Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,641 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever do not buy a sofa from them been waiting since feb for my order suite came with one chair which was damaged another few weeks then other chair arrived another few weeks them replacement chair arrived still waiting on storage still and it won’t arrive till July when you ring up message says they will deliver everything in one delivery what a joke do not buy anything from this company”

Helpful Report

Posted 2 years ago

“Stay away from Sofology. Honestly for your own mental health do not have anything to do with them. They will never call you back. They will tell you they will but they will NEVER Call you back”

Helpful Report

Posted 2 years ago

“Was very nervous after reading the reviews, but was thrilled from start to finish. My lovely new sofa arrived a month early great guys who delivered very helpful. Thanks sofology. Blackburn branch.”

Sofology 4 star review on 12th June 2022

Helpful Report

Posted 2 years ago

“Two “different” pieces of sofa, different shade, lots of inequalities, one piece is higher, arm rest is 18cm wide in bottom and 19 upper. One piece is like rejected part. Paid 1800£. Not recommended at all!!!!!”

Sofology 1 star review on 10th June 2022

Helpful Report

Posted 2 years ago

“The support or firmness of armchairs or sofas viewed in the showroom deteriorates rapidly over days in use at home. Sofology Engineers sent to view furniture are well aware that 30 to 40% deterioration in support occurs and yet this is not made known prior to purchase. Really dissatisfied with both the furniture and reaction from Sofology. I would not recommend their leather relaxer chairs and sofas.”

Helpful Report

Posted 2 years ago

“Having such a horrible experience with Sofology long story cut short my sofa did not turn up on saturday 28th may after waiting in all day, after a week long of calls and no call back no one could sort this problem out and still waiting for sofa been told that will arrive today 3rd june between 10 and 1 but call up this morning to be told it wasn't going to be delivered then was changed to yes it is but early afternoon such terrible service”

Helpful Report

Posted 2 years ago

“The worst furniture company never ever buy from them I have been waiting 7 months for my sofa now they delivered the sofa missing legs leaving in my living room refused to take it back nobody is taking responsibility or response to my request”

Helpful Report

Posted 2 years ago

“THE worst customer service you will ever experience in your life! Spent £8,000 with sofology. Store ordered my sofa incorrectly and it’s apparently my fault for not being more aware. Raised a formal complaint to be told nothing was going to be done and that it was my fault still. Cannot quite believe this.”

Helpful Report

Posted 2 years ago

“Over priced, horrible weaved fabric frays very easily and turns bobbly & feathers everywhere all coming out from the cushions. After 6 months the sofa is flat and sagging you have to plump them up every time you get up. A waste of £2300, we've had it around a year & a half and I can't wait to get rid of it!”

Helpful Report

Posted 2 years ago

“nobody wants to help. The customer care is the worst I have experienced and the staff on the phone are rude and unhelpful.”

Helpful Report

Posted 2 years ago

“We ordered a Canterbury corner sofa and cuddler chair in 2021, they arrived in July. Within 3 months I noticed the sofa was "bobbling" and I did not expect this from furniture that cost £2600. We then noticed that the sofa was sagging in the middle and was no-where near as firm as the one we had tried in the showroom. On further inspection, we found the cushion covers were badly stitched together and the inner cushions have a different name to the sofa. The seat cushion on the open corner of the sofa folds in half around anyone who sits on it - really embarrassing when you have visitors! I opened a complaint to Sofology and they sent someone round to inspect the furniture. The man who came round was basically reading from a script and said it was all fine and to buy a debobbler or use a scalpel - A SCALPEL! - to remove the bobbles. It was all as if this was a known issue; if that was the case then why were we not advised of this at point of sale? I was told there was nothing wrong with the base or the cushions and that the covers were stitched that way due to the thickness of the fabric. I emailed Sofology twice to ask them to escalate the issue to management but the person picking up the emails immediately closed my case each time on the basis that the inspection was to their satisfaction. I took the issue to the Furniture Ombudsman who, after a bit of chasing, eventually sent someone from Homeserve. This was basically a repeat of the Sofology inspection; reading from a script, no manufacturing fault, and wear and tear not considered. And that's it, I'm on my own with furniture only 10 months old that looks like a dog's dinner. Just to sum up: The fabric looks like an £8 bargain shop sweatshirt which has been worn and washed 100 times. The cushions have been stitched at the corners so badly they are lumpy and misshapen. The sofa is called Canterbury, the inner cushions are called "Chloe" - these cushions do not properly fit the Canterbury, probably because they're left over from a previous sofa design. The sofa sinks in the middle if you try to snuggle up to watch a film. We were told by the Sofology inspector that we had to sit on our own individual cushions as the sofa was not designed to support between the cushions. Sorry if you're a couple who like a cuddle, but you're expected to sit on this as if you're in a doctor's waiting room! The cushions go out of shape all the time. You're apparently supposed to take them out of covers, beat them up and put them back in. Regularly. Because we all have time for that don't we? It doesn't actually make much difference anyway. The footstool is wonky but if you "fluff" it up now and then, it's fine, apparently. Have a look on Trust Pilot at reviews for The Furniture Ombudsman. You can see why we had no luck there. If you're from Sofology, I'm not going to take this review down unless you're going to take my complaint seriously. I have all the emails to back up my review. I hope this helps anyone who is considering parting with £1000s to Sofology. My last sofa was from Harvey's, cost £1400, and left my house after 4 years in the same condition it arrived (sold due to house move). I would have bought from them again but sadly they no longer exist.”

