Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

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“We had our sofa delivered yesterday and the service we had from the delivery team was excellent. They were friendly, polite and very efficient.”

Helpful Report

Posted 4 years ago

“ordered online, estimated 5 weeks, delivered in about 4. sofa (midas 2+2 corner group) is beautiful. two delivery guys were pleasant and very helpful with tricky access.”

Helpful Report

Posted 4 years ago

“Purchased a clearance undamaged 2 and 4 seater. When delivered found some damage. It was rejected and sent back for repair only to come back with central legs missing and more damage. The repair was of unacceptable quality. Rejected again for refund. No personnel phone apology just email. Stating many times they have tried to contact me but I have no record of this. When I complained about the damage to the Tech customer service team they replied ' you did get a discount ' There was no damage to these settees when viewed in showroom and to be be delivered damaged goods and be told that comment is disgusting. I will never use Sofology again. Totally unacceptable. Seems to me, bigger the supplier the little man gets troden on.”

Helpful Report

Posted 4 years ago

“Worst sofa I’ve had !!! It’s grey with beige zips !! I was told nothing wrong with it as had to have someone out and was told it was down to the dressing of the cushions!! One side actually measure 3/4 ince smaller than the other on the pipping !! If you have arthritic hands you’ve got no chance to at least try to dress it oh and by the way you need to do this every day !! Never again wold I purchase from this store or ever recommend to anyone for sure !!! It think it if I get 2 or 3 years out of it that will be it !! Waste of money !!! Absolute shocking !!”

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Posted 4 years ago

“SOFOLOGY HAS BEEN BRILLIANT - I read all of the bad reviews (and was really worried) but I must say they have been fantastic from start to finish. We bought the sofas from the sofology clearance online so got a great price. The sofas then arrived really quickly and we were kept up to date regarding the delivery time slot etc. Then on the day we were unable to get them through the door (DOH!) and the delivery team managed to get them through the window, put the legs on, got them into position and took away all of the rubbish too. More importantly the sofas look great and are so comfortable. We are delighted by the sofas. I asked loads of people at work who had also bought from sofology and they had a great experience too so I think it may just be that people are more likely to write a review when something has gone wrong. I have been extremely impressed by sofology. Best service and value for money.”

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Posted 4 years ago

“Really like our sofa. We had a small rip and someone came out. Said they can't fix it and we can have a new sofa but can keep our old one as well. Gave us a 2 grand voucher which is same price we paid for ours. Amazing all these negative reviews. But my experience is a good one.”

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Posted 4 years ago

“poor customer service”

Helpful Report

Posted 4 years ago

“Bought a three and two seater leather sofa from sofology about 6 weeks after delivery the seat pads had stretched and are rucked up .The back cushion on the 3 seater is loose and baggy the filling not now filling the leather . we contacted sofology technician came ,seemed to be looking for manufacturing faults and because he couldn't find one gave advice to stretch the seat pad leather after each time sat on and bang and pat hard the back cushion. The technician also advised NOT to sit in the same place on the suite each time you sat down. Got a call from customer services who stated that no manufacturing fault and as far as they were concerned the matter was resolved despite the fact they knew we were still not happy. So the leather rucking on the seats is NOT a manufacturing fault . The back cushion now not being filled out by the cushion is Not a manufacturing fault. Not being able to sit in the same place on the suite to lessen the above Not a manufacturing fault . Not interested at customer service, seems that if the technician says no manufacturing fault you are wasting your time because as far as they are concerned all is well. but remember don't sit on the suite .I have had previous leather suites from the company without issue so why on this occasion.”

Helpful Report

Posted 4 years ago

“Sofas arrived with legs smashed off. Accidents happen I suppose. My real issue was with how they handled it. I sold my sofas the day before delivery so when they arrived damaged I sent them away leaving me without a sofa. All the people I spoke to didn’t seem to care, just offered a refund with no recognition of the inconvenience. Worst service ever!”

