Name: Soufeel
Rating: 3.70

“absolutely love my charm , ive had over 2 yrs now zn still like new and engraving still like new , unlike my panforas which the writin comes off after a couple of month !”

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Posted 4 years ago

“I've been awaiting my order for 6 weeks two photo Charms of my daughter who passed away at 16 months one for my mum who's 80 birthday as gone and one for my daughter who's birthday is at the begging of August only to be told there wasn't a door number and I will need to pay postage again. erm I orderd by PayPal and have never had this problem before I'm going to spk to PayPal now”

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Posted 4 years ago

“I wanted to buy a picture puzzle for my wife for Mother’s Day. I stumbled across Soufeel or the name Photo Blanket. I placed my order with them and Immediately contacted them to find out how long it was going to take. The response took two days and after reading the message, I realized that they were not the company I thought they were. I quickly tried to cancel the order but they refused. I guess I should have done more research because I found Shutterfly soon after. I ordered the same product from Shutterfly and they told me that the photo I submitted (the same photo I submitted to Soufeel) was not high enough quality. I sent Shutterfly another photo and the puzzle came within a month and was beautiful. It took Soufeel over THREE MONTHS to ship me my puzzle and it’s not great. DO NOT BUY from Soufeel, BUY FROM SHUTTERFLY! Truly, it’s my fault because I should have done more research but lesson learned.”

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Posted 4 years ago

“DO NOT do business with Soufeel. Ordered a custom puzzle. Took over two months to receive the puzzle but I understand it was during COVID. The puzzle is essentially completely black. There are a couple of dark grey areas but it is unrecognizable as anything but a black puzzle. Contacted customer support via email asking for either a refund or to send me what I ordered. Their answers have been consistent – “It’s not our problem, it’s your problem”. First it was my upload is too dark, then it was too low of a resolution, then it was too small, etc. I created this picture using 3D modeling software and have a 24x18” print of it on my office wall. It has also been printed in poster size for a charity gala. There is nothing wrong with my picture. 26 emails later they still take no responsibility or provide a refund. It basically a SCAM by an internet thief. Put your money back in your pocket.”

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Posted 4 years ago

“I'm in the same boat as the rest of the reviews I have read. I been waiting since June and I keep getting it's in transit and still needs to go through customs and since Covid-19 has been on the rise again that could be part of the problem. Never ordering from them again unless it's in the USA😡😡”

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Posted 4 years ago

“Poor quality, arrives late, no refund, they don't solve the problem when the product is damaged, it takes a long time to answer, I never bought it through this site, just throw money in the trash. I bought a personalized necklace for Father's Day and a poster for our family, although I bought it a month in advance, my order only arrived a week after Father's Day, as all orders came from China, besides the chain being heavy the chain is short and doesn’t fit around the neck, so far so good, but my photo arrived completely stained and unusable and so I went to complain and ask for the return of my money, but besides they take too long to answer they refuse to return the my money even if the product is damaged, they start offering 10% refund and then 50% and so they roll up, I never bought on this site.”

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Posted 4 years ago

“4/30/20- email from them that my 2 items (2 globes) have been shipped and to expect the package within 8 days. 05/12/20- sent an email to them regarding the location of my package. 05/14/20- recieved an email from "Irene" in response to my email, of course she blamed COVID19, was unapologetic and ended the email with, "dont worry, it'll be there in a few days" (easy for her to say, they were both fathers day gifts for 2 different people). 05/29/20- I sent an email to cancel items, as the provided tracking numbers showed they were in CA for weeks now, without any further information and/or ETA provided. 06/20/20- reply from Irene which was obvious that it's the same email she was sending everyone because it's the same one I got weeks before. BLAMING THE CORONA VIRUS OUTBREAK. 06/3/20- recieved 1 of the 2 items (although ordered together..) 06/08/20- wrote an email inquiring about my 2nd item that was mysteriously missing. And again asked to cancel and refund me my money, as the gift has become useless and unsymbolic. 06/11/20- recieved an email apologizing and asking for my patience. Smh. 06/18/20- FINALLY it arrived. Almost 2 months it took to recieve my items, with a policy of 8 days to ship. They ignored my requests and just kept blaming the corona virus. On top of it all..one globe looked horrible and the other doesn't even light up. They were so ugly looking that I didnt even give it to the I to people. HORRIBLE...I STILL WANT A REFUND TOO.”

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Posted 4 years ago

“I don't even want to wait for my items to finally get here to review. I won't reorder ever again . 3 emails and still no response back! . The website said 5 to 8 days to make and process my item was in processing for 15 days finally shipped and still not here yet. And I paid extra for expedite. I ordered plenty of time for fathers day yet still have nothing!!! My order literally Still shows in Processing it’s been over 2weeks since I placed the order! I ordered 29 items and paid well over $300.00 !!!!! They should not have taken the money until the order is shipped and they already charged and took the money !!!! SCAM SCAM SCAM IS DEFINITELY ALL OVER THIS THEY HAVE 48 hours before I contact the police and the fraud department!!!!! I will be refuting this charge in 48 hours!!!!”