Helpful Report

Posted 2 years ago

“Would give -10 if I could. Ordered sofa, got told we would have to wait about 6 weeks due to supply situation which was fine as really liked sofa then when delivery time came it was wrong colour sofa they were trying to deliver, when that was apparently sorted it then got delivered to wrong delivery depot so more time goes by then when up for delivery again I asked for sofa to be dismantled and put back together in house so they sent the sofa with about three bolts to put it back together with so had to go back then when out for delivery again bearing in mind I spoke to them before this delivery please make sure it has everything with it this time it then arrives without the main leg , and due to design of sofa couldn’t be put up so had to go back again! When I spoke to them that day bearing in mind I have now taken Two days off work for them to deliver this sofa the answers they give you are hilarious: Apparently the depot manager had everything checked 3 times and personally had delivery guy the parts to put sofa together again so basically trying to blame delivery guy for their depots total incompetence, to be honest the delivery guy is the only one out of any of them that had any brain cells and had twice come miles to deliver and put together a sofa the idiots clearly hadn’t checked properly, I called so many times waiting to speak to someone sometimes up to 25 minutes, the latest rubbish they are now coming out with is our sofa is with the inspection team , this has now been the excuse for over 2 weeks, each time someone says they will call you back , they never do , the hilarious inspection team , who clearly are not capable of inspecting anything , still apparently have our sofa , and now the excuse I got told today was there was a note saying that apparently I wanted to cancel the sofa so that is why it’s not out to be delivered to us and apparently it will be sorted by next Friday, which is Jubilee holiday, so bearing in Mind the brilliant inspection team apparently don’t work weekends, do you really think they will want to tax their amazing inspection talents on a public holiday 😂This company has the worst ever customer service I have EVER dealt with ever , the depot manager is totally incompetent, I have told everyone I can never to get a sofa from them , they are an absolute joke , we have had 30 houses built down the road from us whilst waiting for our one sofa to get to us , 4 year old children could do a better job than these lot , and as for the alleged inspection team, let’s just thank the lord that they are only just inspecting sofas , be that incredibly badly, and not something dangerous!!”

Helpful Report

Posted 2 years ago

“Have had our new sofa and chair for 2 weeks now and so far, so good! Delivery was efficient and sofa and chair look lovely and are comfortable. Recliners all working well. Only issue so far, the maintenance care kit was not delivered. I have reported this and been told they will send separately. Should take up to 10 days so hoping it will arrive end of next week or week after as bank holidays.”