Helpful Report

Posted 4 years ago

“Do not buy from this company their warranty is worth nothing. One year old and the leather is peeling. We were told this is our fault because we put out feet on the sofa. What a joke! One we don't put our feet on it and so what if we did because we also have a foot stool made for the same leather. Funny the foot stool is not peeling and my feet go on it everyday! Right from the word go the technician that they sent out to see this was trying to prove it was our fault. Well that is a poor way to treat a customer who has spent a lot of money with you! Well never again and I'm going to tell as many people as I can about the poor quality of the sofas that these people sell leather sofas that are not of merchantable quality in my option! I can't believe they can put in a report customer put feet on the sofa so it's accidental damage. Save time and pain and go to another high street shop!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Took delivery on 7/2/20 of our leather suite. Contacted Sofology today, 10/2/2020, as the filling in some of the cushions is well below what is acceptable causing big creases in the leather! I was contacted by an advisor who informed me the call would be recorded, no probs on my part, HOWEVER, as soon as I advised her that our calls are recorded, she said she would have to terminate the call!!! WHY?! Really does not fill me with confidence, neither do the reviews on various other sites! We paid £49 extra for ‘Easy gliders’ which turned out to be bits of plastic that stick on to the sofa feet...the sofa would NOT glide, when I mentioned this I was told its a new line and we are aware they do not glide on thicker carpet!!! If I had not mentioned it they would of pocketed the money! I find this company very deceitful and untrustworthy. I was hoping for a much better experience sadly this gas not been the case, I feel ripped off and wasted our money. Plus goodness help you if you wish to have a delivery on a day to suit!! AVOID”

Helpful Report

Posted 4 years ago

“Expensive sofa confirmed with customer services that it wouldn’t sag as per previous reviews but still did. Asked them to listen to the telephone conversation but still adamant that the sofa was okay what a load of rubbish. have Given the sofa to my dog to lay on and abuse. A total waste of money do not buy from them or take their word for anything. Very rare for a me to leave a bad review but had to warn other people. Even sent a email to the UK CEO Who I have met before and the person who just passed it on to customer services to give me a load of rubbish. Shame on this company”

Helpful Report

Posted 4 years ago

“Bought two sofas the one is not used very often so still looks good but the other has gone saggy on the two seats used, very disappointed as it looked good. No wonder they ask you for a review on ordering, of course I wouldn't as hadn't received the sofas.”

Helpful Report

Posted 4 years ago

“Ordered a yellow sofa from the Leicester branch, delivery was on time. Looks lovely in my summer house.”

Helpful Report

Posted 4 years ago

“Got to be the worst furniture company when you have a problem. They just don’t want to know about seat problem just keep say Union Jack method to sort out uneven seating pads”

Helpful Report

Posted 4 years ago

“Bought my sofa only 3 years ago paid a lot of money for it after just 3 years the leather has discoloured in places and the padding in the foot rest has disintegrated already after many emails and a phone call Sofology basically said tough I even paid £300 for extra protection and apparently that won’t even cover it ? Shocking I gave away a 15 year old sofa that looked in better condition than this one does”

Helpful Report

Posted 4 years ago

“Bad experience. If reviewing you should let other review web sites know how bad Sofology are as they Getty to place a review on another review web site which is based on taking an order rather than on actual delivery/goods giving a completely false impression . We gave a 5 star on the original ordering process . What a mistake as it makes it seems as if they are a great company which 3 months down the line and with no delivery they definitely aren’t!!”

Helpful Report

Posted 4 years ago

“Months have passed and the coffee tables are still in their warehouse not delivered. A shambles to be honest”

Helpful Report

Posted 4 years ago

“I would give no stars if possible . Had sofa and chair delivered 11 days ago try to raise a fault 3actually !!, they want batch number which is under the sofa ( I'm not going to be doing that ) then said im not authorized on the account anyway. Although 3 times my husband told them I must be on it as he works away . At this point I lost my cool and said the company's a joke I'll have a refund it they keep this up . Woman on customer service then said well you will be charged over £500 !! SO LET ME GET THIS STRAIGHT THEY MAKE YOU JUMP THROUGH HOOPS TO GET A FAULT SORTED THAT WAS ALREADY ON THE SOFA AFTER DELIVRY AND THEN WANT TO CHARGE YOU £500 TO TAKE IT BACK FOR REFUND . Please I implore you do not commit to buying a sofa from Sofolgy it will save you stress and depspair. We are tied to this terrible company for 4 years!!!!!”

Helpful Report

Posted 4 years ago

Sofology is rated 1.2 based on 1,647 reviews