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Posted 4 years ago

“Great help love y'all services”

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Posted 4 years ago

“I too am in the same boat! Ordered a puzzle in April for a friends birthday and here we are in July. I’ve actually been emailing with their “customer service representative” if you’d like to call her that. All she does is blame COVID and say it’s out of their hands when I’ve asked for a refund. I’ve told her multiple times that my friend is fleeing NY and will no longer be at the residence and her solution was to be patient and wait. What?! How does waiting longer get it to my friend who isn’t even at the delivery address anymore. She’s infuriating and will not direct me to someone higher up. This company is a scam!”

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Posted 4 years ago

“I ordered a man bracelet for my husbands Father’s Day present from our kids.It did arrive the day after but I had excellent communication and product amazing!They never promised it would arrive for Father’s Day so I give 5 stars as in their communication you can tell how passionate they are about their gifts.”

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Posted 4 years ago

“Terrible Terrible Terrible!! My daughter bought a mother's day puzzle for me during the Covid pandemic. They never shipped the item, no customer service rep is ever available to speak with. After 2 months of trying to reach their costumer service department, all we got was some generic email blaming Covid for the delay in shipping. They stole money from a 15 year old trying to do a nice thing for her mother!!”

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Posted 4 years ago

“All the negative reviews are so true. I placed my order for a puzzled photograph on April 21st and after waiting and waiting gave up and filed a claim through PayPal on May 28th; finally received the puzzle June 18th!”

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Posted 4 years ago

“I don't even want to wait for my items to finally get here to review. I won't reorder. 4 emails with no response back is horrible customer service. The website said 5 to 8 days to make and process my item was in processing for 15 days finally shipped and still not here yet. I ordered plenty of time for fathers day and I couldn't even give him his gift after having to drive to another state so now I have to re ship it when it finally arrives if it ever does. Still shows in California and been almost a month since I placed the order”

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Posted 4 years ago

“This is the worst company ive ever had to deal with. After taking over 3 months to send my package which was a Mother’s Day gift, it arrived and was a custom puzzle, and after my mom started doing it the pieces were missing. I sent a picture in and they said that the pieces fell in our couch cushion and it was our fault. The don’t seem to understand that the puzzle doesn’t come broken into a bunch of little pieces. It comes about about 15-20 pieces that we are supposed to break apart. The princes are rather large and would easily be misplaced. But no sorry, no offer for a refund, not I’ll send you a new one. Just a 4 day wait for a response to be blamed. Worst company over ever dealt with”

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Posted 4 years ago

“It took 2+ months to recieve the puzzle I ordered. The puzzle was horrible quality and there was a black blob on it that was not in the photo. Customer service is virtually non existent. Do not order from Soufeel!”

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Posted 4 years ago

“I ordered April 30th expecting a package on or near Mother’s Day. Paid for expedited shipping which is 5-8 business days in addition to the 3-5 days of processing. On May 5th they told me my package had been shipped after weeks of waiting, reaching out to their support email(with NO response), calling their number (with NO response) I refuted the charge on my card on May 30 and accepted the fact I was never getting the package. Then on JUNE 11 the package arrived at my door way past their promise date and in a mediocre condition and they had the audacity to ask me to reverse the refute on JUNE 18 although it happened over 2 weeks ago. Terrible company DO NOT order anything here.”

Helpful Report

Posted 4 years ago

“I ordered April 30th expecting a package on or near Mother’s Day. Paid for expedited shipping which is 5-8 business days in addition to the 3-5 days of processing. On May 5th they told me my package had been shipped after weeks of waiting, reaching out to their support email(with NO response), calling their number (with NO response) I refuted the charge on my card on May 30 and accepted the fact I was never getting the package. Then on JUNE 11 the package arrived at my door way past their promise date and in a mediocre condition and they had the audacity to ask me to reverse the refute on JUNE 18 although it happened over 2 weeks ago. Terrible company DO NOT order anything here.”

Helpful Report

Posted 4 years ago

“After purchasing multiple items with this company, I can assure I would never purchase again! Shipping was extremely delayed, customer service is nonexistent, and the quality of the product is cheap and doesn’t look like the advertised product. There are far more companies to purchase similar products, I’d recommend trying your luck there.”

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Posted 4 years ago

“My product never showed and it has been 6 weeks. I ordedered my product on May 4th. They responded to my email and told me it will be delivered end of May. They sent that yesterday on Jun 17th. They said be patient and please wear a mask. Are you kidding me... Don't buy from them. HORRIBLE HORRIBLE”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Soufeel Reviews