the two year warranty. Our complaint was first judged by an automated system which very quickly rejected stating it was out of warranty. Tried using their phone line, the queue started at 6, slowly went down to 2 and then jumped back up to 6, gave up after 45 mins. Best way to contact them is to e-mail and get them to phone you back. Their £234 Sofashield insurance isn't worth the paper its written on. Trying to make claim is waste of time. They deemed our claim to be a structural fault and therefore not covered by the insurance. We are a couple in our seventies so the usage was very light. Made from the best quality leather was how it was described to us. Good quality leather should not start peeling when it is just over 2 years old. It should have remained in good condition for a reasonable time, certainly much more than than the two years warranty period .We now avoid sitting where its peeling, worried that it will get much worse quickly. Their leather is made in china and is described as pigmented leather which means its been sprayed coated to improve the appearance. In our case its the pigment that's peeling leaving very basic Gray leather. The best offer they could make was to send someone to inspect the suite, if it was found to be faulty they would give us a voucher for the original £3000 to spend in their store, but to get this we had to pay them £1200 for the two year usage we had had from the suite making the total cost of a new suite £4200 Surely the first suite should have still been in nearly new condition if it had been of a reasonable quality. Our previous leather suite was still in good condition after 20 years use, unfortunately we sold it and bought this new suite which as turned out to be rubbish by comparison. When they finally refused to do anything about your faulty suite you will get an e-mail stating the problem has been resolved and the case closed. Resolved to who's satisfaction, certainly not the customers. Rubbish company, Don't go there.”

Helpful Report

Posted 5 years ago

“Never again. Sofology are not interested in its customers. Material in Chiltern sofa gone all bobbly after only 3 months use. Told by sofology that this is due to friction and that the fibres will go bobbly. They said that there is no fault with the material and that I should buy a battery powered debobbling machine. Paid £1700 for something that looks as though we have had it 15 years. Poor quality furniture and non existent customer service. Extremely disappointed. Be warned.”

Helpful Report

Posted 5 years ago

“I had chosen a sofa but wasn't quite ready to order, got so many emails everyday and was unable to unsubscribe. I phoned customer service twice but still the emails keep coming, spoke to Oldham branch and cocky sales girl who said the emails weren't from Sofology, made me so annoywd.”

Helpful Report

Posted 5 years ago

“Stay away from this company initially the sales side were fab but after sales and customer service are a disgrace. we purchased a 2 seater and a 4 seater sofa and bought the care kit. after 18 months the 4 seater seating cushions are not holding their shape they have a sag in the middle and even after plumping up goes straight back down so there is no support. the 2 seater however which is the one that is predominately used the cushions are like new, only the springs ping. the outer cushions cover look too big for the inners. despite daily plumping and dressing as instructed still not holding shape quite flat. a call was made to support services and an engineer was sent in February 2019 as the interiors are guaranteed for 2 years this engineer visit was free of charge unfortunately he reported back it was not a manufacturing fault. MANUFACTURING FAULTS explained "black and white question no grey areas example although up to specifications could be refilled to stop sagging and misshaping" therefore there is no room for negotiation. Told me to complain again in 4 weeks if not happy with his plumping. second engineer visited had only been with the company 2 months he plumped the cushion placed plastic tie wraps on the springs to stop the ping and left, no manufacturing defaults! what a joke. called trading standards they advised me to get an independent report and told me to put on the consumer act of 2015 the goods are not fit for purpose. Informed sofology and was told they do not allow independent reports unless they specify the company that does the report and they would instruct someone to visit. independent engineer came removed the plastic tie wraps and refitted metal rings he told me he was willing to refill but said sofology would have to give the go ahead but low and behold yes you've got it they said NO because NO manufacturing faults no room on the sheet to write could be refilled to stop issue. so was instructed by sofology because i have had 18 months worth of use of the sofa that i am almost outwith my guarantee oops thought that was between 5 and 10 years for the sofas but never mind. to date we have now instructed furniture ombudsman and financial ombudsman because its on credit for 4 years so if you have a problem they will also look into it for you. as for sofology received email to say that case is now closed as they have had a satisfactory outcome HAHA hope this is of help to anyone else who are considering buying please think twice. everyone has their own experiences but the aftercare are shocking no support patronising and no rationality to solve a simple problem.”

Helpful Report

Posted 5 years ago

“Would never buy from Sofology. Sofa I had bowed in the middle after 6 weeks. Was told that I shouldnt sit in the middle but its a 3 seater! Inspector was so patronising when he came to look at it. Made me feel very uneasy. In the end I got so upset with it I chopped the whole sofa up (after 3 months) and used it for firewood. When I took it apart it was shocking how badly made it was but at least it burned well. Stay away from the thieves at Sofaology!”

Helpful Report

Posted 5 years ago

“Do not buy from Sofolgy if you want a decent leather suite . I bought a £5000.00 5 piece suite which after one days use the leather in one chair was badly puddled and the seat interior slops to the left . Looking at sofolgy reviews is an eye-opener . Customer service sent out a technician who told us that he would make a report that suggested we had a manufactures fault . I rang customer service a week later and they said the techs report said '' no fault was found ' UNBELIEVABLE !!! Do NOT fall for the smooth salesmen talk .”

Helpful Report

Posted 5 years ago

“Delivered late, sofas damaged and missing 3x supporting legs. Shocking really given how much the sofas cost”

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Posted 5 years ago

“HI was going to buy sofa but no way now after all i have read A BIG THANKS TO ALL YOU SAVED ME A FORTUNE”

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Posted 5 years ago

“Absolutely disgusting company do not buy from them. The sales man was ok After sales disgusting. We have the Hendrix sofa which is 3 months old it has unfortunately got a tear in the fabric at the back of the sofa behind the cushions. It looks to me as if the fabric has a weak point and so frayed going along the line of the fabric about 6 inches long . The person on the phone from Sofology has accused my husband of cutting it ,I can’t believe she can get away with saying this to a customer, if I could have seen her face to face I would have slapped her face , how dare she . When is this company going to be taken to court for selling very poor goods . So buyer beware”

Helpful Report

Posted 5 years ago

“Care package sold was basically bogus! After sale customer service was diabolical.”

Helpful Report

Posted 5 years ago

“Can’t give any less of a rating otherwise I would. Livid with the product and service from them. They live to pass the buck and I was advised to spill bleach on the sofa to claim insurance as they never own up to manufacturer faults and defect.”

Helpful Report

Posted 5 years ago

“Telephone customer service is the worst I've EVER encountered. Absolutely useless. 4 calls on the same day all promised to fix an issue then send a confirmation. Not one of the 4 fixed the issue or emailed. Unbelievable how they're still trading. Will never go near one of their stores again. Shame I had to give them even 1 star.”

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Posted 5 years ago

“My 2 year old sofa - which I paid cash for - has developed a roll on one of the cushions. Customer services told me I should have been "dressing" the cushions as the delivery driver showed me - don't think so they couldn't get in and out quick enough all they told me was to dust it. They tell me they can get someone to come and look at it at a cost of £69 - well thanks a bunch - They take your money and then have no interest. It will be a cold day in hell before I buy anything from them again.”

Helpful Report

Posted 5 years ago

Sofology is rated 1.2 based on 1,647 reviews