Helpful Report

Posted 2 years ago

“Bought sofa with in 3days colour of leather came off got sofa changed wait 12weeks new sofa came with in a week sofa cushions collapsed and leather came off phoned every day 3hours trying to get threw there sent tec with new cushions had to wait 8months for new leather only for there tec to cut new leather so I had not only waited 8months but the first time someone sat on sofa it collapsed we demanded our money back asked if we could keep a chair till we could get a new sofa there said no I explained I am serious I’ll there were not bothered we ended up going to barker and stone house not only did there give us a discount but let us borrow a sofa till our new one came only one regret I should have went to barker and stone house first we’re staff are polite not like sofology when you have a problem terrible terrible service”

Helpful Report

Posted 2 years ago

“Ordered a table lamp in store towards end of March, was told it would be 3/4 weeks. Heard nothing after 7 weeks so rang, eventually spoke to someone who said they would send e-mail to depot and ring back. Didn't ring back. Rang 2 days later & spoke to someone else who said they would personally deal with it and ring me back - didn't ring back. On the third attempt I was told it had "disappeared", no record of it and they no longer sell that lamp, I asked why I couldn't be told that in the shop and she said you could still order it then, I asked if I went into one of the Sofology shops if I could get the lamp as on display in there. I was told that it was not possible I'd have to wait until it was in the clearance sale ??? Why??? If I had so much trouble with a table lamp, I pity anyone who orders a sofa etc. On the plus side I did get my money back quickly. Would not recommend.”

Helpful Report

Posted 2 years ago

“Bought a suite in good faith but had nothing but issues with the recliner had the technician visit confirmed there was a fault ordered a new part which was fitted after waiting 5-6 weeks. After a few weeks later the same fault appeared, again technician came out same outcome but this time we are still waiting and it has now been 13 weeks and to cap it all the technician said this on this visit it was their mistake originally as the suite was not installed or set up correctly when first delivered I have tried contacting them through the normal channels sent photos with no response whatsoever total disgrace from the company and will never have my custom again... This will be taken further!!!!”

Helpful Report

Posted 2 years ago

“Sofa delivered faulty. Standard of finish terrible, cushions/padding almost non existent. Service rectification team never called as promised. Went back to showroom to show photos of sagging leather after 10 days of owning the sofas. Staff advised us to reject as faulty. The showroom model was perfect, comfy, looked very classy. That’s why we ordered. Showroom staff unable to help and advised us to deal direct with customer services. Not one phone call returned. No solution offered to substandard products. Quite frankly shocked at this companies lack of communication. Would definitely not recommend spending a single penny with this company. Showroom demonstration models are beautiful and ooze quality and comfort, what we received is cheap and tacky. Very disappointed but appalled at lack of customer service.”

Helpful Report

Posted 2 years ago

“Please note there is a common thread here; the sales people are very good at their job . You will want to buy a sofa from them . Once you have paid for your sofa is when the debacle starts. It probably won't be delivered. Mine never was . They will keep trying to arrange a new delivery date but will not guarantee it will be delivered on that date as it probably won't. You will arrange your home life around this delivery which never materialises. Customer service staff will tell you the driver is an hour away from you when your sofa is still in the warehouse. The driver won't ring you to explain your delivery isn't going to happen because he doesn't want you to know that. If you ring to ask where it is no one will answer the phone . It will stay ringing until closing then automatically cut you off. If you write to ask for an explanation your letter won't be aknowledged. You certainly won't get an answer. You won't have anything to sit on as you will have disposed of your sofa to make room for the new one which never arrives. I sincerely wish I had read all the reviews that people have put on these review sites before I ordered my sofa then I would not have been sucked in to the sales patter. People don't say things like this about a sofa company lightly or out of spite. It's genuinely to warn other innocent people who want to spend their hard earned cash on a decent comfortable sofa and are cuckolded and treated like dirt by a company who don't deserve any backing from the public.”

Helpful Report

Posted 2 years ago

“Purchase went smoothly. 14 weeks later they deliver wrong sofas. Thats where it all goes horribly wrong. They dont answer phones-after 50 minutes on hold they terminate the call, endless emails sent, takes days to reply and then it's an automated response, totally ignoring what we have put in the email. Appalling service. Avoid at all costs. We now have 2 sofas that dont match and NO ONE to help us.”

Helpful Report

Posted 2 years ago

“Waited 18 weeks for new sofa which arrived in February. Delivery men damaged sofa when taking the packaging off. Complained and was compensated for this plus reorder of sofa. Waited a further 15 weeks and the sofa arrives today but the wrong size has been ordered. Absolutely gutted is an understatement. Told no further compensation for yet another fault on sofologys part. Awful customer service. Now to wait another 15 weeks for the correct sofa to arrive. If I could give this review a zero star rating I would!!”

Helpful Report

Posted 2 years ago

Sofology is rated 1.2 based on 1,641 reviews